Macao SAR Government Consumer Council-Latest News

Consumer Council takes measures to celebrate World Consumer Rights Day 2024

Consumer Council — Thu, 14 Mar 2024 00:00:00 GMT

Consumer Council takes measures to celebrate World Consumer Rights Day 2024

Every year on 15 March, the Consumer Council carries out promotion and activities in response to the annual themes proposed by the Consumers International (CI) and China Consumers’ Association (CCA) to celebrate World Consumer Rights Day, raising societal awareness of consumer rights and interests protection.

Consumers International concerns about risks of artificial intelligence

The CI announced “Fair and responsible AI for consumers” as the theme of this year’s World Consumer Rights Day.

Generative AI refers to AI that can generate a unique and speciﬁc piece of content – text, images, video, or audio – in response to an instruction. Its adoption by consumers has grown rapidly, thanks in large part to the release of generative AI chatbots that are able to produce answers in natural language that appears very much like a human-written text.

The CI indicates that chatbots frequently generate incorrect information which can put consumers at risk, it is urging consumer organisations worldwide to build capacity to understand, monitor and address the risk areas for consumers in generative AI.

China Consumers Association announced annual theme as “Stimulate consumption vitality”

After extensive consultation from consumers and industries, the CCA announced the annual theme of 2024 for consumer organisations nationwide as “Stimulate consumption vitality”.

The CCA asks consumers organisations at all levels across the country to carry out in-depth promotion on the annual theme, to enhance the ability of the organisations to safeguard consumer rights and interests for the implementation of their legal responsibilities to protect the legitimate rights of consumers; to optimize the consumption environment so that consumers dare to and are willing to consume, and are able to enjoy superior quality consumption; to encourage consumption from post-pandemic recovery to continuous expansion to achieve the goal of stimulating consumption vitality.

“Certified Shop” emblem puzzle game to be launched on 15 March

In response to the annual them of “Stimulate consumption vitality”, the Consumer Council focuses on boosting confidence to encourage consumption and strengthening the brand image of “Certified Shop”.

The Consumer Council will launch a month-long “Certified Shop” emblem puzzle game from 15 March. The game includes 10 grand prizes and 30 consolation prizes of “Certified Shop” special edition Macau Pass Cards worth MOP500 and MOP100 respectively. Macao ID card holders who have reached the age of 3 years by the end of the activity period are eligible to participate in the online puzzle game.

Rules of the “Certified Shop” emblem puzzle game has been uploaded to the Council’s website (https://www.consumer.gov.mo) on the same day and residents are welcome to participate.

Consumer Council attended Consumers International Global Congress 2023 in Kenya

Consumer Council — Tue, 12 Dec 2023 00:00:00 GMT

Consumer Council attended Consumers International Global Congress 2023 in Kenya

Representatives of the Macao Consumer Council attended Consumers International Global Congress 2023 in Kenya and participated in meetings and panel discussions during the Congress.

The Consumers International Global Congress 2023 took place in Nairobi, Kenya, from 6 to 8 December. Consumers International hosted the Congress with supporting partners, including the Government of Kenya, through the Competition Authority of Kenya (CAK), and the Common Market for Eastern and Southern Africa (COMESA) Competition Commission. Mr. Rigathi Gachagua, Deputy President of the Republic of Kenya, Mr. Adano Roba, Acting Director-General of Competition Authority of Kenya, Mr. Willard Mwemba, Director and Chief Executive Officer of COMESA Competition Commission, representatives from governments and consumer organizations worldwide, as well as from businesses and civil societies attended the Congress. Ms. Leong Pek San, President of the Macao Consumer Council represented the Council and executed her voting rights.

The main theme of the Congress is “Building a resilient future for consumers”, other topics featured included “Making a sustainable lifestyle the norm”, “Consumer empowerment and protection - a catalytic solution to a clean energy future”, “Driving a fair compact in the digital economy”, “How consumer rights can benefit the G20”, “Redefining consumer journey’s in mobile money”, “Scams, fraud and fake reviews: Building trust in the digital economy” and “The impact of generative AI on consumers”. Consumer education work related to the abovementioned topics will be carried out in the future by the Council to ensure that consumer protection is up to date.

The Consumers International Global Congress is held every four years. New policies on global consumer protection are laid out in each congress, a new president and executive members are also elected. Mr. Marimuthu Nadason, President of the Federation of Malaysian Consumers Associations (FOMCA) was elected President at the Consumers International General Assembly this time. Ms. Leong Pek San, President of the Macao Consumer Council, also met with Mr. Marimuthu Nadason to discuss on the possibility of signing a cooperation agreement, aiming to strengthen the work on consumer protection and for the set-up of joint cooperation to safeguard consumer rights of citizens in both regions.

Consumers International was founded in 1960. It is a global, non-profit organization with over 200 member organizations in more than 100 countries and regions. Macao Consumer Council became a full member of Consumers International in 1997 and can exercise its right to vote on matters at the Consumers International General Assembly and elect the President.

Consumers International announced theme for World Consumer Rights Day 2023 “Empowering Consumer Through Clean Energy Transition”

Consumer Council — Tue, 14 Mar 2023 00:00:00 GMT

Consumers International announced theme for World Consumer Rights Day 2023 “Empowering Consumer Through Clean Energy Transition”

Every year on 15 March the consumer movement celebrates World Consumer Rights Day  (WCRD), raising global awareness of consumer rights, consumer protection and empowerment. Consumers International (CI) announced “Empowering Consumers Through Clean Energy Transition” as the theme of this year’s World Consumer Rights Day.

Most economies are facing a deepening energy crisis globally which is having an especial untold impact on vulnerable consumers. Global energy prices are expected to stay high in 2023, together with food price increases, consumers everywhere are radically changing their lifestyles to access essential needs. Increasing access to affordable, reliable, sustainable and modern energy will also play a major part in averting catastrophic climate change.

Consumers everywhere are making changes to how they travel, how they cook, and how they heat, cool and power their homes. These changes are crucial in transitioning to clean energy. People can trigger transformative changes by adopting low-carbon alternatives – like taking a train instead of a flight, or public transport instead of a private vehicle – and improving existing practices, for example by installing heat pumps or purchasing an electric vehicle.

Increased power in consumers’ say

During WCRD 2023 and beyond, CI’s work on energy will see that consumers are recognised as core marketplace actors, not passive bystanders in the energy transition. To take action, consumers must be supported in the right way - this means bringing consumers into high-level discussions, ensuring policy is centred on consumer needs and good business practice, such as incentives for vulnerable consumers and providing reliable information.

The Consumers International is an independent and non-governmental organization, with over 200 Member organizations in over 100 countries, Macao Consumer Council became a full member of the CI in 1997.

National theme of “Boosting Consumers’ Confidence” from China Consumers’ Association

The China Consumers’ Association (CCA) announced the 2023 national annual theme as “Boosting Consumers’ Confidence”, the CCA and consumer protection organisations countrywide will launch a series of major works to achieve the aim of boosting consumers’ confidence.

3 aspects of meaning of the annual theme

Focus on one’s responsibility and profession, promote collegiality and cooperation in consumer protection work to build a safer and more reliable consumption environment; fully utilize the role of consumer rights protection platform, combine forces from all aspects to strengthen the protection on consumer rights and interests.

Adhere to demand-based orientation and follow the trend of diversified consumption demand to promote the enhancement of consumption supply and high-quality development, as well as strengthened consumer education and the provision of guidance on consumption so as to help consumers understand the relevant knowledge.

Adhere to problem-based orientation, look for precise direction and resolve emergencies. Increase consumers’ convenience for lodging complaints and reinforce efficiency of resolving consumers’ complaints by improving conditions of consumption and optimizing the consumption environment. Strengthen consumer education and consumption inspection, and build up a peaceful consumption relationship in order to promote the enhancement of consumption supply for the development of a stable and healthy economy.

The CCA will launch series of work to ensure consumer organisations are able to fully utilize the role of the consumer rights protection platform, to effectively safeguard the legitimate rights and interests of consumers, to exhort industries and businesses to practice self-discipline, and to continue optimizing the consumption environment; with strengthened promotion and education on consumer knowledge, as well as enhancement on consumers’ ability to avoid consumption pitfalls and to rationally defend their rights, the CCA hopes to achieve the aim of boosting consumers’ confidence.

Consumer Council’s 5-day special service for complaint and enquiry available from 21 January

Consumer Council — Fri, 20 Jan 2023 00:00:00 GMT

Consumer Council’s 5-day special service for complaint and enquiry available from 21 January

The Consumer Council will provide special service from 21 to 25 January to accept consumers’ enquiries or complaints.

Simple online service offered on “Consumer Online”

Consumers may contact the Council for lodging enquiries or complaints via:

a, “Consumer Online”: a simple, easy, consolidated e-service platform, consumers may scan the QR Code of the platform using mobile devices or get access via the website link (https://app.consumer.gov.mo/wapp/cconline?lang=en) to submit their contents using text or pictures;

b, Hotline: 89889315 (24-hour recording service).

The Council will follow up on cases and respond timely, assistance will be given to consumers if necessary.

Consumers may also lodge their complaints and enquiries via the Council’s WeChat account, e-mail (info@consumer.gov.mo) or fax (28307816).

Consumer alert: pay attention to transaction terms and retain receipt

The Council reminds consumers to pay attention to details of the product or service they intend to purchase and read the terms for discounts when making food and beverage consumption, proof of purchase such as receipt or invoice must also be kept to safeguard one’s rights in case consumer dispute arises.

Consumer Council’s special service during Christmas holidays

Consumer Council — Fri, 23 Dec 2022 00:00:00 GMT

Consumer Council’s special service duringChristmas holidays

During Christmas holidays, the Consumer Council will offer special service during 24 to 27 December to accept consumers’ enquiries and complaints.

“Consumer Online” offers simple and convenient online service

During the abovementioned period, enquiries and complaints can be sent to the Consumer Council via the following channels:

1. “Consumer Online”: simple and convenient online service. Consumers may scan the QR code of “Consumer Online” using mobile devices or visit https://app.consumer.gov.mo/wapp/cconline?lang=en to use the platform for submitting text or pictures;

2. Hotline: 89889315（24-hour recording service available）.

The Council will respond to the information sent as soon as possible and provide assistance to consumers if necessary.

Consumers may also lodge their enquiries or complaints via the Council’s WeChat account (ConsumerCouncilMacao), e-mail (info@consumer.gov.mo) or fax (28307816).

Pay heed to contract terms and retain receipt

Consumer Council awards 2022 “Best Certified Shops” To elevate quality of “Certified Shops”

Consumer Council — Tue, 13 Dec 2022 00:00:00 GMT

Consumer Council awards 2022 “Best Certified Shops”To elevate quality of “Certified Shops”

The “Best Certified Shop” and “Excellent Certified Shop” Award Ceremony was held by the Consumer Council today (13th December), 20 “Certified Shops” are awarded as the best. The Award for the coming year 2023 will start accepting application from 13th December.

Rigorous standards to push self-improvement for “Certified Shop”

Ho Pui Fan, President of the General Committee of the Consumer Council, thanked various industries for their continuous support. The “Certified Shop” mechanism has been launched for over 20 years and moving with times is the best way to improve so that constant changes have been made during the past years. The “Best Certified Shop” award was first held last year to choose the best “Certified Shops” that pass the rigorous standards of the programme. The activity not only praises the best but also helps to elevate the overall quality of the “Certified Shops” team. Requirements on participating shops are stricter this year and “Certified Shops” excel in their performance. The progress of the “Certified Shop” team plays a positive role in consumer protection work, building a shopping environment with honesty and integrity in Macao, and boosting tourists' confidence in consumption in Macao.

Ho Pui Fan indicated that the Consumer Council will continue to promote and elevate the quality of the “Certified Shop” team in order to contribute to the goal of building Macao into the World Centre of Tourism and Leisure, and to cooperate during the course of moderate economic diversification of Macao.

Multiple awards announced

Shops participating in the “Best Certified Shop” programme are graded according to 3 major categories: display of information, sales policy, as well as their environment and services, these categories are further split into 14 small criteria. A list of “Excellent Certified Shop” is first selected for re-evaluation and the top 20 with highest scores are awarded “Best Certified Shops”.

Awarded shops of this year come from industries including jewelry and goldsmiths, , souvenirs (food products), dried seafood, as well as food and beverages. 34 “Excellent Certified Shops” and 135 merit prizes are also awarded at the ceremony to praise the efforts and self-improvement of shops to offer quality service to citizens and tourists.

2023 “Best Certified Shop” now open for application

The Consumer Council continues to organize the “Best Certified Shop” programme, application date for the next year still start on 13 December 2022 and ends on 30 January 2023. Shops bearing the “Adherents” or “Certified Shops” entitlement on or before 31 December 2021 are qualified to apply.

30 “Certified Shops” awarded “Star Merchant Award”

Qualified merchants from the retail industries are also awarded the “Star Merchant Award” certificate of the “Quality Tourism Services Accreditation Scheme”.

Cheng Wai Tong, Deputy Director of the Macao Government Tourism Office (DST), indicated that both the Council and DST have been collaborating since 2019 for the “Quality Tourism Services Accreditation Scheme x Certified Shop”project to safeguard consumer rights and to praise merchants offering quality services among the tourism industry. The project encourages and support the industry to enhance their service, and to promote the tourism strategy of “Enhance industry service quality and optimize industry incentive system”. 30 tourism-related “Certified Shops” are awarded the “Star Merchant Award” this year.

Guests at the 2022 “Best Certified Shop” and “Excellent Certified Shop” Award Ceremony include members of the Jury Committee of the “Quality Tourism Services Accreditation Scheme”, members of the Directive Council and Executive Council of the Macao Consumer Mediation and Arbitration Centre, consultants of the “Centre”, representatives of various industry and commerce chambers, and members of the General Committee of the Consumer Council.

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Fri, 09 Dec 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Consumer Council continues to conduct price survey on various kinds of products to enhance price transparency and survey result reveals price differences in different retail outlets. Consumers are suggested to use the data published by the Council for price comparison.

The Council collected price data from supermarkets and drugstores today (9 December), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council surveyed over 100 supermarkets Latest report available on “Platform” for comparison

Consumer Council — Wed, 23 Nov 2022 00:00:00 GMT

Consumer Council surveyed over 100 supermarketsLatest report available on “Platform” for comparison

The Consumer Council conducted a price survey on supermarket prices today (23 Nov), covering 103 supermarket in various areas of Macao. Consumers may use the “Macao Price Information Platform” (hereafter called “Platform”) to check the lowest price of 400 items quickly and conveniently.

Continuous improvement on price survey work

To enhance the transparency of prices, the Council has increased both the number of surveyed supermarkets and surveyed items several times since the beginning of this year. The price survey now includes 103 supermarkets and 400 items divided into 15 categories.

“Platform” makes price comparison easier

All price data collected are used to enable the diversified and convenient price comparison function of “Supermarket Price Watch”, “Rankings for Supermarkets with Lowest prices”, and “Rankings of products with price differences of over 50%” on the Platform to let consumers check and make price comparisons more quickly and easily. The Platform continues to record growth in its usage, it has been downloaded over 14,100 times during the first ten months of this year and recorded a browsing rate of almost 200,000 times.

New function helps find lowest price quickly

Improvements on the Platform app have been made recently to match consumers’ shopping habits and an easy search function has been added to “Supermarket Price Watch”. By enabling the location function on their mobile devices, consumers are able to check the lowest selling price of a product at nearby supermarkets simply by entering the product name or keyword, consumers may also adjust the search area or choose the default regions inside the app to look for prices.

The Council will continue to enhance its price survey work and the Platform app, consumers are also suggested to use the Platform to compare prices before making consumption.

Supermarket price updated weekly

Supermarket price changes are monitored through regular survey work by the Consumer Council. The price survey of today (23 Nov) has been uploaded to the Consumer Council’s website (www.consumer.gov.mo) and is available on the “Macao Price Information Platform” app.

“Macao Price Information” webpage

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Tue, 22 Nov 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (22 November), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Number of surveyed supermarkets increased to 102 Enhanced price comparison function now available at Price Information Platform

Consumer Council — Wed, 16 Nov 2022 00:00:00 GMT

Number of surveyed supermarkets increased to 102Enhanced price comparison function now available at Price Information Platform

To further enhance the transparency of supermarket prices, the Consumer Council has increased the number of surveyed supermarkets and now includes 102 supermarkets in its supermarket price survey work, number of surveyed products have been increased to 400 items divided in 15 categories. The search function of the “Macao Price Information Platform” app has also been improved for consumers’ easy navigation.

No. of surveyed supermarkets expanded thrice this year

The Consumer Council continues to improve its price survey work and the number of surveyed supermarkets has expanded thrice this year. Starting this week, the number of supermarkets surveyed increases from 45 to 102, new categories of “snacks” and “personal care products” are added alongside the current rice, cereal products, cooking oil, canned food, seasonings, beverages, milk products, hygienic and sanitizing products, frozen food, fresh food, tissue paper, chilled food and infant products; surveyed items have also increased by over 30 percent to include price data of 400 items.

“Platform” helps to look for nearby lowest price

For consumers’ convenience to compare prices from over 100 supermarkets, direct and simpler price comparison functions are now available on the app for “Supermarket Price Watch”, “Rankings for Supermarkets with Lowest prices”, and “Rankings of products with price differences of over 50%”. By enabling the location function on their mobile devices, consumers are able to check the different selling prices at nearby supermarkets simply by entering the product name or keywords, consumers may also adjust the search area or choose the default regions inside the app to look for prices. Other price information are also accessible on the app for consumers’ use.

Consumers are reminded that price differences exist for the same product sold at different supermarkets, it is suggested to use the “Platform” to search for the highest and lowest price, available retail outlets, and information on discount offers, etc. to save more.

Latest price data announced every Wednesday

The supermarket price survey is conducted by the Consumer Council every Wednesday, supermarket price changes are monitored through regular survey work. The price survey of today (16 Nov) has been uploaded to the Consumer Council’s website (www.consumer.gov.mo) and is available on the “Macao Price Information Platform” app.

“Macao Price Information Platform” webpage

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Fri, 14 Oct 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (14 October), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The “Platform” lists out the highest and lowest price of each surveyed product, percentage of difference in price, retail outlets, as well as price changes. Consumers are suggested to use the “Platform” to compare price and make choices when buying groceries.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council’s special service for complaint and enquiry available during National Day holiday

Consumer Council — Fri, 30 Sep 2022 00:00:00 GMT

Consumer Council’s special service for complaint and enquiry available during National Day holiday

The Consumer Council will provide special service from 1 October (Saturday) to 5 October (Wednesday) for complaint and enquiry from consumers.

“Consumer Online” convenient and easy to use

1. Consumers may contact the Consumer Council via the following channels during the National Day holiday:Consumer Online: consumers may scan the QR Code of the platform or get access via the website link (https://app.consumer.gov.mo/wapp/cconline?lang=en) to use the consolidated e-service platform for complaint, enquiry, feedback and information on consumer rights protection;

2. Hotline 8988 9315 (with 24-hour recording service): the Council will follow up on cases and respond timely, assistance will also be given to consumers if necessary.

Consumers may also lodge their complaints and enquiries via the Council’s WeChat account, e-mail (info@consumer.gov.mo) or fax (28307816).

Pay attention to transaction terms and retain receipt

The Council has also carried out promotions to popularize the Consumer Rights and Interests Protection Law earlier in various local districts, calling traders to abide by the law and operate business with honesty and integrity. 2022-09-30

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Fri, 09 Sep 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (9 September), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Fri, 12 Aug 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (12 August), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”https://www.consumer.gov.mo/commodity/price_station_type.aspx?lang=en&type=t2

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Fri, 10 Jun 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (10 June), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Mon, 16 May 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (16 May), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council’s complaint and enquiry service available during Labour Day holiday

Consumer Council — Thu, 28 Apr 2022 00:00:00 GMT

Consumer Council’s complaint and enquiry service available during Labour Day holiday

Consumer Council’s special holiday service will be available from 30 April to 2 May, consumers may lodge enquiries or complaints using “Consumer Online” or via hotline 8988 9315 (24-hour recording service).

Special service from this Saturday to next Monday

As Labour Day holiday is approaching, the Consumer Council carried out promotional work in different areas earlier to remind shop owners to label price clearly and abide by laws.Special service from the Council will be available from 30 April (Saturday) to 2 May (Monday), responses will be made after complaints are received and necessary assistance will be provided to consumers if needed.

“Consumer Online” convenient for consumers’ complaint

Consumers may scan the QR code of “Consumer Online” or visit the website (https://app.consumer.gov.mo/wapp) to submit the relevant contents or pictures to lodge their complaints. Consumers may check status of their cases on the platform and are welcome to submit information on any infringement via “Consumer Online” or hotline 8988 9315.Consumers may also choose to send their enquiries or complaints through the Consumer Council’s WeChat account (ConsumerCouncilMaca), e-mail (info@consumer.gov.mo) or fax at 28307816. Follow-up will be made when the Council resumes working after the holiday.

Consumer alert: retain receipt to protect consumer rights

Consumers are reminded to understand clearly details of the product or service they intend to purchase, as well as the terms and restrictions of promotions offered by food and beverage outlets. To safeguard consumer rights and interests, purchase receipt or invoice must be retained after transaction is complete to avoid any consumer dispute that requires proof of purchase.

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Fri, 08 Apr 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (8 April), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumers International announces theme for World Consumer Rights Day 2022 “Fair Digital Finance”

Consumer Council — Mon, 14 Mar 2022 00:00:00 GMT

Consumers International announces theme for World Consumer Rights Day 2022 “Fair Digital Finance”

The Consumers International (CI) announces this year’s World Consumer Rights Day to be themed Fair Digital Finance and calls for access to safe and fair financial service for all consumers around the world.

Concern over consumer rights of vulnerable consumers

The Consumers International indicates that digital financial services have improved the consumer experience in several ways, according to researches, digital banking consumers are expected to exceed 3.6 billion by 2024. Digital financial services offer new opportunities to consumers, but a wide range of consumer challenges are evident, such as terms not explained at point of sale, hidden or inflated charges or fees and unfair contract terms and conditions, as well as scams and frauds; data protection challenges, artificial intelligence decision-making that can lead to unfair outcomes, and the risk of vulnerable consumers being left behind in a cashless society are also emerging, although certain digital financial service providers have been providing vulnerable consumers with access to a bank account and empowering them with financial independence and savings in recent years.

The Consumers International has defined fair digital finance as products and services that are inclusive, safe, data protected and private, meaning all consumers, including the most vulnerable, must be provided access to manage their finances, and that they must be protected from scams, fraud, and phishing and must have their data safeguarded.

Consumer education to complement with World Consumer Rights Day theme

In Macau, digital financial services have progressed greatly in recent years, a number of convenient online financial services have been launched by the related department, including money transfer service which aims to make interbank transfer more convenient for local residents. The Council will continue its work to complement with the measure and strengthen consumers’ awareness in protecting their own rights when using financial services.

National theme of “Jointly promote consumption fairness”

The China Consumers’ Association (CCA) announces a national theme annually to complement national policies and actual status of society, the annual theme of this year, “Jointly promote consumption fairness” consists of four directions:To achieve secured consumption fairness by strictly implementing laws and regulations;To achieve in-depth consumption fairness by actively guiding “Tech for Social Good”; To achieve large-scale consumption fairness by strengthening protection on groups of special needs; To achieve sustainable consumption fairness by putting green consumption into practice.

The CCA requires all consumer protection organisations in the country to achieve the following four objectives by carrying out works in accordance with the annual theme:

Gather social powers, promote social consensus, and build the foundation of a society of consumption fairness;

Strengthen theory research, promote system improvement, and secure protection of rule of law of consumption fairness;

Highlight problem orientation, uphold the protection of consumer rights, and empower the scope of relief of consumption fairness;

Enhance consumer education, reinforce promotion, and strengthen the force of supervision of consumption fairness.

The Consumer Council, the CCA, and consumer protection organisations in the Mainland have been cooperating closely, the Council will positively support the advocacy of the CCA and carry out various educational and promotional works to let consumers know about the importance of consumption fairness.

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Tue, 08 Mar 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (8 March), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Mon, 14 Feb 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (14 February), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council’s special service for complaint and enquiry available during 1 to 3 February

Consumer Council — Mon, 31 Jan 2022 00:00:00 GMT

Consumer Council’s special service for complaint and enquiry available during 1 to 3 February

The Consumer Council will provide special service from 1 to 3 February to consumers, 24-hour recording service will be available for hotline 89889315, complaints and enquiries may also be submitted through “Consumer Online” platform. The Council will follow up on cases and respond timely, assistance will be given to consumers if necessary.

Consumer rights protection and information service available on “Consumer Online”

“Consumer Online” is a consolidated e-service platform for complaint, enquiry, feedback and information on consumer rights protection, the platform offers consumers convenient and efficient service. Consumers may scan the QR Code of the platform or get access via the website link (https://app.consumer.gov.mo/wapp) to use all the functions.

Lodging complaint is simple and fast

Consumer complaints may be easily lodged on the “Consumer Online” platform on mobile devices, using the default options with the submission of text or pictures and the aid of GPS function. The Council will then follow up on the case as soon as possible, complainants may also check case status on the platform.

Consumers may also lodge their complaints and enquiries via the Council’s WeChat account, e-mail (info@consumer.gov.mo) or fax (28307816).

Consumer alert: pay attention to transaction terms and retain receipt

Cross-departmental promotion on consumer rights protection carried out at Lunar New Year Fair

Consumer Council — Thu, 27 Jan 2022 00:00:00 GMT

Cross-departmental promotion on consumer rights protection carried out at Lunar New Year Fair

The Consumer Council continues its promotional work on popularizing “Consumer Rights and Interests Protection Law” before Lunar New Year. The Council, together with the Macao Custom Service, Municipal Affairs Bureau (IAM) and Economic and Technological Development Bureau (DSEDT), disseminated promotional leaflets to stall owners of Lunar New Year Fair, reminding them to sell lawful and safe products as well as to label all products in MOP. The Council has arranged special service during Lunar New Year holiday to provide service to consumers.

Licensees of Lunar New Year Fair urged to comply with laws

Lunar New Year Fair is a shopping hotspot to consumers, to ensure the quality of merchandise sold at the Fair, the Council visited the site with the Macao Custom Service, IAM, and DSEDT to explain relevant regulations to on-site stall owners. Stall owners indicated that promotional work of the government departments are helpful to letting them know more about laws and regulations, and agreed that abiding by the laws will enhance consumers’ confidence and protection of consumer rights.

Obligations of traders introduced in “Consumer Rights and Interests Protection Law” brochure

The Council has recently carried out promotional campaign in various regions in Macao with the Macao Custom Service to disseminate brochures of “Consumer Rights and Interests Protection Law” and leaflets on the protection of intellectual property to shop owners, hoping to increase their knowledge on various laws and regulations and conduct business with good business practices.

Cross-departmental meeting to discuss measures for New Year holiday

As consumption is expected to increase during Lunar New Year, the Council held a meeting before the festival with Economic and Technological Development Bureau (DSEDT), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Municipal Affairs Bureau (IAM), Pharmaceutical Administration Bureau and Macao Post and Telecommunications Bureau (CTT) to discuss on the measures to be taken during Lunar New holiday.

The Council has also urged all “Certified Shops” to abide by laws, conduct business with integrity, and comply with the regulations of the “Certified Shop” mechanism to provide consumers with quality service.

Consumer Council establishes “Code of Practice” for Jewellers and Goldsmiths to ensure product quality and enhance service quality

Consumer Council — Mon, 24 Jan 2022 00:00:00 GMT

Consumer Council establishes “Code of Practice” for Jewellers and Goldsmiths to ensure product quality and enhance service quality

To ensure product quality and to enhance service quality of the industry, as well as to strengthen protection of consumers, the Consumer Council and the Macao Goldsmith’s Guild announce the “Code of Practice” for Jewellers and Goldsmiths together, retail shops that are entitled to the “Certified Shop” emblem and members of the Guild should comply with the “Code of Practice”.

Co-operation with industry to promote “Code of Practice”

In light of the development of the jewellery industry in recent years, “Certified Shop” mechanism and the coming into force of “Consumer Rights and Interests Protection Law”, the Consumer Council and the Macao Goldsmith’s Guild announce the revised version of “Code of Practice” for Jewellers and Goldsmiths together and request all “Certified Shops” and Guild members to comply with the Code. The Code requires all relevant shops to participate in the sampling plan for “Certificate of Gold”, to label clearly the product information of gold, jewellery and jade products, to include all details such as purity of gold, processing method of jade products, grading of diamonds, terms for refund or exchange and after-sales service on invoices, etc.

“Certified Shops” must comply with “Code of Practice”

The “Code of Practice” for Jewellers and Goldsmiths is announced and adopted on 24th January, it is essential to the evaluation of the “Certified Shop” mechanism and all “Certified Shops” in the related industry must comply with it in order to pass the evaluation and awarded the entitlement to the “Certified Shop” emblem. The Council will supervise the implementation of the Code by carrying out evaluation on all relevant shops.

The Council indicates that the adoption of the Code helps solidify and elevate the honest and quality image of the retail service industry, strengthen consumers’ confidence and their protection, and encourage goodwill and sales of the industry. Shops that are not enrolled in the “Certified Shop” mechanism are also welcome to adopt the Code.

Establish a consumption environment of integrity and quality

The Council has established “Codes of Practice” with various industries in the past years to set up guidelines for operation, quality standards, promotion and sales tactics of the retail service industry of Macao. A total of 19 “Codes of Practice” have been established by the Council, revisions on the current Codes or new Codes for other industries will be carried out this year to offer better protection of consumers.

The “Code of Practice” for Jewellers and Goldsmiths”

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Fri, 14 Jan 2022 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (14 January), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Testing reports on food products and introduction to “Consumer Rights and Interests Protection Law” covered in latest Consumer Report

Consumer Council — Thu, 09 Dec 2021 00:00:00 GMT

Testing reports on food products and introduction to “Consumer Rights and Interests Protection Law” covered in latest Consumer Report

Two testing reports on dietary supplements and nuts and soy food products are published in Consumer Report no. 339, all tested samples passed the quoted safety standards. In view of the new “Consumer Rights and Interests Protection Law” that will come into force on 1 January 2022, features on the Law will be published in Consumer Report.

20 tested dietary supplements passed the test

The Consumer Council and the Food Safety Department of Municipal Affairs Bureau (IAM) continue to work together and conduct tests on various kinds of food products to safeguard consumers’ safety and health. The two departments conducted a test on the hygienic condition of 20 dietary supplements earlier, no samples were found to contain any pathogens including Salmonella, Staphylococcus aureus, Clostridium perfringens nor Bacillus cereus; pollutants including contents of arsenic, lead and mercury were also tested and all samples passed the quoted safety standard.

Consumers are suggested to consult qualified healthcare professionals prior to taking dietary supplements and must check the label and ingredients on the product. Consumers may take references from the Consumer Report and choose dietary supplements according to personal needs.

Nuts and soy food products tested for their nutrients content

A testing report on 15 samples of nuts and soy food products conducted by the Council and IAM’s Food Safety Department is also included in the latest issue of Consumer Report.

Nuts and soy food products are considered healthy snacks by consumers as they contain nutrients such as protein and unsaturated fats but this kind of food products are prone to get moldy when stored under poor environment. Aflatoxin caused by aspergillus is a kind of carcinogen and the amount of Aflatoxin B1 in food is regulated by a specific Administration Regulation in Macao. All samples were compared for their contents of sodium, calories and fat for consumers’ easy references and testing results of all samples in various areas are satisfactory.

Special feature on “Consumer Rights and Interests Protection Law”

The “Consumer Rights and Interests Protection Law” aims to safeguard consumer rights, maintain the justice and fairness of the legal relationship between traders and consumers, enhance transparency of traders’ business practices, protect the legal benefits of consumers and combat unfair trade practices. The Law consists of a total of 86 articles and the Council will carry out continuous promotion to let consumers and traders know more about their rights and obligations.

A feature on the compulsory arbitration system introduced in the “Consumer Rights and Interests Protection Law” is included in the current magazine, a “Consumer Alert” analyzing the regulations on activities held at fairs and exhibitions in the Law is also included. The latest magazine also covers a summary on the consumer study award held by the Council over the past years.

Consumers may access the magazine on the Council’s official website and WeChat official account. Consumer Report is also available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, public libraries, and bookstores, etc..

For enquiry, please call 8988 9315.09-12-2021

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Mon, 06 Dec 2021 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (6 December), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Mon, 08 Nov 2021 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today ( 8 November ), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer rights protection work of Guangdong, Hong Kong and Macau covered in Consumer Report no. 338

Consumer Council — Fri, 05 Nov 2021 00:00:00 GMT

Consumer rights protection work of Guangdong, Hong Kong and Macau covered in Consumer Report no. 338

The latest issue of Consumer Report covers the “Guangdong, Hong Kong, and Macau Video-Conference Exchange Meeting on Consumer Rights Protection Work 2021” and summarizes the work of the three Consumer Councils and case referral numbers among the places. Consumer Councils in the three regions aim to work towards the goal of serving the development of the Greater Bay Area and hope to cooperate in innovative ways to further enhance the effects of their cooperation.

The exchange meeting was held by Guangdong Consumer Council and Consumer Councils in the three regions exchanged their works and experiences on consumer rights protection online for the first time. The exchange meeting summarized the implementation and effects of the cooperative agreements between Guangdong and Macau Consumer Council as well as Guangdong and Hong Kong Consumer Council, exchange and discussions on the development of linking the regulations and mechanisms for consumer rights protection of the three places were also carried out.

30 cases referred between Macao and Greater Bay Area

Since the launch of the “Case Referral Platform for Consumer Disputes in Greater Bay Area” in 2019, a total of 1,475 complaint cases had been handled, 106 cases involved Hong Kong and Macao consumers and over $100,000 of economic losses has been retrieved.

30 cases have been referred between the Macao Consumer Council and consumer organizations in the Greater Bay Area in 2020, 24 cases of those were referrals sent by the Council to consumer organizations in the Greater Bay Area, and the rest of 6 cases went sent to the Macao Consumer Council for handling. For cross-border arbitration, cooperation mechanisms have been established between Macao and the nine mainland cities in the Greater Bay Area as well as Hong Kong Consumer Council. The Council has also been working on establishing cross-border mediation mechanism with consumer organizations in the Great Bay Area to strengthen the confidence and protection of residents in the Area.

Report on testing of children’s shoes

The Macao Consumer Council strengthens its cooperation with consumer organizations in the Greater Bay Area in the area of product testing and announced a collaborated testing report on children’s shoes which was conducted with Guangdong Consumer Council earlier. A total of 36 samples of children’s shoes were tested, the 10 samples from Macao all meet the safety standards of the test but performances vary, different levels of volatile organic compounds are also found in the test. The report and a “Consumer Alert” in purchasing children’s shoes are now available in the latest issue of Consumer Report, parents are suggested to compare the report data and ratings before making purchases for their children.

Precautions on door-to-door sales

A “Consumer Alert” in reminding consumers about the potential fraud of door-to-door sales is featured in the current magazine. Consumers are suggested to check the identity of the salesperson and verify the accuracy of any mentioned survey or test, consider carefully whether to accept this kind of selling method and peruse details of the product and contents of the contract before making any decision or transaction. Consumers should also retain documents such as contracts and invoices to safeguard their own consumer rights.

Consumer Report no. 338 also covers the promotion work of “Consumer Rights and Interests Protection Law” carried out in Q3 and the recently held activities by the Council. Consumers may access the magazine on the Council’s official website and WeChat official account. Consumer Report is also available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, public libraries, and bookstores, etc..

For enquiry, please call 8988 9315.

Consumer Report no. 337 is now published

Consumer Council — Fri, 15 Oct 2021 00:00:00 GMT

Consumer Report no. 337 is now published

To safeguard consumers’ health, the Consumer Council and the Municipal Affairs Bureau (IAM) collaborated and tested 30 samples of bottled drinking water, the current test has been included in the annual collaboration plan.

No unusual findings in 30 samples of bottled drinking water

The 30 samples of bottled drinking water tested this year include different volumes of distilled water, mineral water and sparkling water, all samples pass the hygiene and quality guidelines on bottled drinking water of the Department of Food Safety. Testing criteria include appearance, colour, turbidity, contents of all kinds of chemical substances, Pseudomonas aeruginosa, and Escherichia coli, etc..

Consumers should pay attention to the expiry date printed on the bottle and peruse ingredients information on the label when purchasing bottled drinking water, and stop drinking when any odour or foreign matter is found.

The 2021 testing report on bottled drinking water is now available in Consumer Report issue 337.

First meeting of new General Committee

A feature on the first meeting of the new General Committee of the Consumer Council held on 10th September is included in the latest Consumer Report. Ho Pui Fan is elected President of the Committee and recent work projects were reported on the meeting.

According to the Dispatch of the Secretary for Economy and Finance no. 59/2021 published in Series II, no. 30 of the Official Gazette, the appointments of Ho Pui Fan, Lee Koi Ian, Au Thien Yn, Wong Hing Tim Frederick, Kuong Chi Fong, Kuan Fan Kit, Lam Ines Tek Yan, Cheng Wing Yiu Daniel and Au Ka Fai are renewed for two years starting 25 August 2021, Ao Sio Peng and Regina Ng are also appointed as members of the General Committee for two years.

Shops to contend as “Best Certified Shops”

The “Certified Shops” mechanism has been renewed and “Best Certified Shops” are introduced this year to encourage “Certified Shops” to enhance their service quality. Shops from all industries respond to the award and over 200 shops applied to contend in the award that chooses shops as the final “Best Certified Shops”.

The 40 elected shops include those from food & beverage industry, jewelery, dried seafood, and electronic products, etc. and each is awarded a certificate of merit. These shops are included in the second selection phase to be evaluated and the final top 20 will be elected “Best Certified Shops”.

The latest Consumer Report also includes a testing report on medical face masks conducted by the Consumer Council and the Economic and Technological Development Bureau (DSEDT) earlier, a “Consumer Alert” is also included to remind consumers to confirm the status of the seller as a trader during online shopping.

For enquiry, please call 8988 9315.

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Tue, 12 Oct 2021 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (12 October), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Mon, 06 Sep 2021 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today ( 6 September ), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

National e-commerce online direct platform fast and simple, safeguards consumer rights of Macao consumers

Consumer Council — Fri, 27 Aug 2021 00:00:00 GMT

National e-commerce online direct platform fast and simple, safeguards consumer rights of Macao consumers

To better safeguard consumers’ rights in cross-border online transactions, the Macao Consumer Council endeavours to establish cooperation network with consumer organizations in the Mainland and overseas. Since joining the national e-commerce online direct platform set up by China Consumers Association (CCA), the efficiency of handling consumer disputes between Macao consumers and e-commerce traders in the Mainland by the Council has been enhanced.

Consumers face no boundaries in the online shopping era, but the process of making claims may be complicated when consumer disputes arise between consumers and e-commerce traders abroad, therefore, the Macao Consumer Council strove for its joining in the national e-commerce online direct platform set up by CCA years ago.

Cases sent directly to mainland e-commerce traders

There are currently 25 e-commerce traders included in the platform, they are major shopping platforms with high consumption rates and are those familiar to Macao consumers when making cross-border consumption.

The platform, which is easy to operate, enables consumer organizations to send complaint cases directly to the involved e-commerce traders and these traders have promised to prioritize the handling of cases received from the platform. The CCA indicates that the cost of handling cross-regions consumer disputes has been lowered greatly after the launch of the platform in 2016.

Enhance service efficiency

Macao consumers are able to file complaints directly with the e-commerce traders on the platform when consumer dispute arises and request follow-up and reply. The platform is simple and quick to use, enabling Macao consumers to enjoy these benefits and avoid the complicated process and other obstacles faced in case referral, and enhances the efficiency of handling consumer disputes between consumers and e-commerce traders.

Utilizing the advantages of the direct platform

Consumers are suggested to contact the Council (hotline: 8988 9315) or use the “Consumer Online” e-service platform (https://app.consumer.gov.mo/wapp/cconline?lang=en) when facing any disputes or doubt when making transactions with the e-commerce traders listed on the platform.Follow-up will be made to safeguard consumers’ rights in online shopping.

Consumer alert on online shopping

The Council reminds consumers to choose traders with goodwill, and those who are able to offer details like their names, contact addresses, etc., consumers should be alert to unfamiliar websites, never share personal data, especially financial details to any website, read carefully the terms for transaction, exchange and refund, and make purchase on websites that offer proof of purchase. Consumers should never pay recklessly when having any doubts to protect their own rights.

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Tue, 17 Aug 2021 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today ( 17 August ), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Report no. 335 is now published

Consumer Council — Mon, 02 Aug 2021 00:00:00 GMT

Consumer Report no. 335 is now published

The recently published Consumer Report includes a report of the 2021 collaborative testing of Macao and Zhuhai on infant moisturizer, and a feature on exploring the rights of consumers in “Consumer Rights and Interests Protection Law”.

Testing result of 20 infant moisturizer samples satisfactory

Due to the rapid exchange in consumption of residents in the Greater Bay Area, consumer organizations in the Area strengthened their cooperation in testing products to help build a more confident and secure consumption environment in the Greater Bay Area.

The Macao Consumer Council and Zhuhai Association for Consumers' Rights and Interests Protection co-published a report on testing infant moisturizers available in the two regions. All 20 samples of infant moisturizers meet the national safety standard for cosmetics, including the testing on 6 kinds of heavy metals, 6 kinds of preservatives such as phenoxyethanol that may irritate baby’s skin, 41 kinds of glucocorticoid, and pathogenic microorganisms such as Staphylococcus aureus, etc..

The said report and the related “Consumer Alert” is now published in issue no. 335 Consumer Report.

Special feature on consumer rights in “Consumer Rights and Interests Protection Law”

Law no. 9/2021 “Consumer Rights and Interests Protection Law” will come into effect on 1 January 2022, promotion and education of the Law will be gradually carried out for consumers and business operators.

The latest Consumer Report includes a feature on the various rights of consumers entitled in “Consumer Rights and Interests Protection Law”, including the right to be informed and the right to request for receipts, etc., and the right to freely cancel one’s distance contract, contract concluded outside the business premise, and contract for prepayment consumption. Consumers will be able to understand more about their own rights in the feature.

“Consumer Alert” on preventing cross-border consumption dispute

A working agreement has been signed by the Macao Consumer Council and Korean Consumer Agency for case referral and sharing of information. In order to prevent consumer disputes regarding the purchase of K-pop merchandise by Macao consumers, a “Consumer Alert” published by the KCA is available in the current issue of Consumer Report. The featured article includes tips and information provided by the KCA to local consumers.

Other contents covered in this issue include various works and activities carried out in Q2 by the Consumer Council, and the “Anti-food Waste Law” that came into effect this April in mainland China.

For enquiry, please call 8988 9315.

“Consumer Online” platform will be unstable during Cloud Centre maintenance

Consumer Council — Fri, 23 Jul 2021 00:00:00 GMT

“Consumer Online” platform will be unstable during Cloud Centre maintenance

As informed by SAFP, maintenance will be carried out from 24 July (Saturday) midnight to 0500AM for the Cloud Platform on the Cloud Computation Centre, “Consumer Online” e-service platform of the Consumer Council may not be stable during that time, “Macao Price Information Platform” app will be temporarily suspended during the mentioned period.

The above two kinds of e-service will resume service after maintenance is completed.

For enquiry, please call 8988 9315.

“Consumer Online” platform will be unstable during Cloud Centre maintenance

Consumer Council — Fri, 16 Jul 2021 00:00:00 GMT

“Consumer Online” platform will be unstable during Cloud Centre maintenance

As informed by SAFP, maintenance will be carried out from 17 July (Saturday) midnight to 0500AM for the Cloud Platform on the Cloud Computation Centre, “Consumer Online” e-service platform of the Consumer Council may not be stable during that time, “Macao Price Information Platform” app and the latest in-app game will be temporarily suspended during the mentioned period.

The above three kinds of e-service will resume service after maintenance is completed.

For enquiry, please call 8988 9315.

“Consumer Rights and Interests Protection Law” will come into effect on 1 January

Consumer Council — Mon, 12 Jul 2021 00:00:00 GMT

“Consumer Rights and Interests Protection Law” will come into effect on 1 January

The Official Gazette of the Macao Special Administrative Region No. 28 published today (12) announces Law no. 9/2021 “Consumer Rights and Interests Protection Law” that will come into effect on 1st January 2022.

The “Consumer Rights and Interests Protection Law” aims to protect the rights of consumers, maintain the justice and fairness of the legal relationship between traders and consumers, enhance the transparency of trade practices, safeguard the legal benefits of consumers, and cracking down on unfair trade practices.

The “Consumer Rights and Interests Protection Law” safeguards consumer rights in the following directions:

To safeguard consumer rights;

To prohibit the adoption of unfair trade practices on consumers;

To regulate contract for sale of goods and contract for supply of services offered to consumers;

To regulate distance contract, contract concluded outside the business premise, and contract for prepayment consumption;

A comprehensive mechanism for resolving consumer disputes.

Scope of application

The “Consumer Rights and Interests Protection Law” applies to legal relationships arise between traders and consumers due to the provision of goods or services within the territory of Macao SAR, but it is not applicable to the following: games of fortune, interactive gaming, mutual gaming or gaming activities offered to the public, medical services, educational services, legal services, accounting or audit services, financial services involving securities or financial services for goods or products in which prices are determined according to fluctuations of the financial market.

Rights of consumers

The law includes the definition of consumer and trader, and lists out the seven rights of consumers, including the right to be informed, the right to protection for health and safety, the right to quality goods and services, the right to protection for economic benefits, the right to compensation, the right to participation in the definition of consumer’s rights and interests, and the right to legal protection and easy access to redress.

Regulation on scope of contracts and key documents

The “Consumer Rights and Interests Protection Law” regulates the scope, definition, rights and responsibilities of both parties in a consumer contract, as well as the information required in the contract. Regulated contract types include contract for sale of goods and contract for supply of service, distance contract, contract concluded outside the business premise, and contract for prepayment consumption. It is required by the Law to conclude a written contract for commitments concluded outside the business premise and those for prepayment consumption. For distance contract, contract concluded outside the business premise, and contract for prepayment consumption, consumers are entitled to a right to freely cancel the contract within the “cooling-off period” of 7 days.

Function of the Consumer Council

The Consumer Council is responsible for promoting and implementing the “Consumer Rights and Interests Protection Law”, and to execute procedures and administrative penalties for violations of the Law. The Council is responsible for accepting and handling consumer complaints, and assists in the resolution of consumer disputes. Services for the provision of water, electricity, telecommunication, pipeline natural gas and pipeline petroleum, as well as land and sea mass transit services have been included in the Law to be subjected to compulsory arbitration.

For enquiry regarding the “Consumer Rights and Interests Protection Law”, please call 8988 9315. Enquiries can also be made via the “Enquiry” section on “Consumer Online” e-service platform.

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Mon, 12 Jul 2021 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today ( 12 July ), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Report 334 includes report on pre-packed coffee sugar and calories contents

Consumer Council — Tue, 06 Jul 2021 00:00:00 GMT

Consumer Report 334 includes report on pre-packed coffee sugar and calories contents

To remind consumers to avoid too much sugar intake, the Consumer Council compared 20 samples of pre-packed canned and bottled coffee beverages to analyze their contents of sugar and calories listed on the labels. Details of the analysis is now published in the latest issue no. 334 Consumer Report. The latest magazine also includes a summary of the cross-border cooperation between the Consumer Council and consumer organizations in the Mainland.

Ingredients labels on pre-packed food and beverage products are important information to consumers in choosing safe and healthy foods, the Council examined labels on food products from the market to review their contents of sugar and calories, etc. Consumers are suggested to check and pay attention to ingredients label and adopt healthy eating habits.

Huge differences in sugar contents shown on product labels

According to the labels on 20 different brands and batches of pre-packed coffee, huge differences in sugar contents is found. For the sample with the highest sugar contents, there is 11.2g sugar contained per 100ml volume and the sugar contents in one bottle of beverage exceed the strong recommendation of daily sugar intake of 50g of the World Health Organization; the total calories of the previous mentioned sample equals to about 200g of white rice.

Consumers should pay attention to the ingredients and contents listed on the labels to make smarter and healthier choices. Consumers are also suggested to take the current analysis report for reference when buying this kind of pre-packed coffee drinks.

Success in cross-border cooperation in Greater Bay Area

The Council and consumers organizations in the Mainland cooperated in regard to cross-border mediation and arbitration, as well as the “Joint prevention mechanism for Macao citizens purchasing real estate in the Mainland” in the first half of this year to safeguard the consumer rights of tourists and local citizens, and to boost consumers’ confidence in interactive consumption between the two regions. Features of the cooperation are included in this issue of Consumer Report.

“Consumer Online” efficient and easy-to-use

To encourage the use of “Consumer Online”, the Consumer Council has affixed QR code stickers and posters of “Consumer Online” in various areas of Macao, including shops and residential buildings. The Council has also organized talks to local communities to elaborate the advantages and functions of this efficient and convenient e-service platform to consumers.

Online access to various contents

The “Consumer Alert” featured in this issue introduces the rights and responsibilities of consumers in prepayment consumption, it also reminds consumers to consider carefully before concluding a prepayment consumption contract, and to check and understand the terms of the contract.

Consumer may visit the Council’s website (www.consumer.gov.mo) and login to its WeChat account to access the contents of the current Consumer Report.

For enquiry, please call 8988 9315.

Consumer Council completed over 1,000 patrols on Certified Shops during first five months of 2021

Consumer Council — Fri, 18 Jun 2021 00:00:00 GMT

Consumer Council completed over 1,000 patrols on Certified Shops during first five months of 2021

For the approval of shops’ entitlement to the “Certified Shop” emblem, the Consumer Council continues to carry out patrol on its “Adherents” and “Certified Shops” and has completed over 1,000 patrols for the evaluation of shops.

Local retail shops are welcome to join the mediation and arbitration mechanism as “Adherents”. “Certified Shop” entitlement is awarded to “Adherents” that pass the evaluation and meet the required standard after joining the mechanism for 12 months.

“Certified Shops” are monitored by the Consumer Council and shops are evaluated on an irregular basis to ensure that they follow the “Undertakings of Certified Shops”. “Certified Shops” are also offered training to ensure they are able to offer quality service to consumers.

The Council has completed over 1,000 patrols on “Adherents” and “Certified Shops during the first five months of this year, all shops are urged to abide by the regulations and evaluation requirements of the “Certified Shop” mechanism. Any problems discovered during evaluation period may affect the shop’s entitlement to the “Certified Shop” emblem.

All documents to be submitted before 30 June

According to the regulations of the “Certified Shop” mechanism, all “Adherents” and “Certified Shops” are required to submit their Business Tax – Tax Demand Note (M/8) copy of 2021 before 30 June to maintain their entitlement to the “Certified Shop” emblem.

Reminder letters have been sent to all “Adherents” and “Certified Shops” about the submission of M/8 form before 30 June. Shops that intend to submit the form should submit to the Council’s office at Horta e Costa, e-mail via certshop@consumer.gov.mo, or fax via 2897 4400. Otherwise, entitlement to the emblem may be affected.

The Council also offers convenient service to businesses, business owners may grant their authorization to the Council for fetching M/8 form on behalf of the shops when applying to become “Adherents”.

For enquiry, please call 8988 9315.

2021-06-21

Consumer Council publishes “Consumer alert” by Korean Consumer Agency to safeguard Macao consumers’ rights

Consumer Council — Mon, 07 Jun 2021 00:00:00 GMT

Consumer Council publishes “Consumer alert” by Korean Consumer Agency to safeguard Macao consumers’ rights

To safeguard consumers’ rights in purchasing Korean products online, the Korean Consumer Agency (KCA) publishes a consumer alert for Macao consumers and suggests Macao consumers to lodge their complaints at the Consumer Council for case referral.

The KCA indicates that the Korean entertainment business and its merchandise is widely popular among foreign consumers and cross-border consumer disputes are derived therefrom. The KCA has received many complaints from foreign consumers since January 2020 regarding purchases of K-pop stars merchandise from a certain Korean website, issues including problems in delivery, cancellation of order, refund, exchange, the website being unable to fulfill the transaction contract, and defects and quality of products. With the assistance of the KCA, all foreign consumers are able to have their complaints resolved.

Case referral mechanism active between Macao and Korea

The Macao Consumer Council and Korean Consumer Agency signed a cooperation agreement in 2019 to set up a mechanism for complaint case referral. The KCA recently invites the Council to publish a consumer alert on helping foreign consumers how to handle their difficulties when facing any problems or issues when making cross-border purchase of K-pop goods. The consumer alert aims to raise the awareness of Macao consumers to protect their own consumer rights and assist them in resolving their disputes.

The Council has yet received any cross-border online shopping case on K-pop merchandise. If any consumer wants to lodge a complaint at the Council, the Council will refer the case to the KCA at the earliest time possible, consumers may also file the case directly with KCA via e-mail (crossborder@kca.go.kr). The KCA will try its best to assist Macao consumers and the mediation result will be delivered directly by the KCA, or delivered by the Council.

Importance of retaining evidence

The KCA reminds Macao consumers that if the purchased products are not delivered in time, they should contact the seller regarding the situation. For cross-border transaction, if the consumer receives a wrong product or any defect is found in the product, the consumer should collect evidences (such as photos or short videos) to prove that the defect(s) is caused by the seller. The consumer should try to use every possible channels, including e-mail, to request the seller for solutions and seek for assistance from the Council or the KCA if the dispute cannot be resolved.

Consumer rights information on KCA website

A wide range of valuable shopping tips and useful information at KCA’s Cross-Border Transaction Consumer Portal (https://crossborder.kca.go.kr) are available for consumers in Chinese, English, and other languages.

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Mon, 07 Jun 2021 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (7 June), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

Consumer Council and IAM conducted test on canned fish No Malachite green found in 20 samples

Consumer Council — Fri, 04 Jun 2021 00:00:00 GMT

Consumer Council and IAM conducted test on canned fishNo Malachite green found in 20 samples

The Consumer Council and Municipal Affairs Bureau co-tested 20 samples of canned fish products earlier and no malachite green was found in any of the samples. Details of the report is now published in the latest issue Consumer Report.

Malachite green is a kind of industrial dye used to treat fish diseases and may cause cancer in laboratory animals, it is also forbidden in many countries and regions to be used on animals. Selling of food products that contain malachite green is illegal in Macao and is subject to law punishment.

To ensure the health of consumers, the Consumer Council and Municipal Affairs Bureau (IAM) tested 20 samples of canned fish products, including sardine, tuna, mackerel, eel and dace, no malachite green was found in any of the samples.

Sodium contents in canned fish product

The current test also examines the sodium contents in canned fish products to remind consumers about the risk of getting cardiovascular disease if taking too much sodium in canned food. Consumers are suggested to pay attention to the sodium contained in processed food, and establish a healthy and balanced diet. Sodium contents of all samples can be found in the test report.

The IAM recommends consumers to purchase canned food products from shops with goodwill and avoid those that have expired, with broken seal, bulged or rusted cans.

“Consumer alert” on purchasing properties in Mainland

The latest Consumer Report includes the consumer alert on buying properties in mainland China for Macao consumers announced by Guangdong and Macao Consumer Councils. The article features on the principles of selling properties in the Mainland, the importance of “Five licenses”, accessing authenticity of real estate advertisements, payments made via account transfers, non-refundable deposit, safeguarding personal data and retaining proof of purchase.

Risk of telemarketing membership

The latest magazine also features a consumer alert to remind consumers about the risk of falling into traps of telemarketing membership. Consumers should check the background details of the selling parties before making purchase and protect personal data, especially credit card details, during transactions.

For enquiry, please call 8988 9315.

7,200 entrants recorded for “Keep your receipt” activity this year

Consumer Council — Mon, 31 May 2021 00:00:00 GMT

7,200 entrants recorded for “Keep your receipt” activity this year

The Consumer Council continues to strengthen consumers’ habits of retaining shopping receipts by launching promotional and educational programmes, this year, the “Keep your receipt” activity recorded nearly 7,200 entrants. A total of over 41,000 entrants have been recorded for the past few years of organizing the activity.

The list of lucky draw winners for the abovementioned activity will be announced in July on the Council’s website and through other channels. Winners will be notified separately, those who have registered in the game must retain the original copy of receipts that were used for registration for getting the prizes.

Over 41,000 entrants in previous year

The “Keep your receipt” activity was first launched by the Consumer Council in 2014 to strengthen the awareness of consumers to retain their proof of purchase after making consumption. The deadline for submission of the “Keep your receipt 2021” activity ended on 14 May, 7,200 entrants have been recorded for the lucky draw and over 41,000 entrants have participated in the last few years.

Review transaction details

The Council indicates that increasing numbers of consumers are able to provide their proof of purchase as the main evidence when lodging complaints in recent years, the said activity has become a significant part of its work in the promotion of safeguarding consumer rights. The Council will continue to carry out the activity to enhance its effects on consumers.

As electronic payment becomes popular, consumers using mobile devices to make payments are reminded to retain both the proof of purchase and transaction receipts, check the transaction details and amount as well as the balance in the e-wallet to safeguard their own consumer rights.

Businesses are reminded to provide proof of purchase to consumers responsibly to give consumers confidence and to avoid any disputes with them.

For enquiry, please call 8988 9315.

“Consumer Online” QR code available in different areas for consumers’ convenience

Consumer Council — Fri, 28 May 2021 00:00:00 GMT

“Consumer Online” QR code available in different areas for consumers’ convenience

For the convenience of consumers to use the services of “Consumer Online”, the Consumer Council has widely posted QR code stickers and posters of “Consumer Online” in supermarkets and buildings across Macao. Consumers may scan the QR code to access the platform, submit their text or pictures for the Council to follow up.

Easy access to “Consumer Online” platform

“Consumer Online” is easy to use, quick and efficient, consumers are able to utilize the service of the Council via the platform whenever they need. QR code stickers and posters of “Consumer Online” have been distributed to over 1,000 “Adherents” and have been posted to supermarkets and buildings in various areas.

Consumers may use their mobile devices to scan the QR code around them to get access to the “Consumer Online” e-services platform, complaints or inquires may also be lodged easily

Shops reminded to comply with laws

The Consumer Council reminds shops to comply with laws and operate with integrity and honesty for the implementation of corporate social responsibility to safeguard and respect consumer rights. In response to the Electronic Consumption Benefit Scheme of the SAR Government, shops are reminded to monitor their operations, such as accurate price labels, to avoid any consumer disputes with consumers.

Shops agree with the importance of safeguarding consumer rights and are willing to adhere the QR stickers of “Consumer Online” to help with the work of the Council, and welcome the monitoring of consumers.

“Certified Shops” to abide by promise to safeguard consumer protection

Letters have been sent to all “Certified Shops” for reminding them to abide by the “Undertakings of Certified Shops”. The Council will continue its monitoring on “Certified Shops” to ensure consumers rights are well safeguarded.

Usage of “Consumer Online” gradually increases

The Council continues to encourage residents to use “Consumer Online” through various talks and promotions and the usage of the platform has gradually increased. About 780 cases, a 44 percent increase year on year, have been lodged since the platform was launched about six months ago, and almost 2,000 times have been recorded for users’ self-service on checking case status.

Multi channels for accessing “Consumer Online” platform

Aside from scanning the QR code, consumers may access the platform via the “Consumer Online” link (https://app.consumer.gov.mo/wapp/cconline?lang=zh) or the Council’s website (www.consumer.gov.mo).

For enquiry, please call 8988 9315.

Four main functions demonstrated on “Consumer Online” tutorial talks

Consumer Council — Fri, 21 May 2021 00:00:00 GMT

Four main functions demonstrated on “Consumer Online” tutorial talks

In order to encourage increased usage of the “Consumer Online” e-services platform by consumers, the Consumer Council continues to conduct relevant talks to different communities.

The Council has been giving tutorial talks on “Consumer Online” to different communities since the platform launched at the end of 2020. Recently, the Council conducted two sessions for the General Union of Neighbourhood Associations of Macao and Macau United Citizens Association on 27 April and 18 May respectively, serving nearly 100 participants. Tutorial video was played on the sessions and demonstration on how to scan the QR code of “Consumer Online” was shown, functions of the platform including “Complaint”, “Feedback”, “Equiry” and “Activities of the Council” were all elaborated.

Participants said “Consumer Online” was easy to use

Participants at the talks experienced the functions of “Consumer Online” and indicated that they would choose to use this user-friendly platform.

Consumers are welcome to lodge complaint or make enquiry via “Consumer Online”, responses and follow-up will be made by the Council as soon as possible.

Promotion on “Price Information Platform”

The Council also introduced its “Macao Price Information Platform” on both sessions, including the price comparison function and price differences between the highest and lowest prices of the 210 surveyed products being sold at the 37 supermarkets. Consumers are suggested to use the “platform” to make price comparison a habit.

The “Platform” currently includes price data of over 200 products and 6 different price surveys on specific products, fuel prices are also updated frequently. Consumers may use the app whenever they want once it has been downloaded on mobile phones or other devices.

Pay attention to e-payment procedures

As electronic payment is getting popular, consumers on the talks were reminded to pay attention to the transaction details when using mobile devices to make payment, including network safety, the importance of retaining transaction receipts and checking remaining balance to avoid disputes.

For the provision of better service to consumers, the Council will continue to work with various organisations for the promotion of “Consumer Online” and “Price Information Platform”.

Consumer Council conducted specific price survey on 3 categories of products

Consumer Council — Mon, 10 May 2021 00:00:00 GMT

Consumer Council conducted specific price survey on 3 categories of products

The Council collected price data from supermarkets and drugstores today (10 May), surveyed products included many types of infant formula products, personal care products, and over-the-counter drugs. Price data of the said products are now available on the Council’s “Macao Price Information Platform”.

The latest price survey report is available via the following channels:

The Consumer Council’s website（www.consumer.gov.mo）；

“Macao Price Information Platform”app.

For enquiry, please call 89889315.

Website link of “Macao Price Information Platform – Specific Product Price”

60 dim sum samples examined for hygienic condition and ingredients

Consumer Council — Wed, 05 May 2021 00:00:00 GMT

60 dim sum samples examined for hygienic condition and ingredients

A report on testing 60 Chinese dim sum samples for their hygienic condition and ingredients is now published in the latest issue of Consumer Report; a “Consumer alert” on the importance of setting up a contract for consumption transaction is also available.

In order to safeguard consumers’ safety and establish healthy eating habits, the Consumer Council and Municipal Affairs Bureau (IAM) collected 60 samples of dim sum, including siu mai, shrimp dumpling and cha siu bao, from 20 food outlets and tested their hygienic condition and ingredients.

The test was conducted in accordance with several national safety standards, hygienic condition of all samples tested were satisfactory, and no Staphylococcus aureus nor Salmonella was found in all those samples.

Cha siu bao contains high sugar and calories

Siu mai, shrimp dumpling and cha siu bao are the most common dim sum chosen by consumers, test result shows that for every 100g of dim sum consumed, the total intake of sodium, fat and total sugar contents tend to be high. Further, chao siu bao with sauces contains higher contents of sugar and calories than the other two types of dim sum.

Establish “3 Low 1 High” diet

Too much intake of sodium, fat or sugar are harmful to health, for example, too much intake of sodium leads to stroke and cardiovascular disease; too much fat causes obesity and greater risk of all types of chronic disease; too much sugar increases the chances of getting diabetes. Consumers are suggested to consumer dim sum products moderately and adopt the “3 Low 1 High” diet.

The latest issue of Consumer Report covers the detailed report on the testing of 60 dim sum samples, significant differences in the amount of sodium, fat, sugar, and calories contents are shown in the report.

Contract safeguards consumer rights

A “Consumer alert” in available in the current issue of Consumer Report, presenting an example of increase in price of a car after the contract is concluded. In accordance with the Civil Code, the consumer has the right to refuse price changes made by the other party, the contract is an important evidence of safeguarding both parties in a transaction and neither party can change the contents of the contract once it is concluded. Both parties of a transaction are reminded that they must fulfil their promises in the contract.

The latest magazine also covers a feature on a forum held by the Council on the real estate laws of the Mainland. Representatives from Guangdong Province Consumer Council introduced the regulations regarding real estate in the mainland in details and offered tips to local citizens for purchasing properties in the Mainland.

For enquiry, please call 8988 9315.

Cross-departmental meeting held before Labour Day to safeguard consumer rights As consumption by citizens and the number of inbound tourists are expected to increase during Labour Day Holiday, the Consumer Council held a meeting earlier with Economic and

Consumer Council — Fri, 30 Apr 2021 00:00:00 GMT

Cross-departmental meeting held before Labour Day to safeguard consumer rights

As consumption by citizens and the number of inbound tourists are expected to increase during Labour Day Holiday, the Consumer Council held a meeting earlier with Economic and Technological Development Bureau (DSEDT) ), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Municipal Affairs Bureau (IAM), Health Bureau (SS) and Macao Post and Telecommunications Bureau (CTT) to discuss on the protection of consumer rights for local citizens as well as inbound tourists.

To better safeguard consumer rights, the Council organizes patrols with Macao Custom Service to promote good business practice among shops. The Council also collaborates with consumer organisations in the Mainland to offer inbound tourists information and suggestion on shopping in Macao.

During Labour Day Holiday (1 to 3 May), the Consumer Council hotline 89889315 will offer 24-hours recording service, complaints or inquiries will be responded and assistance will be given if necessary.

If a consumer finds his or her consumer rights being infringed, he or she should file a complaint at the Council or other enforcement departments. The Council’s one-step online platform “Consumer Online” is also available, consumers may visit “Consumer Online” on mobile devices and lodge complaints using the default options with the submission of text or pictures. Complaints or inquiries may also be submitted via the Consumer Council’s WeChat account.

Consumer Council organized talk to introduce “Consumer Online” and “Price Information Platform”

Consumer Council — Fri, 23 Apr 2021 00:00:00 GMT

Consumer Council organized talk to introduce “Consumer Online” and “Price Information Platform”

The Consumer Council organized a talk to introduce its “Consumer Online” online platform and “Macao Price Information Platform” for around 100 participants from the Women’s General Association of Macau. The simple and easy procedures for using the two platforms, the contents and all the functions were mentioned on the talk and participants’ inquiries and suggestions were responded.

“Consumer Online” suggested to use for lodging complaints

“Consumer Online” is the latest e-service launched by the Consumer Council, it is a consolidated platform of “Complaint”, “Feedback”, “Enquiry” and “Consumer Council Activities”. Consumer complaints may be lodged on the “Consumer Online” platform on mobile devices with the submission supplementary pictures, the Council will then follow up on the case as soon as possible; complainants may also check case status on the platform.

Consumers are encouraged to lodge their complaints or submit their comments using the convenient “Consumer Online” service to save time.

Make price comparison a shopping habit

The “Macao Price Information Platform” publishes the supermarket price survey report weekly, it also contains 7 other specific price surveys and price changes of fuel products. Consumers are able to check the highest and lowest price of all kinds of products on the platform as well as the price difference percentage. Consumers may download the app on mobile devices for easy price comparison. Currently, the app has been widely downloaded by over 160,000 consumers.

Participants at the talk were encouraged to use the price comparison function of the platform and make it a shopping habit to save more when making daily expenses, as consumers’ choices are influential to price stability of the market.

“Consumer alert” on electronic payment

A video clip on “Consumer Online” was played on the talk, and Consumer Council staff assisted participants to download the Platform app. A “Consumer alert” was highlighted to remind consumers about protecting their consumer rights when using electronic payment and pay attention to online security, consumers are also asked to keep their invoice or receipts and check with the transaction amount to avoid dispute.

The Council will continue to co-operate with local organisations to promote “Consumer Online” and the Platform for the provision of better services to consumers.

Latest retail prices of disinfectants and cleaning products announced Price comparison available on “Platform”

Consumer Council — Tue, 13 Apr 2021 00:00:00 GMT

Latest retail prices of disinfectants and cleaning products announced Price comparison available on “Platform”

The Consumer Council collected price information of 20 disinfection products and 15 personal care products on 13 April from 25 drugstores and supermarkets. The price data of the said products are now available on the Council’s “Macao Price Information Platform” app. Survey result reviews price differences in various retail locations, consumers are suggested to use different functions on the platform to make better consumption choice.The latest price survey report are available on:The Council’s website (www.consumer.gov.mo);The “Macao Price Information Platform” app.The Council will continue its survey work and release price data to enhance price transparency for consumers’ comparison.For inquiry, please call the Council’s hotline: 8988 9315.

Link of “Macao Price Information Platform”

Consumer Council released specific price survey results on infant formula and OTC drugs

Consumer Council — Mon, 12 Apr 2021 00:00:00 GMT

Consumer Council released specific price survey results on infant formula and OTC drugs

The Consumer Council collected price information of 12 infant formula products and 15 kinds of over-the-counter drugs on 12 April. The price data of the said products are now available on the Council’s “Macao Price Information Platform” app. Survey result reviews price differences in various retail locations, consumers are suggested to use different functions on the platform to make better consumption choice.

The latest price survey report are available on:

The Council’s website (www.consumer.gov.mo);

The “Macao Price Information Platform” app.

The Council will continue its survey work and release price data to enhance price transparency for consumers’ comparison.

For inquiry, please call the Council’s hotline: 8988 9315

“Specific price survey on infant formula”

“Specific price survey on OTC drugs”

Cross-border arbitration service available at Consumer Mediation and Arbitration Centre

Consumer Council — Fri, 09 Apr 2021 00:00:00 GMT

Cross-border arbitration service available at Consumer Mediation and Arbitration Centre

The Consumer Council resolved a consumer dispute that took place in Macao for a tourist in Guangzhou via the mediation and arbitration mechanism of the Macao Consumer Mediation and Arbitration Centre. The convenient cross-border service of the Centre helps to increase tourists’ confidence in visiting Macao.

Importance of cross-border service during pandemic period

A Guangzhou tourists purchased a watch for about MOP4,000 in Macao, a complaint was lodged online at the Council later due to the uneven colour of the case, the tourists also sought for assistance from Guangzhou Consumer Council and requested exchange of product.

The consumer did not accept the solution offered by the watch shop during the proceedings and the dispute could not be resolved. Since the shop is an “Adherent” and must accept the request of submitting the case for mediation and arbitration, the Council suggested both parties to bring the case to the Centre for resolution.

As the proceeding started at the time of pandemic, the Guangzhou resident was restricted to travel to and fro Macao for mediation, the Macao Consumer Council and Guangzhou Consumer Council promptly started procedures of the “Cross-border mediation and arbitration mechanism” and assisted the tourist to participate in the mediation meeting with the shop in Macao using video conferencing. The case was finally resolved with the help of the mediator of the Centre.

The Council indicated that the Centre has been providing up-to-date cross-border mediation or arbitration service since 2018 in accordance with the laws of Macao SAR for the protection of the rights of tourists. Tourists are well protected when visiting Macao.

Cross-border cooperation encourages integrated consumption

The Council has already signed cooperation agreements with a few consumer organizations in the Greater Bay Area regarding cross-border mediation and arbitration, and a “green channel” has been established for using the arbitration service of the Centre. Meanwhile, under the cooperation of Macao and consumer organizations in the Mainland, Macao consumers may use the “Cross-border consumer dispute video conferencing mediation mechanism” of the Greater Bay Area if they encounter any consumer dispute that takes place in the Area. The cooperation of the organizations in the Area encourages and enhances consumer confidence of the residents in the Area, and has a positive effect on the development of integrated consumption in the Area.

Plastic tableware tested for extractable substances 30 samples from 15 places all satisfactory

Consumer Council — Wed, 31 Mar 2021 00:00:00 GMT

Plastic tableware tested for extractable substances30 samples from 15 places all satisfactory

Food delivery service is very common, to ensure the safety of takeaway plastic tableware used by food outlets, the Consumer Council and Municipal Affairs Bureau (IAM) tested 30 samples of plastic tableware collected from 15 food outlets to test their contents of extractable substances. Details of the report has been published in issue 331 Consumer Report.

The current test is conducted using national standard “Hygienic standard of products of polyvinyl chloride for food packaging”, testing criteria include evaporation residue, consumption of potassium permanganate, and lead content. Human health may be affected if the release or dissolution amount of these three substances exceed safety standards, for example, lead causes digestive problems, anemia or brain disease, etc.. Test results of all samples are satisfactory.

The testing report points out that resistance to acidic or alkaline foods and resistance to temperature of different kinds of plastic vary, difference also exists in the period of time for food to be in contact with the tableware. The food and beverage industry and consumers are reminded to understand the characteristics of plastic tableware and choose suitable tableware for holding food products. The latest Consumer Report includes a feature on the characteristics of the commonly used plastics and the numbers used to define different types of plastic.

Personal utensils recommended for takeaway

Consumers are suggested to use their own utensils when ordering takeaway from food outlets to reduce the consumption of single-use plastic and to lower the effect caused to our environment.

Protection measures for local citizens purchasing properties in Mainland

To enhance protection on local citizens in purchasing properties in the Mainland and to raise their awareness in the relevant risks, the Consumer Council and a number of cities in the Greater Bay Area have set up the “Joint prevention mechanism for Macao citizens purchasing real estate in the Mainland”, a special webpage called “Purchasing real estates in Mainland” is also available on the Council’s website for consumers’ checking of “5 licenses” and other information offered by the Ministry of Housing and Urban-Rural Development. The Council will also hold a series of forum to local organisations to spread the relevant information to communities.

The public is welcome to call the Council at 8988 7326 or make reservation through “Consumer Online” e-services platform.

Consumer alert: expiry date of discount voucher

A feature on how to calculate the expiry date of discount voucher in accordance with articles from the Civil Code is included in the current issue no. 331 Consumer Report.

Other articles featured include the annual theme of Consumers International and China Consumers Association and the price comparison function on “Macao Supermarket Price Information Platform”.

Consumers may read the magazine on the Council’s website (www.consumer.gov.mo) or get access on the Council’s WeChat account.

For enquiry, please call 8988 9315.

Retain shopping receipts to enter lucky draw activity

Consumer Council — Mon, 15 Mar 2021 00:00:00 GMT

Retain shopping receipts to enter lucky draw activity

The “Keep your receipts 2021” activity organized by the Consumer Council has started and the registration period ends on 14 May. A total of 85 prizes are available and consumers are welcome to participate.

In order to make consumers aware of the importance of keeping their receipts after making purchases, and to encourage the habit of keeping them, the Consumer Council started organizing the “Keep your shopping receipts” activity since 2014, over 34,000 entries have been recorded and the expected goal has been achieved.

Registration period till 14 May

The “Keep your receipts 2021” activity is now open for registration for lucky draw until 15 May, a total of 85 prizes are available in which 5 winners will be drawn for cash voucher of MOP1,000 each, the rest of 80 winners will be drawn for a special edition “Certified Shop” Macau Pass electronic currency card (with MOP100 stored value) each.

Local citizens aged 15 or above before deadline of the event are eligible to participate, consumers may register with shopping receipts issued by “Certified Shops” with a single transaction amount of at least MOP50.

Registration online or in-person

Consumers may choose to participate via (1) register using the “Certified Shop” app; (2) submit the shopping receipt with the required information to the collection boxes located at the Consumer Council (Av. Horta e Costa, N.º 26 r/c or the Government Integrated Services Center in Areia Preta). Each shopping receipt can only be registered once.

Details and regulations of the activity can be found on the Council’s website (www.consumer.gov.mo), consumers are reminded to fill in their personal data according to the admission rules and must retain the original copy of receipt as proof to be presented for obtaining prizes.

Shopping receipts safeguard right to claim

The Council’s emphasizes the importance of shopping receipts as evidence in consumer disputes and reminds consumers to develop the habit of retaining shopping receipts.

The “Certified Shop” accreditation mechanism requires all “Certified Shops” to provide shopping receipts to consumers. Over 1,000 shops participate in the “Keep your receipts 2021” activity, consumers shopping at “Certified Shops” may enjoy better service and participate in the lucky draw event. A list of the shops participating in the event can be found at https://www.consumer.gov.mo/Shop/Default.aspx?lang=en.

For enquiry, please call 8988 7333.

Guangdong and Macao organized forum on Mainland real estate laws Joint prevention mechanism safeguard Macao consumers’ rights in purchasing properties

Consumer Council — Sun, 14 Mar 2021 00:00:00 GMT

Guangdong and Macao organized forum on Mainland real estate lawsJoint prevention mechanism safeguard Macao consumers’ rights in purchasing properties

In response to the call of World Consumer Rights Day to pay attention to consumer rights and to enrich Macao consumers’ knowledge in laws regarding real estates in the Mainland, Guangdong Consumers Council, Macao Consumer Council and the Economic and Technological Development Bureau (DSEDT) organized “Forum on Guangdong and Macao Real Estate Consumer Rights Protection” on 14 March in Macao. Consumers are suggested to use the information available through the “Joint prevention mechanism for Macao citizens purchasing real estate in the Mainland” to make careful decision.

“Joint prevention mechanism” to cover Greater Bay Area

Wong Hon Neng, President of the Executive Committee of the Consumer Council indicated that with the development of integrated consumption within the Greater Bay Area, the number of Macao citizens purchasing real estate in the Area is increasing. As laws and regulations in Macao are different from those in the Mainland and differences exist in practices among cities in the Greater Bay Area, consumers organizations in the Area strengthened their exchange and cooperation and introduced proper consumer protection measures to avoid consumer disputes and risks that may arise due to insufficient knowledge of Macao consumers regarding regulations of purchasing real estate in the Mainland.

To implement the “Memorandum of Co-operation for Consumer Protection in Guangdong-Hong Kong-Macao Bay Area” and the “Co-operation Agreement of Guangdong and Macao Consumer Council on Consumer Protection”, the Macao Consumer Council coordinated with consumer organizations and local administrations for market regulation to set up the “Joint prevention mechanism” to enhance supervision, exchange of information and promotion of regulations between the two regions for safeguarding the rights of Macao consumers.

The “Purchasing real estates in Mainland” special webpage is connected to platforms of Administration for market regulation in Zhuhai City, Zhongshan City and Jiangmen City, consumers may verify the essential information such as “5 licenses” numbers, real estate developers, area and purpose, etc. of the properties approved for sale in the Mainland. Consumers are recommended to check the information to minimize any risks involved before completing any transaction.

Chan Hon Sang, Deputy Director of DSEDT indicated that the “Joint prevention mechanism” monitors the legality and factuality of advertisements of Mainland properties, DSEDT has set up a direct line (28712790) to assist the industry for verifying the compliance of advertisement contents with the “Advertising Law”. Over 80 comments have been provided to the industry by DSEDT in this year.

The “Joint prevention mechanism” aims to cover all cities in the Greater Bay Area as the Consumer Council and DSEDT are coordinating with 6 other cities in the area to deepen co-operation within the mechanism and diversify the information available.

Seven tips from experts

Huang Guanying, Deputy Secretary-General of Guangdong Province Consumer Council, Chen Beiyuan, Legal advisor, and Cui Jian, representative of Guangdong Real Estate Association introduced the laws and regulations, procedures, and latest trend of Macao citizens purchasing real estates in the Greater Bay Area at the forum, the experts emphasized the importance of following all legal procedures when completing transactions.

Deputy Secretary-General Huang offered 7 tips on purchasing properties in Mainland to Macao consumers, including grasping information of local and current regulations, do not trust what is claimed by real estate agents easily, verify if the real estate developer possesses all “5 licenses”, i.e. “State land usage/property ownership licence”, “Construction land planning licence”, “Construction work planning licence”, “Construction work execution licence”, and “Pre-sale of commercial housing licence”, payment should be deposited to the account designated on the platform of monitoring real estate transaction, consumers should inspect the actual sites, all transaction conditions, commitments in advertisements and supplementary agreement should all be concluded in the contract to safeguard consumers’ rights and interests.

Ho Pui Fan, President of the General Committee of the Consumer Council presented souvenirs to the speakers at the event. Invited parties included General Union of Neighbourhood Associations of Macao, Women's General Association of Macau, Association of Returned Overseas Chinese Macau, and Macau New Chinese Youth Association, etc. Representative from the advertising industry and real estate agents industry raised a lot of questions and expressed that the information lectured helped them aware of the potential risks.

2021/03/16

Consumers International announces theme for World Consumer Rights Day 2021 “Tackling Plastic Pollution”

Consumer Council — Sun, 14 Mar 2021 00:00:00 GMT

Consumers International announces theme for World Consumer Rights Day 2021 “Tackling Plastic Pollution”

Consumers International (CI) announces the theme of this year’s “World Consumer Rights Day” as “Tackling Plastic Pollution”, and calls on consumer organizations around the world for global change to tackle plastic pollution.

Plastic is a highly useful material in everyday life, but our consumption and production of plastics, especially single-use plastics, are now unsustainable - leading to a global plastic pollution crisis. This is impacting our ecosystems and our health.

Consumers are increasingly concerned about plastic pollution and already taking action. Systemic marketplace change is required at all levels in society to make tackling plastic pollution and sustainable consumption the easy choice for consumers. Making more sustainable alternatives available, accessible and affordable, building effective recycling infrastructure, and ensuring that consumers have the information they need to make informed choices are only some of the ways that this can be achieved.

This year’s Consumer Rights Day focuses on 7Rs: Rethink, Refuse, Reduce, Reuse, Recycle, Repair and Replace. Consumers can re-evaluate their consumption habits to minimize plastic use, refuse unnecessary plastic where possible and demand more sustainable alternatives from businesses, reduce the amount of plastic they purchase and dispose of, extend the lifetime of plastic products by reusing them, dispose of plastic waste appropriately by following local recycling guidelines, repair items and appliances where possible, and replace plastic products or packaging with more sustainable alternatives.

In November 2019, the Environmental Protection Bureau (DSPA) introduced the “Restrictions on the Provision of Plastic Bags”. Retail outlets have to charge consumers MOP1 for each plastic carrier bag and those providing plastic carrier bags free-of-charge to customers will be fined MOP1,000 for each free bag they give out. The local government now prohibits the import and trading of disposable polystyrene takeaway boxes, bowls, cups and dishes from 1 January 2021 as well. The Consumer Council is also working with DSPA to promote the “Recognition Plan of Eco-Supermarkets” to encourage waste reduction and recycling among the industry as well as sustainable consumption habits of consumers.

China’s annual theme “Safeguarding safety of products to enable smooth consumption”

China Consumers Association (CCA) announces its annual theme for World Consumer Rights Day 2021 as “Safeguarding safety of products to enable smooth consumption”, proposing safety as the fundamentals of smooth consumption. The CCA requires consumer organizations nationwide to protect the legal rights and safety of consumers; due to the widespread and rapid development of new consumption patterns, consumers’ needs are easily satisfied, but market order and the consumption system will be destroyed if patterns are developed disorderly. To safeguard safety and smoothness of consumption, the CCA is committed to promote high quality development of consumers on a safe track, providing power for a high-level economic circulation in order to achieve both smooth domestic and international economic cycles.

The Macao Consumer Council co-operates with various consumer protection organizations in the Mainland to safeguard consumer safety, co-testing of products and close collaboration with consumer organizations within the Greater Bay Area encourage consumer confidence and encourage orderly integrated development in the Area.

Latest retail prices of disinfectants and cleaning products announced Price comparison available on “Platform”

Consumer Council — Tue, 09 Mar 2021 00:00:00 GMT

Latest retail prices of disinfectants and cleaning products announced Price comparison available on “Platform”

The Consumer Council collected price information of 20 disinfection products and 15 personal care products on 9 March from 25 drugstores and supermarkets. The price data of the said products are now available on the Council’s “Macao Price Information Platform” app. Survey result reviews price differences in various retail locations, consumers are suggested to use different functions on the platform to make better consumption choice.The latest price survey report are available on:The Council’s website (www.consumer.gov.mo);The “Macao Price Information Platform” app.The Council will continue its survey work and release price data to enhance price transparency for consumers’ comparison.For inquiry, please call the Council’s hotline: 8988 9315.

Link of “Macao Price Information Platform”

Macao and Shenzhen co-tested chopping board

Consumer Council — Mon, 08 Mar 2021 00:00:00 GMT

Macao and Shenzhen co-tested chopping board

Chopping board is an essential household item, the Macao and Shenzhen Consumer Council conducted a test on chopping board together and test results of the tested 15 samples are satisfactory.

Joint testing to enhance consumer safety and confidence

In order to match with the trend of interactive consumption among residents in the Greater Bay Area as well as popularization of online shopping, the Macao Consumer Council continues to carry out joint testing with consumer organizations in the Greater Bay Area to enhance protection of consumer safety and consumer confidence.

The two Consumer Councils collected 15 samples of chopping boards made with bamboo, wood, and plastic to carry out the testing on various aspects.

As there is no mandatory standard for quality of chopping boards in the Mainland, the current test quoted relevant standards in China, European Union and other places to test chopping boards made with three different kinds of materials simultaneously or separately for their contents of preservatives, migration of formaldehyde and heavy metals, etc. All samples tested pass the relevant safety standards; certain testing criteria such as odor and fading only apply to the testing of plastic chopping boards and results of the tested 8 samples are satisfactory.

Replace chopping board after two years

The hygienic condition of chopping boards after using for a certain period is worth attention, the current test collected some samples which have been used for both less than and more than two years to test their contents of Escherichia coli, total number of bacteria, mold and four other common pathogenic bacteria to make comparisons available for consumers. The report suggests consumers to replace chopping boards every two years.

The said test is now featured in the latest issue no. 330 Consumer Report.

Monitoring on accuracy of fuel meters at petrol stations

The Consumer Council and Municipal Affairs Bureau (IAM) completed the accuracy test of fuel meters at petrol stations for the year 2020 earlier, petrol station operators are requested to enhance monitoring on the facilities to ensure stability and accuracy of fuel meters.

The latest Consumer Report features the first meeting of the Directive Council of the Macao Consumer Mediation and Arbitration Centre, a talk hosted for local organizations regarding the reminders and risks involved in purchasing properties overseas, a “Consumer Alert” about a food outlet not providing change to consumers, and an introduction to consumers’ right to use coins.

For enquiry, please call 8988 9315.

Consumer Council released specific price survey results on infant formula and OTC drugs

Consumer Council — Mon, 08 Mar 2021 00:00:00 GMT

Consumer Council released specific price survey results on infant formula and OTC drugs

The Consumer Council collected price information of 12 infant formula products and 15 kinds of over-the-counter drugs on 8 March. The price data of the said products are now available on the Council’s “Macao Price Information Platform” app. Survey result reviews price differences in various retail locations, consumers are suggested to use different functions on the platform to make better consumption choice.

The latest price survey report are available on:

The Council’s website (www.consumer.gov.mo);

The “Macao Price Information Platform” app.

The Council will continue its survey work and release price data to enhance price transparency for consumers’ comparison.

For inquiry, please call the Council’s hotline: 8988 9315

Link of “Macao Price Information Platform”

“Consumer Online” provides convenient and efficient services to consumers

Consumer Council — Thu, 11 Feb 2021 00:00:00 GMT

“Consumer Online” provides convenient and efficient services to consumers

Consumer Council’s online platform, “Consumer Online”, offers convenient, easy-to-use and efficient service to consumers for lodging complaint, submitting feedback or checking case status.

4-in-1 e-service platform

The “Consumer Online” one-step platform consolidates the four main services of the Council, “Complain”, “Feedback”, “Enquiry”, and “Consumer Council Activities”. Consumers may scan the QR Code of the platform or get access via the website link (https://app.consumer.gov.mo/wapp) to use all the functions. The Council has made an animated tutorial video earlier for consumers to know more about the advantages of using the platform, and detailed guidance on using the various functions is available in the video.

“Consumer Online” offers convenient, easy-to-use and efficient service to consumers, consumers may choose the desired function and look for different kinds of information on consumer protection. Usage of the platform keeps increasing and users mainly make use of the “Complaint” section and the case status enquiry service.

Lodging complaints more quickly

Consumer complaints may be lodged on the “Consumer Online” platform on mobile devices, using the default options with the submission of text or pictures, the Council will then follow up on the case as soon as possible complainants may also check case status on the platform.

Personal data are securely processed on the platform so that the complainant must enter the complaint case number and the registered mobile phone number to check the status of the case.

Diversified service

“Feedback” section is available on “Consumer Online” to welcome all kinds of feedback from consumers, any matter related to consumption may also be raised in the “Enquiry” section and the Council will respond to them promptly. Other information including research and reports conducted by the Council as well as consumer alerts are also available on the platform.

The platform is open to local citizens and tourists, providing Chinese, Portuguese and English versions. For enquiry, please call the Council’s hotline (89889315) or seek for assistance on the “Consumer Online” platform.

Cross-departmental meeting held before Chinese New Year to safeguard consumer rights

Consumer Council — Wed, 10 Feb 2021 00:00:00 GMT

Cross-departmental meeting held before Chinese New Year to safeguard consumer rights

As consumption by citizens and the number of inbound tourists are expected to increase during Lunar New Year, the Consumer Council held a meeting before the festival with Economic and Technological Development Bureau (DSEDT) ), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Municipal Affairs Bureau (IAM), Health Bureau (SS) and Macao Post and Telecommunications Bureau (CTT) to discuss on the protection of consumer rights for local citizens as well as inbound tourists.

To better safeguard consumer rights, the Council organizes patrols with other enforcement departments to promote good business practice among shops. The Council also collaborates with consumer organizations in the Mainland to offer inbound tourists information and suggestion on shopping in Macao.

During Chinese New Year Holiday (11 February from 13:00 to 16 February), the Consumer Council hotline 89889315 will offer 24-hours recording service, complaints or inquiries will be responded and assistance will be given if necessary.

If anyone finds his or her consumer rights being infringed, he or she should file a complaint at the Council or other enforcement departments. The Council’s one-step platform “Consumer Online” is available, consumers may visit “Consumer Online” on mobile devices and lodge complaints using the default options with the submission of text or pictures. Complaints or inquiries may also be submitted via the Consumer Council’s WeChat account.

Latest retail prices of disinfectants and cleaning products announced Price comparison available on “Platform”

Consumer Council — Tue, 09 Feb 2021 00:00:00 GMT

Latest retail prices of disinfectants and cleaning products announced Price comparison available on “Platform”

The Consumer Council collected price information of 20 disinfection products and 15 personal care products on 9 February from 25 drugstores and supermarkets. The price data of the said products are now available on the Council’s “Macao Price Information Platform” app. Survey result reviews price differences in various retail locations, consumers are suggested to use different functions on the platform to make better consumption choice.The latest price survey report are available on:The Council’s website (www.consumer.gov.mo);The “Macao Price Information Platform” app.The Council will continue its survey work and release price data to enhance price transparency for consumers’ comparison.For inquiry, please call the Council’s hotline: 8988 9315.

Link of “Macao Price Information Platform”

Consumer Council released specific price survey results on infant formula and OTC drugs

Consumer Council — Mon, 08 Feb 2021 00:00:00 GMT

Consumer Council released specific price survey results on infant formula and OTC drugs

The Consumer Council collected price information of 12 infant formula products and 15 kinds of over-the-counter drugs on 8 February. The price data of the said products are now available on the Council’s “Macao Price Information Platform” app. Survey result reviews price differences in various retail locations, consumers are suggested to use different functions on the platform to make better consumption choice.

The latest price survey report are available on:

The Council’s website (www.consumer.gov.mo);

The “Macao Price Information Platform” app.

The Council will continue its survey work and release price data to enhance price transparency for consumers’ comparison.

For inquiry, please call the Council’s hotline: 8988 9315

Link of “Macao Price Information Platform”

Test report on face washes for men published in latest Consumer Report

Consumer Council — Fri, 29 Jan 2021 00:00:00 GMT

Test report on face washes for men published in latest Consumer Report

The Macao Consumer Council and Shenzhen Consumer Council collaborated and conducted a test on 15 face washes for men. All products tested passed the safety test, the test report in the latest issue 329 Consumer Report lists out the cleaning and oil-controlling effect of all products to help consumers choose.

Result of all tested samples from both regions satisfactory

The Macao Consumer Council collaborated with Consumer Councils in Shenzhen and conducted a test on 15 kinds of face washes for men, test result shows that the pH value, contents of heavy metal and microorganisms in all samples are satisfactory, no harmful dioxane has been found in any of the tested samples.

For the effectiveness of cleaning and oil-controlling, as well as sensory evaluation, such as lathering, ease of cleaning, dryness after cleaning and mildness, all criteria tested can all be found in the test report to let consumer make comparison.

“Consumer Online” offers simple, user-friendly and efficient e-service

“Consumer Online” is a one-step e-service platform launched by the Consumer Council in which consumers may utilize services on the platform whenever they want. “Consumer Online” is simple to use, user-friendly and efficient, consumers are suggested to lodge their complaint, make inquiry, or check their case status through the platform; other news and coverage on activities organized by the Consumer Council can also be found on the platform.

A detailed step-by-step coverage on “Consumer Online” is now published in issue 329 Consumer Report.

Overview on the operation of Mediation and Arbitration Centre

The “Macao Consumer Arbitration Centre” was renamed “Macao Consumer Mediation and Arbitration Centre”at the end of 2020, the operation of the Centre and its advantages are explained in the current monthly magazine.

A consumer alert on choosing Chinese New Year festive foods, especially on the package, expiry date, and other hygienic and safety issues is available in the magazine as well.

For enquiry, please call 8988 9315.

Prices of 19 kinds of festive foods from 30 retail outlets now available on the Council’s price platform

Consumer Council — Fri, 29 Jan 2021 00:00:00 GMT

Prices of 19 kinds of festive foods from 30 retail outlets now available on the Council’s price platform

In order to respond to market demand on the prices of festive foods before Chinese New Year, the Consumer Council surveyed prices of 19 kinds of festive foods, including sweets, biscuits, noodles, instant bird's nest, essence of chicken energy drinks, and canned abalone, from 30 retail outlets in different areas of Macao on 29 January.

The latest specific price survey on festive foods is now available on the “Macao Price Information Platform” app for consumers’ reference.

Consumers may choose their desired festive foods under the “Specific Product Price” function on the app and check their retail prices at different spots and whether gifts are attached.

The specific product price survey of festive foods can be accessed via:

“Macao Price Information Platform” on the Council’s website (www.consumer.gov.mo);

“Macao Price Information Platform” app;

Retailers are called on to ensure that products are imported legally from suppliers with operating license, and pay attention to the quality and trademarks of the products in order to avoid affecting consumers’ health and rights.

Consumers are reminded to shop at reputable shops and check whether the trademark, package and information on the label are complete, and keep the receipt after shopping.

Consumers may make enquiry using “Consumer Online” or call the Council at 89889315.

Specific price survey on festive foods

“Consumer Online” one-step platform provides convenient and efficient services to consumers

Consumer Council — Sun, 17 Jan 2021 00:00:00 GMT

“Consumer Online” one-step platform provides convenient and efficient services to consumers

The “Consumer Online” one-step platform consolidates the four main services of the Council, “Complain”, “Feedback”, “Enquiry”, and “Consumer Council Activities”, and offers consumers better, convenient and efficient services.

Consumers may scan the QR Code of the platform or get access via the website link (https://app.consumer.gov.mo/wapp/cconline?lang=en) to use all the functions

Simple complain and enquiry processConsumers may visit “Consumer Online” on mobile devices, complaints can be lodged using the default options with the submission of text or pictures, the Council will then follow up on the case as soon as possible and provide assistance. Complainants may also check case status on the platform, thus enhancing the transparency of the work of the Council.Consumers may also send enquiries or submit feedback or suggestions to the Council via the “Consumer Online” platform.

The platform is rich in contents, providing test reports of products or services conducted by the Council, consumer alerts, and other activities coverage to make it easy for consumers to check.

The platform is open to local citizens and tourists, providing Chinese, Portuguese and English versions. The Council will continue to improve its electronic services and provide better service to consumers.

Animated tutorial video now available

The number of users of the platform is increasing after its launch over two months ago, the Council has made an animated tutorial video for consumers to know more about the advantages of using the platform, and detailed guidance on using the various functions is available in the video.

For enquiry, consumers may call the Council’s hotline 89889315, e-mail the Council at info@consumer.gov.mo, or simply enquire via the “Consumer Online” platform.

Consumer Council released specific price survey results on 40 disinfection products

Consumer Council — Tue, 12 Jan 2021 00:00:00 GMT

Consumer Council released specific price survey results on 40 disinfection products

The Consumer Council collected price information of 20 disinfection products and 20 personal care products on 12 January from 30 drugstores and supermarkets. The price data of the said products are now available on the Council’s “Macao Price Information Platform” app. Survey result reviews price differences in various retail locations, consumers are suggested to use different functions on the platform to make better consumption choice.

The latest price survey report are available on:The Council’s website (www.consumer.gov.mo);The “Macao Price Information Platform” app.The Council will continue its survey work and release price data to enhance price transparency for consumers’ comparison.For inquiry, please call the Council’s hotline: 8988 9315.

“Specific price survey on cleaning products and disinfectants”

“Specific price survey on personal care products products”

Consumer Council released specific price survey results on infant formula and OTC drugs

Consumer Council — Mon, 11 Jan 2021 00:00:00 GMT

Consumer Council released specific price survey results on infant formula and OTC drugs

The Consumer Council collected price information of 12 infant formula products and 15 kinds of over-the-counter drugs on 11 January. The price data of the said products are now available on the Council’s “Macao Price Information Platform” app. Survey result reviews price differences in various retail locations, consumers are suggested to use different functions on the platform to make better consumption choice.

The latest price survey report are available on:

The Council’s website (www.consumer.gov.mo);

The “Macao Price Information Platform” app.

The Council will continue its survey work and release price data to enhance price transparency for consumers’ comparison.

For inquiry, please call the Council’s hotline: 8988 9315

“Specific price survey on infant formula”

“Specific price survey on OTC drugs”

Consumer Council held award ceremony for 4-panel Comic Drawing Competition

Consumer Council — Mon, 04 Jan 2021 00:00:00 GMT

Consumer Council held award ceremony for 4-panel Comic Drawing Competition

The award ceremony for 4-panel Comic Drawing Competition was held earlier by the Consumer Council to award 16 entrants, including 21 students getting awarded for Champion, first runner-up, second runner-up, and merit prizes in both junior and senior secondary groups.

The competition was open to solo participants and groups, the 16 awarded pieces has been upload to the Council’s website (www.consumer.gov.mo) and available on the WeChat account of Zhongshan City Consumer Council. All of the 70 awarded pieces from Macao and Zhongshan City of the contest are now exhibited on the cross-border and online exhibition platform.

The Council indicates that the current collaboration with Zhongshan Consumer Council enables exchange between teenagers in both regions, the Council will continue to hold various kinds of educational activities with consumer organizations in the Greater Bay Area to promote awareness of teenagers and sustainable development in consumer rights.

The Council would like to thank representatives from The Chinese Educators Association, Union of Catholic Schools of Macau, Macau Artist Society, and Association of Promoting Macau Comics and Animation Cultural Exchange for officiating in the current contest to choose the awarded pieces from almost 250 entrants.

For enquiry, please call 8988 9315.

Regulations of Macao Consumer Mediation and Arbitration Centre No restriction on dispute amount, arbitration open to liberal professionals

Consumer Council — Mon, 14 Dec 2020 00:00:00 GMT

Regulations of Macao Consumer Mediation and Arbitration CentreNo restriction on dispute amount, arbitration open to liberal professionals

According to Dispatch of the Chief Executive No.228/2020 published in the Official Gazette of the Macao Special Administrative Region today (14), the “Macao Consumer Arbitration Centre” is renamed “Macao Consumer Mediation and Arbitration Centre” (hereinafter referred to as “Centre”), and the Regulations of Macao Consumer Mediation and Arbitration Centre (hereinafter referred to as “Regulations”) is published as an annex. The Regulations regulates and defines the nature, authority, composition, jurisdiction and operation of the Centre.

The Regulations stipulates that the Centre is composed of three institutions, the Board of Directors, the Executive Committee and the Secretariat, it also defines the requirements of mediators and arbitrators as well as the principle for their composition.

Scope of arbitration broaden after Regulations comes into effect

The Regulations regulates the jurisdiction of the Centre to facilitate the settlement of dispute arising from the setup of a consumer contract in the territory of Macao SAR, in other words, the scope of mediation and arbitration only apply to consumer disputes that relate to civil nature. After the Regulations come into force, the protection of consumers by the Centre is extended:

There is no limit to the involved amount of the consumer dispute accepted by the Centre;

Consumer disputes arising between consumers and liberal professionals are included in the scope of mediation and arbitration of the Centre.

Mediation first, then arbitration, or either one

In accordance with the Regulations, both parties can choose either mediation or arbitration, or both mediation and arbitration to resolve their dispute after negotiation, the dispute will be resolved through the “mediation first, then arbitration” process when the latter option is chosen, the arbitration award has the same legal weight and effect of a judiciary court order.

Responsibility of “Adherents”

According to the voluntary principle of both parties in the Regulations, a written agreement must be set up by the consumer and the business before the dispute can be resolved through mediation or arbitration. If the business involved is an “Adherent” which has submitted its “Declaration of general admission” to the Centre, the business must accept the arbitration raised by the consumer regarding consumer dispute in which the claim involved does not exceed 100,000 patacas.

Cross-border arbitration service to carry on

For the convenience of tourists, the Regulations allows the use of video conferencing to carry out mediation or arbitration for tourists in accordance with the law of Macao SAR when consumer disputes arise in the territory of Macao.

The Regulations of Macao Consumer Mediation and Arbitration Centre will come into effect on the day after promulgation of the Dispatch of Chief Executive.

Consumer Council released price information of disinfection products, infant formula and OTC drugs

Consumer Council — Mon, 14 Dec 2020 00:00:00 GMT

Consumer Council released price information of disinfection products, infant formula and OTC drugs

The Consumer Council continues to patrol to enhance transparency of product price and for consumers’ reference to make price comparison.

The Council surveys retail prices of 25 disinfection products, 10 infant formula products and 11 over-the-counter drugs at supermarkets and drugstores today, price differences are observed for different products at various retail spots.

Consumers may check the latest reports via the following channels and use the different functions on the “Platform” to make comparison:

Consumer Council’s website (www.consumer.gov.mo);

“Macao Price Information Platform” app.

For inquiry, please call 8988 9315.

Website link of “Specific product price- disinfection products”

Website link of “Specific product price - infant formula”

Website link of “Specific product price - over-the-counter drugs”

Latest Consumer Report featuring test report on 10 routers from Macao & Shenzhen

Consumer Council — Fri, 04 Dec 2020 00:00:00 GMT

Latest Consumer Report featuring test report on 10 routers from Macao & Shenzhen

The latest issue no.327 Consumer Report published by the Consumer Council covers a test report on the routers available in Macao and Shenzhen, and a feature on the development and achievement of cross-border cooperation between the Council and consumer organizations in the Mainland, together with a case sample of a local citizen getting refund in a short period of time from his dispute with an e-commerce business in the Mainland.

Practical data for consumers to choose wisely

The test report on routers from Macao and Shenzhen includes 10 router samples collected from e-commerce platforms in Shenzhen and retail shops in Macao. The test, which includes the testing of function, safety of information, safety of electrical appliance and electromagnetic compatibility, is conducted according to the national standard and professional specifications based on the previous comments provided by consumers, and all samples are reviewed and compared based on the test result.

All samples tested vary in function and information safety, the tested throughput of a certain sample differs for about 70 to 80 percent from the claimed value of wireless transmission speed of the manufacturer; for information safety, significant differences are shown in the testing of “password authentication” input.

For evaluation of heat during operation of electrical appliance, all samples pass the safety requirement of the national standard, however, 1 sample collected from Shenzhen fails the test of electromagnetic compatibility where radiation disturbance of router is reflected.

Prices are irrelevant to test scores

The test report consolidates performances of the 10 routers in all four aspects, two samples with “5 star” scores are sold at almost $1600 and $200 respectively, showing that retail prices are irrelevant to the quality of products.

Product comparison report enables consumers to grasp the actual performance of different kinds of products, consumers are suggested to refer to the product comparison report to make smarter choice when making consumption.

The testing report on 10 routers and a guide to making purchase are included in the latest Consumer Report, a video clip of the testing highlights is also accessible by scanning the QR code available in the magazine.

Cross-border cooperation to enhance quality and efficiency

Last year, the Consumer Council joined the national e-commerce online direct platform set up by China Consumers Association (CCA), Macao consumers are able to file complaints directly with the 25 e-commerce traders on the platform when consumer dispute arises.

The current issue no. 327 Consumer Report features a case in which a consumer dispute arose between a local consumer and an e-commerce trader on the platform, and the consumer had his dispute resolved within one week. A feature on how the Council strengthens cross-border cooperation with consumer organizations in China in recent years is included, highlighting its achievements and experiences in enhancing work efficiency.

The “Consumer Alert” section in the latest Consumer Report includes a reminder to consumers of how they are legally protected when purchasing defective goods.

For enquiry, please call 8988 9315.

Consumer Council launched “Consumer Online” One-step platform for complaint and enquiry

Consumer Council — Fri, 20 Nov 2020 00:00:00 GMT

Consumer Council launched “Consumer Online”One-step platform for complaint and enquiry

To support the development of E-government, the Consumer Council launched a one-step consolidated service platform called “Consumer Online” today (20th). A variety of services of the Council are available on the platform for the provision of quality and efficient services to consumers.

“Consumer Online” is efficient and easy to use, consumers may scan the QR Code of the platform or get access via the website link (https://app.consumer.gov.mo/wapp) to use all the functions, including “Consumer Complaint”, “Feedback”, “Enquiry” or check the news of the Council.

Simple complain and enquiry process

Consumers may visit “Consumer Online” on mobile devices, complaints can be lodged using the default options with the submission of text or pictures, the Council will then follow up on the case as soon as possible, complainants may also check case status on the platform, thus enhancing the transparency of the work of the Council.

Feedback welcome to improve consumer protection work

Consumers’ comments help to enhance quality of the Council’s work, a “Feedback” section is available on “Consumer Online” to welcome all kinds of feedback from consumers. “Enquiry” enables consumers to enquire about any matters related to consumption and the Council will response to them promptly. Other information including research and reports conducted by the Council as well as consumer alerts are also available on the platform.

The platform also offers an online channel to the public to book educational talks to be held by the Council, consumers may check the related details on the platform and other promotional activities.

The platform is open to local citizens and tourists, providing Chinese, Portuguese and English versions. To ensure confidentiality of case details submitted to the platform, users are required to enter the case number and the registered mobile phone number in order to check case status.

The Council will continue to improve its electronic services and provide better service to consumers.

The Council’s hotline 89889315 is still in use, online complaint can also be lodged on the Council’s website (www.consumer.gov.mo).

Consumer Council released price information of disinfection products, infant formula and OTC drugs

Consumer Council — Mon, 16 Nov 2020 00:00:00 GMT

Consumer Council released price information of disinfection products, infant formula and OTC drugs

The Consumer Council continues to patrol to enhance transparency of product price and for consumers’ reference to make price comparison.

Consumers may check the latest reports via the following channels and use the different functions on the “Platform” to make comparison:

Consumer Council’s website (www.consumer.gov.mo);

“Macao Price Information Platform” app.

For inquiry, please call 8988 9315.

Website link of “Specific product price- disinfection products”

Website link of “Specific product price - infant formula”

Website link of “Specific product price - over-the-counter drugs”

Consumer Report no. 326 now published

Consumer Council — Wed, 04 Nov 2020 00:00:00 GMT

Consumer Report no. 326 now published

A survey conducted by the Consumer Council reviews that over 60 percent of consumers spend around 2 to 8 hours online each day at home with 2 to 4 family members logging on the internet at the same time, a smooth and stable router is therefore closely connected to consumers’ online activity.

The Council surveyed consumers’ comments on choosing routers through social media platforms, survey result shows that specification comes first when consumers choose their routers, brand and price of routers follow, meanwhile, consumers are worried about radiation emits from routers, safety of information and personal data as well as safety issue of the products.

A consolidated feature on comparing routers is available in issue no.326 Consumer Report.

Analyzing nutrients on food label

Nutrients are labelled differently on pre-packed food products, some are calculated based on each 100g or per portion, there are also doubts on the difference of sodium and salt. A feature on the labelling and calculation of nutrients on food labels are included in the current issue for consumers’ reference to eat healthier and smarter.

“Certified Shop” 20th anniversary

The Consumer Council launched the “Certified Shop” mechanism in 2001 and ensure the quality of “Certified Shops” by monitoring and setting up evaluating mechanism for these shops. To ensure better protection on consumers and quality service, the Council continues to improve the “Certified Shop” mechanism, a detailed coverage on the history and developments of “Certified Shop” is now available in no. 326 Consumer Report.

Consumer alert to enhance consumers’ ability to safeguard their rights

Consumers may not be unfamiliar with the term “cooling-off period”, a feature on the legal definition of “cooling-off period” is included in this issue. Further, coverage on the work and activities of the Council in the third quarter is also available.

For enquiry, please call 8988 9315.

Consumer Council reviews nutrition facts label of biscuits

Consumer Council — Fri, 18 Sep 2020 00:00:00 GMT

Consumer Council reviews nutrition facts label of biscuits

The latest issue no. 324 Consumer Report features a comparison report on the nutrition facts label of biscuits, the report concludes that most samples contain high contents of fat, sugar and sodium, consumers are reminded to adopt the “3 Low 1 High” balanced diet.

The current report compares a total of 84 samples of 8 kinds of biscuits to check their contents of calories and total fat, etc..

Label information to help choose healthier food products

“Low sugar, low fat, low sodium and high fiber” is the most popular diet now, the current comparison repost shows that most samples do not meet the “3 Low 1 High” requirement, the samples are also found to contain high contents of fat, sugar or sodium or even more than one ingredients. Samples of wafer, cookie and saltine cracker are found to contain lots of fat; though dietary fibre are found in oats biscuits, many of those samples belong to the “3 High” group; cartoon/animal biscuits that are children’s favourties usually contain high level of sugar, parents are reminded to avoid overeating by children and consumers should not replace meals with biscuits.

According to the label information, about 20 percent of the samples contain trans fat which increase the risk of getting cardiovascular disease. Food label is crucial to consumers when choosing food products, the Consumer Council will continue to carry out survey and comparison report and disclose such information to consumers. Consumers are recommended to pay attention to the ingredients and contents of pre-packaged food items.

Calculate intake based on WHO recommendation

In order to let consumers understand information about nutrition intake and adopt the “3 Low 1 High” healthy diet, the mentioned report quotes the recommended daily intake of nutrients by the WHO for consumers’ reference.

Retail industry urged to continue epidemic prevention work

Due to the gradual increase in the number of mainland citizens traveling to Macao, the Consumer Council and the relevant departments started distributing leaflets of guidelines of epidemic prevention work in July and call on the retail industry to maintain their work and serve customer with honesty and integrity to boost their confidence in shopping.

Professionalism and passion lead to “Class A Certified Shop”

An interview on one of the “Class A Certified Shop” of 2019, a shop specializing in hearing aids for over 20 years, can also be found in the current issue.

For enquiry, please call 8988 9315.

Consumer Council released price information of disinfection products, infant formula and OTC drugs

Consumer Council — Mon, 14 Sep 2020 00:00:00 GMT

Consumer Council released price information of disinfection products, infant formula and OTC drugs

The Consumer Council continues to patrol to enhance transparency of product price and for consumers’ reference to make price comparison.

Consumers may check the latest reports via the following channels and use the different functions on the “Platform” to make comparison:

Consumer Council’s website (www.consumer.gov.mo);

“Macao Price Information Platform” app.

For inquiry, please call 8988 9315.

Website link of “Specific product price- disinfection products”

Website link of “Specific product price - infant formula”

Website link of “Specific product price - over-the-counter drugs”

Consumer Council reminds secondary students about closing date of 4-Panel Comic Drawing Competition

Consumer Council — Tue, 01 Sep 2020 00:00:00 GMT

Consumer Council reminds secondary students about closing date of 4-Panel Comic Drawing Competition

The 4-Panel Comic Drawing Competition held by the Consumer Council for secondary students will close on 25 September, the Council encourages all local secondary students to enter the competition to show their talents and explore their knowledge on consumer rights.

Entries painted by hand or on computer are both accepted to the competition. The competition is divided into junior and senior groups, a champion, first runner-up, second runner-up and 5 merit prizes will be awarded in each category with prices of a trophy and cash vouchers worth $3,000, $2,000, $1,500 and $500 respectively. Awarded pieces will also be exhibited in the exhibition arranged by the Macao Consumer Council and Zhongshan Consumer Council.

A similar activity was held in 2018 by the Consumer Council and consumer organizations from the Greater Bay Area and pieces by local secondary students were exhibited in Macao, Zhuhai City and Zhongshan City. The current collaboration also offers an exchange opportunity to teenagers in Macao and the Greater Bay Area.

The Council will continue to hold various kinds of educational activity to promote the awareness of teenagers in consumer rights.

Details and entry form of the said competition can be found on the Council’s website (www.consumer.gov.mo).

For inquiry, please call 8988 9315.

Consumer Council released price information of disinfection products, infant formula and OTC drugs

Consumer Council — Mon, 10 Aug 2020 00:00:00 GMT

Consumer Council released price information of disinfection products, infant formula and OTC drugs

The Consumer Council continues to patrol to enhance transparency of product price and for consumers’ reference to make price comparison.

Consumers may check the latest reports via the following channels and use the different functions on the “Platform” to make comparison:

Consumer Council’s website (www.consumer.gov.mo);

“Macao Price Information Platform” app.

For inquiry, please call 8988 9315.

Website link of “Specific product price- disinfection products”

“Specific product price - infant formula”

“Specific product price - over-the-counter drugs”

Bottled water quality report featured in Consumer Report 323

Consumer Council — Wed, 29 Jul 2020 00:00:00 GMT

Bottled water quality report featured in Consumer Report 323

The newly published issue no. 323 Consumer Report features two reports on the quality of bottled water, and nutrition facts label of chips and crisps. Consumers may check the reports on the Consumer Council’s website (www.consumer.gov.mo) or WeChat account.

Attention on bottled water quality

The Consumer Council and the Department of Food Safety of The Municipal Affairs Bureau (IAM) co-tested the quality of 30 different bottled water, including mineral water, distilled water and soda water. One sample of soda water is found to contain a level of 0.0462 mg/L of bromate, exceeding Macao’s GL 001 DSA 2018 “General Hygiene and Quality Guidelines on Bottled Drinking Water.

Bromate is classified by the International Agency for Research on Cancer (IARC) as Group 2B carcinogen, which means it can cause cancer in human. The Department of Food Safety of IAM has already adopted measures to safeguard consumers’ health, including requesting the vendor to stop sale of the product, the issue of food alert and follow-up on the circulation of the product on the market. The quality of other samples of bottled water are all satisfactory.

Review on nutrition facts label of chips and crisps

The Council collected 19 samples of chips and 11 samples of crisps from the market to check their nutrition facts label, reviewing their contents of calorie, protein, total fat, saturated fat, trans fat, sodium and sugar. Consumers will be able to use the consolidated data to calculate how much they should eat in order to avoid over intake of different kinds of fats.

Details of the above reports are now available in the latest issue of Consumer Report, consumer alert on the related food and beverage items are also included.

Risk of prepayment consumption

A consumer alert on prepayment consumption is featured in the current issue, consumers are reminded to pay attention to the involved risk and other matters.

An interview on one of the “Class A Certified Shop” of 2019, and information and details of the Council’s 4-Panel Comic Drawing Competition can also be found in the current issue.

For enquiry, please call 8988 9315.

Consumer Council released specific price survey results on milk powder and OTC drugs

Consumer Council — Mon, 13 Jul 2020 00:00:00 GMT

Consumer Council released specific price survey results on milk powder and OTC drugs

The Consumer Council conducted its specific price survey on milk powder and OTC drugs on 13 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. The mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s “Macao Price Information Platform” app.

For inquiry, please call the Council’s hotline: 8988 9315.

Website link of “Specific price survey on milk powder”

Website link of “Specific price survey on OTC drugs”

Newly published Consumer Report no. 322 includes report on baby wet wipes

Consumer Council — Tue, 30 Jun 2020 00:00:00 GMT

Newly published Consumer Report no. 322 includes report on baby wet wipes

The Consumer Council published the latest Consumer Report, featuring a comparison report on baby wet wipes, a coverage on the price survey work on disinfection products, and a Consumer Alert regarding online shopping. Consumers may access the magazine online on the Council’s official website and WeChat official account.

31 baby wipes samples passed the test

Collaboration between the Macao Consumer Council and the Zhuhai Consumer Council has been strengthened in recent years, test reports have been jointly published for consumers to get more information from the market to make better consumption choice. The two Councils fully utilizes the advantages of resource sharing and mutual benefits in cross-border collaboration.

The Macao Consumer Council and Zhuhai Consumer Council tested the hygienic condition and quality of 31 samples of baby wet wipes earlier; samples included 10 wet wipes from Macao, all imported from different Asian regions according to the product labels, others were products from different provinces and cities in China. All samples were tested for the following: six kinds of microorganisms, three kinds of preservatives, pH value, liquid content, and whether the samples contain fluorescent whitening agent.

All samples tested passed the test requirements, certain samples were found to contain allergenic preservatives within the permissible range, consumers are advised to check the report to compare quality of the products and choose according to personal needs.

Strengthened survey work on disinfection products

Consumers’ awareness in personal hygiene has been raised under the current pandemic, the Consumer Council strengthened their work on surveying disinfection products for consumers’ comparison. A feature on the survey work is available in the latest Consumer Report, including interview with two local manufacturers of disinfection products.

Consumer Alert: online shopping risk

Online shopping offers the advantages of convenience and variety of choice, consumers should pay attention to the reliability of online shops and the risks involved tend to be higher when transaction is made on social platforms. The latest Consumer Report includes a Consumer Alert to remind consumers the risks involved in online shopping.

For enquiry, please call 8988 9315.

Consumer Council organizes 4-Panel Comic Drawing Competition to raise secondary students’ awareness in consumer rights

Consumer Council — Mon, 22 Jun 2020 00:00:00 GMT

Consumer Council organizes 4-Panel Comic Drawing Competition to raise secondary students’ awareness in consumer rights

To raise the awareness of teenagers in consumer rights and related issues, the Consumer Council is organizing a 4-panel comic drawing competition and invites all local secondary students to enter the competition before the closing date on 25 September.

Using 4-panel comic drawing competition to promote consumer education in schools helps encourage local secondary students to explore different topics related to consumer rights, including the rights and responsibilities of consumers, sustainable consumption, attitude and techniques of sensible consumption, as well as how to apply the information and services of the Council to daily lives and be a smart and responsible consumer. The Council indicates that educational pieces had been received in the 2018 Competition and had been used as promotional materials. The Council believes in the infinite creativity of teenagers and hopes to receive quality pieces in this Competition, it also enables the Council to know about teenagers’ knowledge and requests regarding consumer rights through the contents of their art pieces.

Awarded pieces will be exhibited in the exhibition arranged by the Macao Consumer Council and Zhongshan Consumer Council to encourage interaction between teenagers in the two places.

The 4-panel comic drawing competition is open to all secondary students in Macao, entries painted by hand or on computer are both accepted. The Competition is divided into junior and senior groups, a champion, first runner-up, second runner-up and 5 merit prizes will be awarded in each category with prices of a trophy and cash vouchers worth $3,000, $2,000, $1,500 and $500 respectively.

Details and entry form can be found on the Council’s website (www.consumer.gov.mo).

For enquiry, please call 8988 9315.

Consumer Council released specific price survey results on tissue papers and milk powder

Consumer Council — Fri, 12 Jun 2020 00:00:00 GMT

Consumer Council released specific price survey results on tissue papers and milk powder

The Consumer Council conducted its specific price survey on tissue papers and milk powder on 12 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. The mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s “Macao Price Information Platform” app.

For inquiry, please call the Council’s hotline: 8988 9315.

Website link of “Specific price survey on tissue papers”

Website link of “Specific price survey on milk powder”

Surveys reveal price stability at supermarkets Enhanced price transparency to safeguard consumer rights

Consumer Council — Tue, 02 Jun 2020 00:00:00 GMT

Surveys reveal price stability at supermarketsEnhanced price transparency to safeguard consumer rights

In order to enhance price transparency and safeguard consumer rights, the Consumer Council continues to survey and publish prices of supermarket products for consumers to make price comparisons. To sum up the supermarket price survey results of the last two months, a slight increase of 0.89 percent was recorded in May in the average prices of six categories of products, including rice, cereal, cooking oil, canned food and spread, beverage, and household cleaning product, revealing price stability at supermarkets.

Among the said six categories, a significant increase of 2.36 percent was recorded in beverage items when comparing survey results from April and May, average prices of rice and cooking oil also recorded an increase of about 1 percent.

Increase in average prices of beverage and cooking oil were caused by special promotion on certain brands in April and prices were adjusted to normal in May. Price increase in rice was affected by rumours of decreased Thai rice production and exchange rates, the relevant rice prices had been slightly adjusted in recent months.

Decrease in average prices of canned food and spread

Prices of certain canned food products from the Mainland, such as spam meat and spiced pork cubes, had increased since late 2019 due to the African swine fever and tight supply of fresh pork but seem to have become stable since March this year. Result of the May survey even shows a price drop of almost 1 percent in the average prices of canned food and spread.

Use Macao Price Platform for price comparisons

Supermarket shopping is essential to consumers, the Consumer Council continues to improve its work on supermarket price survey, strengthened patrol and timely monitoring on market price changes enable the Council to carry out measures to safeguard consumer rights.

Price data collected by the Council are published via its “Macao Price Platform” (both website and mobile phone app), consumers are able to check all kinds of prices, price differences, and make price comparisons.

Lança-se a revista “O Consumidor” n.º 321 Tábuas de corte de diferentes materiais exigem diferentes formas de manutenção

Consumer Council — Thu, 28 May 2020 00:00:00 GMT

Lança-se a revista “O Consumidor” n.º 321Tábuas de corte de diferentes materiais exigem diferentes formas de manutenção

O Conselho de Consumidores (CC) levou a cabo um inquérito sobre os hábitos dos consumidores no uso e higienização das tábuas de corte de diferentes materiais. Segundo o resultado do inquérito, as tábuas de madeira, plástico e bambu são, por ordem decrescente, as mais escolhidas pelos consumidores. A revista “O Consumidor” n.º 321, recentemente lançada, apresentou as vantagens e desvantagens desses três tipos de tábua de corte.

No presente inquérito foram recolhidas informações como a faixa de preço da tábua de corte que os consumidores compram e os seus hábitos de uso. Além disso, o CC visitou o Centro de Formação de Culinária e Serviços de Restauração da Federação das Associações dos Operários de Macau, com vista a conhecer as melhores maneiras de utilização e manutenção das tábuas de corte. Na entrevista, os responsáveis do Centro de Formação assinalaram que, à medida que os estabelecimentos de restauração têm vindo a ser mais conscientes pela importância da higiene e segurança alimentar, o Centro de Formação utilizam tábuas de distintas cores (de cor vermelha, verde e branca) para preparar separadamente alimentos diferentes. Mais detalhes sobre esta entrevista podem ser encontrados na nova edição da revista “O Consumidor”.

Esta edição da revista “O Consumidor” apresentou ainda os procedimentos de tratamento de reclamações de consumo no CC, bem como as acções de formação realizadas para as Lojas Certificadas. As lojas participantes reconheceram os efeitos das ditas actividades expressando vontade em frequentar a formação que o CC organiza exclusivamente para as Lojas Certificadas com vista a ajudá-las a melhorar a sua qualidade. Na secção “Conhecer as Lojas Certificadas”, foi publicada a entrevista duma das Lojas Certificadas de Classe A de 2019, que partilhou as suas expriências de êxito na exploração de actividades e na conquista do prémio de Classe A através do aperfeiçomento contínuo da qualidade dos serviços.

A revista “O Consumidor” n.º 321 publicou também a análise do caso tratado pelo Centro de Arbitragem de Conflitos de Consumo, bem como as actividades recentes do CC.

Os cidadãos interessados agora podem visualisar a revista “O Consumidor” n.º 321 na página electrónica do CC (www.consumer.gov.mo) e na sua conta de WeChat, bem como obter a revista em suporte de papel na sede do CC, sita no Edifício Clementina Ho, Av. Horta e Costa n.º 26, no posto de atendimento ao público do CC situado na Rua Nova da Areia Preta, Centro de Serviços da RAEM, 1.º andar, Zona M, no Centro de Informações ao Público situado na Rua do Campo, Vicky Plaza, nas bibliotecas que funcionam sob a tutela do Instituto Cultural, na Sala de Leitura da Associação Comercial de Macau ("Biblioteca Octogonal") e na Plaza Cultural Macau.

Linha aberta do CC: 8988 9315.

Consumer Council hotline available during Chinese New Year Holidays

Consumer Council — Thu, 23 Jan 2020 00:00:00 GMT

Consumer Council hotline available during Chinese New Year Holidays

As consumption by citizens and the number of inbound tourists are expected to increase during Lunar New Year, the Consumer Council held a meeting before the festival with Economic Services Bureau (DSE), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Municipal Affairs Bureau (IAM), Health Bureau (SS) and Macao Post and Telecommunications Bureau (CTT) to discuss on the protection of consumer rights for local citizens as well as inbound tourists.

To better safeguard consumer rights, the Council organized patrols with other enforcing departments to promote good business practice among shops, the Council also reminds the food and beverage industry to abide by the regulation of Decree-Law no. 16/96/M to inform the licensing department regarding special charges during holidays and are asked to display clear price lists to consumers during holidays to safeguard consumer rights.

The Consumer Council will provide special hotline service from 1PM to 6 PM on 24 January, and 9AM to 6PM on 25 to 29 January (normal working hours on 30 January). The Consumer Council will assign its staff to take calls regarding complaints or inquiry. Consumer Council hotline: 8988 9315.

If anyone finds his or her consumer rights being infringed, he or she should file a complaint at the Council or other enforcing departments and provide all necessary detailed information. Online complaint service is available on the Council’s website (www.consumer.gov.mo) and the Council’s WeChat account for consumers’ convenience.

Consumer Council released latest supermarket price survey report of the current month

Consumer Council — Thu, 23 Jan 2020 00:00:00 GMT

Consumer Council released latest supermarket price survey report of the current month

The Consumer Council released the second “Supermarket price survey report” of Taipa and Coloane in January. Surveyed data included prices, price differences and promotional offers of over 200 products from 7 supermarkets in the Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

For the implementation of Section 2b), Article 10 of Law no. 4/95/M of 12 June, the Consumer Council conducts relevant survey work to collect data or report to know about the pricing of goods or services offered to the public.

The hard copy of “Supermarket Price Survey Report” is also available free of charge at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of Supermarket Price Survey Report( Taipa and Coloane /23 January)

Consumer Council released latest supermarket price survey report of the current month

Consumer Council — Wed, 22 Jan 2020 00:00:00 GMT

Consumer Council released latest supermarket price survey report of the current month

The Consumer Council released the second“Supermarket price survey report” of Santo António Parish in January. Surveyed data included prices, price differences and promotional offers of over 200 products from 10 supermarkets in the Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The hard copy of “Supermarket Price Survey Report” is also available free of charge at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey Report (Santo António /22 January)

Consumer Council pays close attention to face mask supply Residents suggested to purchase sensibly for personal use

Consumer Council — Tue, 21 Jan 2020 00:00:00 GMT

Consumer Council pays close attention to face mask supplyResidents suggested to purchase sensibly for personal use

The Consumer Council indicates that with the support from departments in the Mainland, relevant departments in the SAR Government are working on the stability of face mask supply in Macao. The current supply of face mask on the market is adequate and residents should not be worried.

Consumers are advised to make consumption sensibly, purchase appropriate quantity of personal hygiene products, and not to overstock with the relevant products to avoid imbalanced demand and supply.

Businesses are urged to exercise their corporate social responsibility to stabilize the supply and price of all kinds of antiseptic products and face the current epidemic with the SAR Government.

The Council will keep in touch with wholesalers of products such as face mask and monitor the supply and price on the market, aiming to safeguard consumer rights by stabilizing the quantity and price of these products.

Consumers are reminded not to trust any unconfirmed news, pay attention to the news published by the inter-departmental working group set up specifically for this current risk of public health, and observe personal hygiene according to the suggestions of health departments.

The Council will pay close attention to any variation of the Wuhan virus and work with the inter-departmental epidemic prevention group to maintain order of all kinds of personal hygiene products on the market.

Consumer Council released latest supermarket price survey report of the current month

Consumer Council — Mon, 20 Jan 2020 00:00:00 GMT

Consumer Council released latest supermarket price survey report of the current month

The Consumer Council released the second“Supermarket price survey report” of São Lázaro, São Lourenço and Sé Parishes in January. Surveyed data included prices, price differences and promotional offers of over 200 products from 13 supermarkets in those Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The hard copy of “Supermarket Price Survey Report” is also available free of charge at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey Report (São Lázaro, São Lourenço and Sé Parishes /20 January)

Consumer Council released price survey on 11 festive foods

Consumer Council — Fri, 17 Jan 2020 00:00:00 GMT

Consumer Council released price survey on 11 festive foods

Consumer Council collected prices of 11 festive foods, including sweets and biscuits, from 24 retail outlets on 17 January. The collected data has been uploaded to the Council’s website (www.consumer.gov.mo) and the ‘Supermarket Price Information Platform’ iPhone and Android apps. Consumers can also check the data through the Council’s official WeChat account.

Surveyed products include: ‘Ferrero Rocher/300g(24pcs)’, ‘Lindt Lindor (Red)/168g(14pcs)’, ‘Brown & Haley Almond Roca/340g’, ‘Sugus Assorted Fruited Flavour Chews/350g’, ‘Planters Premium Collection/750g’, ‘MAUNA LOA Macadamia Nuts (225g)’, ‘Gala Crackers (Red)/400g’, ‘Kjeldsens Butter Cookies/908g’, ‘Eulong Cookie Rolls (Red)/908g’, ‘Garden Assorted Biscuit/500g’, and ‘Sau Tao Abalone Noodle/684g(12pcs)’.

The price survey on these 11 festive foods from 24 retail outlets reveals price differences from 17.01% percent (‘Sau Tao Abalone Noodle/684g(12pcs)’) to 79.59% percent ‘Lindt Lindor (Red)/168g(14pcs)’. Consumers are advised to check the ‘Specific Price Information Platform’ to make price comparisons.

As Chinese New Year is approaching, it is now peak season for consumers to purchase festive foods like candies and biscuits, consumers are reminded to check the trademark and product label on the foods, as well as to keep their shopping receipts.

Retailers are also called on to pay special attention when purchasing products from wholesalers to make sure the products are imported legally, and to check the quality to safeguard the rights and health of consumers.

For enquiries, please call 8988 9315.

“Specific price survey on festive foods” report

Consumer Council released latest supermarket price survey report of the current month

Consumer Council — Thu, 16 Jan 2020 00:00:00 GMT

Consumer Council released latest supermarket price survey report of the current month

The Consumer Council released the second “Supermarket price survey report” of Fátima Parish in January. Surveyed data included prices, price differences and promotional offers of over 200 products from 14 supermarkets in the Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The hard copy of “Supermarket Price Survey Report” is also available free of charge at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey Report( Fátima /16 January)

Consumer Council received 4,485 cases in 2019

Consumer Council — Thu, 16 Jan 2020 00:00:00 GMT

Consumer Council received 4,485 cases in 2019

The Consumer Council received 2,529 complaint cases and 1,956 inquires in 2019. Among the total 4,485 cases received, 1,035 cases were lodged by tourists.

Cases on personal care products and services ranked top 1

In 2019, the most number of complaint cases were on personal care products and services, the number of cases have increased by almost 60 percent to 236 cases, 100 of which involved beauty treatments and half of the cases were lodged on the business practice of those shops, including cold calls made by beauty centres, cases on their aggressive selling practice amounted to 27 cases, which was almost double the number year-on-year.

Due to the increasing number of complaints cases on business practice received in recent years, the Council continues to strengthen the relevant promotion and reminds consumers to make inquiry or lodge their complaints at the Council when facing this kind of selling practices of beauty centres. The Council will publish consumer alert when necessary to safeguard consumer rights.

“Consumer Alert” by the Consumer Council: consumers should make consumption sensibly, never accept discounts offered by shops easily or accept invitation to beauty treatment trials, never agree to accept treatments orally and contract terms should be reviewed carefully before signing any beauty treatment contracts. Unknown calls should be rejected, consumers may also jot down the phone numbers and details of the shops and lodge their complaints at the Council or other enforcing department to protect their personal data.

Cases on clothing and apparel increased by 75 percent

Top 2 on the list was clothing and apparel, with a total number of 204 complaint cases which half of them involved product quality; about 70 percent of the complaints were lodged by tourists. Food services came next with 180 cases mainly on the price and service quality of food outlets. The two mentioned category recorded year-on-year increase of 75 percent and 25 percent respectively.

Jewellery and food and beverage both ranked top 4 on the list with 151 complaint cases each.

Complaint cases on jewellery in the past two years amounted to a significant number, the Council heightened its consumer alerts in the Mainland to remind consumers about the standard of fineness of gold in Macao and other issues that needs to pay attention to. The number of complaint cases received in 2019 has dropped by 25 percent compared with the number in the previous year; food and beverage also recorded a drop of 7.3 percent.

Obvious drop in cases on taxi services

Public transportation recorded a total number of 148 cases, which has decreased by over 10 percent than the previous year, 79 of which involved overcharging by taxi driver and service attitude. Air transportation recorded year-on-year increase of over 70 percent with a total number of 53 cases, mainly on refund procedures and flight cancellations, etc..

Consumer disputes related to electronic payments

As electronic payment becomes more common, complaint cases on the policy of issuing company and the operation of payment system are issues concerned by the Council, the Council calls on the issuing company to enhance the transparency of the services provided. Electronic payment recorded 21 complaint cases in 2019.

Only 11 complaint cases on overseas property

The Council received 11 cases on Macao citizens purchasing overseas property in 2019, the Council strengthened cooperation with consumer organizations in Guangdong Province and sent out several reminders to remind local citizens to pay attention to the relevant laws when purchasing overseas property to avoid their rights being infringed.

Tourists’ complaints mainly on clothing and accessories

322 complaints from tourists mainly involved the quality and prices of clothing and apparel, jewellery and watches.

The Council will release the full details of the figures received in 2019 and the relevant “Consumer Alert” later.

For inquiry, please call 8988 9315.

Consumer Council released latest supermarket price survey report of the current month

Consumer Council — Wed, 15 Jan 2020 00:00:00 GMT

Consumer Council released latest supermarket price survey report of the current month

The Consumer Council released the first “Supermarket price survey report” of Taipa and Coloane in January. Surveyed data included prices, price differences and promotional offers of over 200 products from 7 supermarkets in the Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The hard copy of “Supermarket Price Survey Report” is also available free of charge at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey Report( Taipa and Coloane Parish /15 January):

Consumer Council released latest supermarket price survey report of the current month

Consumer Council — Mon, 13 Jan 2020 00:00:00 GMT

Consumer Council released latest supermarket price survey report of the current month

The Consumer Council released the first “Supermarket price survey report” of Santo António Parish in January. Surveyed data included prices, price differences and promotional offers of over 200 products from 10 supermarkets in the Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The hard copy of “Supermarket Price Survey Report” is also available free of charge at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of Supermarket Price Survey Report(Santo António /13 January)

Consumer Report no. 316 surveyed payment methods accepted in supermarkets and convenience stores

Consumer Council — Mon, 13 Jan 2020 00:00:00 GMT

Consumer Report no. 316 surveyed payment methods accepted in supermarkets and convenience stores

Consumers may now choose to pay in cash, with credit card, electronic top-up card or other e-payment methods such as mobile banking when shopping. The Consumer Council sent out surveys to almost 180 supermarkets and convenience stores to know about their acceptance of different kinds of payment methods. The relevant survey result and other payment reminders can be found in the newly published no. 316 Consumer Report.

Electronic payment commonly accepted by shops

Among the 110 “Certified Shops”, 10 “Adherents”, and 56 ordinary shops surveyed by the Council, 96 percent of them accept more than one kind of electronic payment methods, it is also found that third-party electronic payment platform is more common than other payment methods.

Shops surveyed to see if exchange rate is included

It is common to see tourists making purchases with HKD or RMB, the survey result shows that shops usually accept payments in more than two currencies, but some shops are found to decline payment in RMB. In regard to the clarity of exchange rate, about 60 percent of shops, including 76 “Certified Shops”, 6 “Certified Shops”, and 31 ordinary shops are able to display clearly the exchange rate between local and foreign currencies at the shops. Since exchange rate is important to consumers when making choices, the Consumer Council urges all shops, including “Certified Shops” and “Adherents” to improve such situation to safeguard the rights of consumers.

The mentioned survey can now be found in the latest Consumer Report, other attention tips including confirmation of money transfer and safety when using mobile payments are also included.

Chinese medicines tested for contents of sulphur dioxide

The Consumer Council and the Food Safety Department of Municipal Affairs Bureau (IAM) worked together and tested 20 kinds of Chinese medicines and dried fruits brought from Chinese medicines stores and frozen meat stores, etc. for their contents of sulphur dioxide; tested products include those labeled to be originated from USA, China, and Thailand, etc. The test result shows that sulphur dioxide in all samples did not exceed the testing standard, excessive intake of Sulphur dioxide by the human body may lead to vomiting, diarrhea or other sicknesses.

Green channel set up to solve online shopping dispute happened in the Mainland

The Council joined the national e-commerce online direct platform set up by China Consumers Association (CCA) in late 2019, Macao consumers are now able to resolve consumer dispute arises between them and over 20 e-commerce traders on the platform directly and quickly through this green channel. A feature on the operation of the platform and how to use it is now included in no. 316 Consumer Report.

Consumers may access the magazine online on the Council’s official website and WeChat official account. Consumer Report is now also available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries, and bookstores.

Consumer Council released latest supermarket price survey report of the current month

Consumer Council — Thu, 09 Jan 2020 00:00:00 GMT

Consumer Council released latest supermarket price survey report of the current month

The Consumer Council released the first “Supermarket price survey report” of São Lázaro, São Lourenço and Sé Parishes in January. Surveyed data included prices, price differences and promotional offers of over 200 products from 13 supermarkets in those Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The hard copy of “Supermarket Price Survey Report” is also available free of charge at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey Report (São Lázaro, São Lourenço and Sé Parishes /9 January)

Consumer Council released latest supermarket price survey report of the current month

Consumer Council — Wed, 08 Jan 2020 00:00:00 GMT

Consumer Council released latest supermarket price survey report of the current month

The Consumer Council released the first “Supermarket price survey report” of Fátima Parish in January. Surveyed data included prices, price differences and promotional offers of over 200 products from 14 supermarkets in the Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The hard copy of “Supermarket Price Survey Report” is also available free of charge at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey Report( Fátima /8 January)

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council — Mon, 30 Dec 2019 00:00:00 GMT

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council conducted its specific price survey on tissue papers, over-the-counter drugs, and milk powder on 30 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. The mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s“Macao Supermarket Price Information Platform” app, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Specific price survey on tissue papers

Specific price survey on over-the-counter drugs

Specific price survey on milk powder

Consumer Council released 8th supermarket price survey report of the current month

Consumer Council — Thu, 26 Dec 2019 00:00:00 GMT

Consumer Council released 8th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of December on 26 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The Council divides its monthly supermarket price survey work into two parts and collect prices from local supermarkets 8 times a month, each supermarket will be surveyed twice and over 200 price data will be collected each time to be used in the “Supermarket price survey report”. The report is available on the Council’s website, and the collected data is used to be generated into information on the “Supermarket Price Watch” and other functions on the “Macao Supermarket Price Information Platform” app. Consumers will be able to use the data directly or compare prices and promotional offers of supermarkets to make their best consumption choice.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Fátima/26 December)

Consumer Council hotline service available from 20 December

Consumer Council — Thu, 19 Dec 2019 00:00:00 GMT

Consumer Council hotline service available from 20 December

The Consumer Council will provide services to consumers during long holidays in December, inquiry and complaint calls from consumers will be picked up by designated staff. Schedule as follows:

Date	Holidays	Service hours	Hotline
20 to 25 December 2019	Macao S.A.R. Establishment Day Winter Solstice Christmas	9AM to 6PM	8988 9315
31 December 2019	Exemption from work granted to public employees by the Chief Executive	1PM to 6PM
1 January 2020	New Year’s Day	9AM to 6PM

Reminders for consumers

Consumers are reminded to know more about the terms before making purchases, pay attention to any attached conditions of holiday deals, and check if restaurants are charging surcharge or if any price adjustments have been made. Consumers should inquire the business when in doubt and confirm before making transaction, shopping receipts must also be kept to safeguard personal consumer rights.

Businesses asked to respect consumer rights

Businesses from all industries are called on to treat customers with high quality services and be patient when serving tourists worldwide due to differences in shopping cultures. Details of the goods or services should be explained clearly to consumers to avoid any dispute and affect the image of Macao as a tourism city.

The Consumer Council hotline 8988 9315 will be available for consumers’ complaints and inquiries, assistance and support will also be provided if necessary. Consumers may also seek assistance from other related enforcing departments.

Consumers may lodge their complaints online on the Council’s website (www.consumer.gov.mo) or via WeChat, cases will be processed on the first working day after holidays.

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Thu, 19 Dec 2019 00:00:00 GMT

Consumer Council released 7th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of December on 19 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Taipa and Coloane/19 December)

Consumer Council released 6th supermarket price survey report of the current month

Consumer Council — Wed, 18 Dec 2019 00:00:00 GMT

Consumer Council released 6th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of December on 18 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Santo António/18 December)

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Mon, 16 Dec 2019 00:00:00 GMT

Consumer Council released 5th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of December on 16 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(São Lázaro, São Lourenço and Sé Parishes /16 December)

Consumer Council released 4th supermarket price survey report of the current month

Consumer Council — Thu, 12 Dec 2019 00:00:00 GMT

Consumer Council released 4th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of December on 12 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Taipa and Coloane Parish /12 December)

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Wed, 11 Dec 2019 00:00:00 GMT

Consumer Council released 3rd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of December on 11 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey”(Santo António Parish /11 December)

Consumer Council encourages green consumption and less plastic bags

Consumer Council — Fri, 06 Dec 2019 00:00:00 GMT

Consumer Council encourages green consumption and less plastic bags

The Law of “Restrictions on the provision of plastic bags” is now effective, each plastic shopping bag offered by retailers to consumers will be charged except under specific situations exempted from the Law. The Consumer Council calls on retailers to ask consumers if any plastic shopping bag is needed and reminds consumers to state clearly their wish to use plastic bag.

The Council indicates that retailers should explain clearly to consumers about the cost and reason for charging plastic shopping bags in the early stage as all sectors are getting accustomed to the Law, retailers should also provide plastic shopping bags in reasonable sizes to consumers when necessary to support green consumption.

“Certified Shops” are requested to abide by the Law and support the SAR Government in implementing measures regarding environmental protection.

For inquiry, please call 89889315.

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Thu, 05 Dec 2019 00:00:00 GMT

Consumer Council released 2nd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of December on 5 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (São Lázaro, São Lourenço and Sé Parishes/5 December)

Consumer Council released 1st supermarket price survey report of the current month

Consumer Council — Wed, 04 Dec 2019 00:00:00 GMT

Consumer Council released 1st supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of December on 4 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in Nossa Senhora de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey ( Fátima /4 December)

Over 1,000 shops awarded 2020 “Certified Shop” emblem Consumer Council and MGTO cooperate to promote high-quality tourism service

Consumer Council — Tue, 03 Dec 2019 00:00:00 GMT

Over 1,000 shops awarded 2020 “Certified Shop” emblemConsumer Council and MGTO cooperate to promote high-quality tourism service

1,030 shops have passed the annual assessment of the “Certified Shop” mechanism of the Consumer Council and are awarded the 2020 “Certified Shop” emblem, 28 of them are classified as Class A “Certified Shops”. The Consumer Council held the 2019 Class A “Certified Shop” Award Ceremony on 3rd December to announce the list, shops that meet the requirements of both “Quality Tourism Services Accreditation Scheme” and “Certified Shop” mechanism were also awarded the “Star Merchant Award”, both the Consumer Council and Macao Government Tourism Office believe this cooperation has achieved its greatest synergy effect in strengthening the protection of consumer rights and in enhancing the service culture of local tourism retail service.

800 shops graded “Very Good” to “Excellent”

Ms. Ho Pui Fan, President of the General Committee of the Consumer Council, thanked all industries for their support in the “Certified Shop” mechanism so that it could be implemented effectively for nearly 20 years. The “Certified Shop” brand has become a measure in protecting consumer rights in Macao and an essential element in building a shopping environment with honesty and integrity, “Certified Shops” merchants also give back to the society with practical actions in which about 80 percent of “Certified Shops” achieved the grading of “Very Good” to “Excellent” this year. Ho encouraged “Certified Shops” to be better equipped and serve with better retail service in the development of Macao into a World Center of Tourism and Leisure, as well as in development strategies such as the cooperation between cities in the Greater Bay Area.

Residents’ experience added to evaluation

To ensure the quality of “Certified Shops”, all shops participating in the mechanism are monitored by the Council, promise to resolve any consumer dispute that arises between them and consumers, and should possess a passing grade in the annual on-site evaluation which consists of 85 grading criteria. The Council completed 3500 times of on-site evaluation in 2019 and invited local residents to grade their experiences in almost 400 shops for the first time, experts were also invited to shop as mystery shoppers to offer 205 shopping experience reports. A total of over 4,000 times of different kinds of evaluation have been carried out throughout the whole year.

Rigorous assessment to enhance confidence

The Council indicates that through the dynamic and professional monitoring mentioned above, rigorous evaluation standards, as well as trainings offered to “Certified Shops”, participating shops in the mechanism have reached a better standard in many aspects. The Council emphasizes that quality of the “Certified Shop” team is guaranteed by a rigorous and scientific assessment mechanism to encourage confidence of consumers in “Certified Shops”. About 15 percent of shops (210 shops) evaluated in 2019 did not pass the annual assessment.

The annual assessment result of “Certified Shop” will be available on the Consumer Council’s website (www.consumer.gov.mo) for consumers’ reference, a promotional brochure with all the information of Class A “Certified Shops” will also be printed later to raise competitiveness among “Certified Shops”.

166 shops awarded “Star Merchant Award” by MGTO

High quality retail service is essential to the flourishing of local tourism and in building a world-class city of tourism and leisure, to encourage and support the industry to enhance their service culture, the Consumer Council and MGTO work together to present the “Quality Tourism Services Accreditation Scheme x Certified Shop” project. All merchants in retail industries like clothing and apparel, ornaments, tourism, souvenirs (food products), and food and beverage, etc. with grading of A- and above are approved by the Jury Committee of the “Quality Tourism Services Accreditation Scheme” and awarded “Star Merchant Award” with the qualified certificate and emblem. Shops that are classified as 2019 Class A “Certified Shop” and qualified for “Star Merchant Award” were awarded certificate by Maria Helena de Senna Fernandes, Director of MGTO, at the annual ceremony.

Other guests and participants at the ceremony included: Mr. Chan Io Cha, Arbitration Judge of the Consumer Arbitration Centre, Mr. Tong Chi Chung, Hong Kong Consumer Council Deputy Chief Executive, Mr. Lin Yongli, Deputy Secretary-General of Zhongshan City Consumer Council, Mr. Xu Shipang, Deputy Secretary-General of Jiangmen Association for Consumers' Rights and Interests Protection, Mr. Cheng Wai Tong, Deputy Director of MGTO, Members of the Jury Committee of the “Quality Tourism Services Accreditation Scheme”, representatives of various industry and commerce chambers, Consultants of the Consumer Arbitration Centre, and members of the General Committee of the Consumer Council.

(Attachment: list of 2019 Class A “Certified Shops”)

Consumer Council released 8th supermarket price survey report of the current month

Consumer Council — Wed, 27 Nov 2019 00:00:00 GMT

Consumer Council released 8th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of November on 27 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Taipa and Coloane/27 November)

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Mon, 25 Nov 2019 00:00:00 GMT

Consumer Council released 7th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of November on 25 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Santo António/25 November)

Consumer Council released 6th supermarket price survey report of the current month

Consumer Council — Fri, 22 Nov 2019 00:00:00 GMT

Consumer Council released 6th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of November on 22 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(São Lázaro, São Lourenço and Sé Parishes /22 November)

Cooperation agreement signed between Macao and Brazil

Consumer Council — Thu, 21 Nov 2019 00:00:00 GMT

Cooperation agreement signed between Macao and Brazil

The Macao SAR Government Consumer Council and the Brazilian Association of Consumer Defence (PROTESTE) signed a cooperation agreement to establish long-time partnership, the agreement brings substantial benefits to the connection of Macao and Brazil as well as consumer organizations in China and Portuguese-speaking countries, and in protecting consumer rights of citizens in both regions.

Chan Hong Sang, Full-time member of the Executive Committee of the Consumer Council, indicates that in order to fulfil its mission to serve consumer organizations in China and Portuguese-speaking countries, the Consumer Council endeavours to form partnership with consumer organizations in Portuguese-speaking countries after joining CONSUMARE. After signing a cooperation agreement with the Portuguese Association for Consumer Protection (DECO) earlier, the Council and PROTESTE discussed on establishing partnership and a consensus was reached in this May. PROTESTE is a non-profit, independent consumer organization, and the largest in Brazil and Latin America. There are currently over 200,000 members under PROTESTE.

Macao Consumer Council to refer cases between China and Brazil

Brazil is the largest country in Latin America and the 5th country with the highest population in the world. Macao and Brazil always have frequent exchanges in tourism and commerce. Brazil has recently announced a plan to offer visa-free policy to Chinese citizens so that tourism and consumption between Chinese and Brazilian citizens are expected to become more frequent, and the signing of cooperation agreement between Macao and Brazil makes it well prepared for future needs. The Macao Consumer Council joined the professional delegates of the Macao Trade and Investment Promotion Institute (IPIM) to visit Brazil and the cooperation agreement was signed on 21 November (Macao time) in Rio de Janeiro by Chan Hong Sang, Full-time member of the Executive Committee of the Consumer Council, and Maria Inês Dolci, Vice President of the Board of PROTESTE, both parties started discussion on cooperation in various aspects right away.

The signing ceremony was witnessed by Irene Va Kuan Lau, President of IPIM, Jorge Neto Valente, President of the Macau Lawyers Association, and Vong Sok Hei Rosita, Secretary-General of the World Trade Center Macau Arbitration Center.

Partnership to be built between the Mainland and Portuguese-speaking countries

Chan Hong Sang indicates that aside from setting up a referral mechanism for consumer disputes to protect the consumer rights of citizens in both regions as stated in the agreement, the Macao Consume Council promises to assist Chinese and Portuguese-speaking countries consumers when consumer disputes arise, the Council believes that this case referral platform complements the objective of the SAR Government in setting up “One Platform” and helps to encourage trade, tourism and other exchange and cooperation among China, Portuguese-speaking countries, and Macao.

Cooperation between Macao and Brazil also includes personnel training, exchange of information, joint activities, etc..

The Council has signed cooperation agreement with 9 cities in the Greater Bay Area and Hong Kong, as well as consumer organizations in Fujian Province, Jiangsu Province, Tianjin City, etc., consumers may resolve their disputes that happen in Portuguese-speaking countries more conveniently through the function of “One Platform”.

The Council also visited Li Yang, Consul General of Chinese Consulate-General in Rio de Janeiro and communicated with local arbitration institutions.

Consensus reached to cooperate with Mozambique

Chan also discloses that representatives from the National Inspectorate of Economic Activities (INAE) of Mozambique visited the Council this July and suggested the signing of a cooperation agreement. The Council will continue to seek cooperation with consumer organizations in China and other countries and regions in the future to extend the function of “One Platform” to strengthen the image of Macao as an international tourism city.

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Wed, 20 Nov 2019 00:00:00 GMT

Consumer Council released 5th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of November on 20 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Fátima/20 November)

Consumer Council joined national e-commerce online direct platform to solve online consumer disputes for local consumers

Consumer Council — Mon, 18 Nov 2019 00:00:00 GMT

Consumer Council joined national e-commerce online direct platform to solve online consumer disputes for local consumers

The Macao Consumer Council joined the national e-commerce online direct platform set up by China Consumers Association (CCA), Macao consumers will be able to file complaints directly with the e-commerce traders on the platform when consumer dispute arises and the involved traders promise to prioritize cases disputes from the online platform. The Council indicates that this will enhance the efficiency of handling consumer disputes of Macao consumers that involve online shopping in the Mainland and fully reflects the benefits of cross-border cooperation between consumer organizations.

Direct platform enables quick communication to follow-up on cases

Online shopping is very common nowadays, the number of complaint cases received by the Council has also increased in recent years and the number is expected to rise. A total number of 998 cases were received in 2018, which is more than double than the number in the previous year, a significant amount of these cases involve shopping on websites in China.

Wong Hon Neng, President of the Executive Committee of the Consumer Council, indicates that it was difficult to make contact when local consumers filed complaint cases against e-commerce traders in the Mainland, the Council therefore suggested the joining of the national e-commerce online direct platform set up by CCA.

Wong Hong Neng thanks the CCA for accepting the Council into the platform and hopes this cooperation will bring a more comprehensive and advanced protection to Macao consumers’ rights in online shopping. The advantage of cross-border cooperation also encourages both parties to push forward their works in consumer rights protection, make available a well-established mechanism for resolving online shopping disputes, and to boost consumers’ confidence.

Among the 58 complaint cases on online shopping received by the Council during the first 10 months of this year, about 20 percent of cases are related to e-commerce traders included in the mentioned direct platform, Wong indicates that the Council will be able to contact headquarters of these traders directly through this green channel, thus enabling faster resolution of consumer disputes of Macao consumers.

e-commerce trader promise to prioritize complaints

Zhu Jianqiao, Vice President and Secretary General of CCA, was invited to Macao to announce the joining of the Macao Consumer Council to the national e-commerce online direct platform and introduce the achievement of the platform since its establishment in 2016.

Zhu says that when handling consumer disputes in the past, it took a lot of effort to locate the e-commerce traders and they were sometimes unable to receive the complaint cases, thus increasing the cost and time for handling each case and led to conflicts of both parties. Since the establishment of the platform, consumers may file their complaints at their local consumer organizations regarding online shopping with traders included in the platform, the consumer organizations will then log in to the platform and refer the cases to the involved traders directly. Since the complaint cases will be handled by headquarters of the traders, the cost of consumers is lowered and efficiency of the work of the consumer organizations is increased.

The platform has received over 6700 cases as of October 2019 and most of them are settled, with over 60 percent of cases resolved through mediation.

There are currently 25 e-commerce traders included in the platform, and most of them are those familiar to Macao consumers when making cross-border consumption, these traders consist of over 90 percent of the B to C e-commerce happened in China.

Consumer Council released 4th supermarket price survey report of the current month

Consumer Council — Wed, 13 Nov 2019 00:00:00 GMT

Consumer Council released 4th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of November on 13 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Taipa and Coloane Parish /13 November)

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Mon, 11 Nov 2019 00:00:00 GMT

Consumer Council released 3rd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of November on 11 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Santo António Parish /11 November)

Consumer Council attended OECD Committee on Consumer Policy 98th Session in France

Consumer Council — Fri, 08 Nov 2019 00:00:00 GMT

Consumer Council attended OECD Committee on Consumer Policy 98th Session in France

Macao Consumer Council participated in the 98th Session of the OECD Committee on Consumer Policy (CCP) held in Paris, France. Committee members assessed and provided comments on the implementation of consumer policy. This relevant information helps the Council to enhance consumer protection work.

The 98th Session of the CCP was held on 23-24 October 2019, at the OECD Headquarters in Paris, France. Around 100 participants from over 30 countries and regions, as well as from Consumers International and European Union attended the Session. The focus of the 98th Session is to measure the economic and social impacts of consumer policy. Besides, there were roundtable discussions and sharing sessions on topics such as going digital, consumer data protection and cross-border enforcement cooperation. Representatives from G20, Consumers International and UNTAD updated the Committee regarding their consumer policy development.

President of the Executive Committee of Macao Consumer Council, Wong Hon Neng, met up with Carla Cristina Martins Esteves Barata, Director of International Affairs of the Directorate-General for Consumer Affairs, Portugal (DGC) during the Session and updated her with the Council’s recent work, especially the extension of the case referral platform between consumer organizations in China and Portuguese Speaking countries from Portugal to Brazil. He also introduced the work of Consumer Council to Hugh Stevenson, Chair of the OECD Committee on Consumer Policy; and Yasuko Iwai, Deputy Director for International Affairs Office -Policy Planning Division of Consumer Affairs Agency, Government of Japan.

The OECD Committee on Consumer Policy (CCP) addresses a broad range of consumer issues and helps public authorities enhance the development of effective consumer policies. It does so by carrying out research and analysis, and developing policy guidelines on topics of common interest; exchanging information on current and emerging issues and trends, and examining ways to strengthen policy outcomes, both among governments and with other stakeholders. The Committee, which includes senior consumer policy and enforcement officials from OECD governments, works closely with consumer policy and enforcement officials from OECD non-Members, and experts from civil society and the business community. In addition to its semi-annual meetings, the CCP organises workshops on specific issues in which stakeholders from non-Members often take part.

Consumer Council tested 20 hand-shaken beverages High contents of sugar and calories affect consumers’ health

Consumer Council — Thu, 07 Nov 2019 00:00:00 GMT

Consumer Council tested 20 hand-shaken beveragesHigh contents of sugar and calories affect consumers’ health

The Consumer Council and Food Safety Department of the Municipal Affairs Bureau (IAM) co-tested 20 non-prepackaged beverages including “Bubble Tea”, “Brown Sugar Bubble Tea” and “Brown Sugar Bubble Milk” to determine their ingredients. Test result shows that all 20 samples contain high level of sugar, continuous intake of these drinks may increase the risk of getting chronic cardiovascular disease. Consumers are suggested not to over-consume and choose less or no sugar when choosing this kind of drinks.

Sugar contents exceed maximum intake recommended by WHO

Sugar provides the calories needed by the human body but too much intake may build up fat and increase the risk of getting diabetes and high blood pressure. Hand-shaken beverages are popular in recent years, their sugar contents are also concern to consumers’ health, all 20 samples tested by the Consumer Council and Food Safety Department of IAM are found to contain high levels of sugar. The sugar intake recommendation by WHO is a maximum of 50g/10 cubes (strong recommendation) and 25g/5 cubes (conditional recommendation) of sugar per day for the average adult at a calorie intake of 2,000kcal, in the mentioned test, 7 samples are found to contain sugar contents equal to over 10 sugar cubes, drinking one cup of this kind of drinks already exceeds the strong recommendation sugar intake by WHO; most of the other samples are also found to contain over 5 cubes of sugar contents.

Less sugar means good health

Consumers are reminded to consume hand-shaken beverages less often and choose less sugar or ever no sugar when drinking this kind of drinks to maintain good health.

Caffeine found in half of the samples

Caffeine is also found in 12 samples, and the highest amount of 32mg/100g caffeine is found in 1 sample, too much caffeine causes excitement, anxiety and altered heartbeat rhythm, consumers are suggested not to give caffeinated hand-shaken drinks to children.

The current test shows that hygienic condition of all samples are satisfactory, however, the beverage industry is also reminded to pay attention to the making process of this kind of drinks to ensure they abide by the guidelines offered by IAM to safeguard consumers’ health.

Details of the test and the relevant consumption advice can be found in the newly published issue 314 Consumer Report.

Consumer Report issue no. 314 also includes features on the recent work of the Council and other e-services of the Council. Consumers may access the magazine online on the Council’s official website and WeChat official account. Consumer Report is now also available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries, and bookstores.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Thu, 07 Nov 2019 00:00:00 GMT

Consumer Council released 2nd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of November on 7 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(São Lázaro, São Lourenço and Sé Parishes/7 November)

Consumer Council released 1st supermarket price survey report of the current month

Consumer Council — Wed, 06 Nov 2019 00:00:00 GMT

Consumer Council released 1st supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of November on 6 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in Nossa Senhora de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey” ( Fátima /6 November)

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council — Wed, 30 Oct 2019 00:00:00 GMT

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council conducted its specific price survey on tissue papers, over-the-counter drugs, and milk powder on 30 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. The mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s“Macao Supermarket Price Information Platform” app, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Website link of “Specific price survey on tissue papers”:

https://www.consumer.gov.mo/News/Report/TissuePaper191030e.pdf

Website link of “Specific price survey on over-the-counter drugs”:

https://www.consumer.gov.mo/News/Report/Over-the-counterdrug191030e.pdf

Website link of “Specific price survey on milk powder”:

https://www.consumer.gov.mo/News/Report/Milkpowder191030e.pdf

Consumer Council released 8th supermarket price survey report of the current month

Consumer Council — Mon, 28 Oct 2019 00:00:00 GMT

Consumer Council released 8th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of October on 28 October 2019 for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Taipa and Coloane/28 October):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-10-28_650_e.pdf

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Thu, 24 Oct 2019 00:00:00 GMT

Consumer Council released 7th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of October on 24 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Santo António/24 October):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-10-24_649_e.pdf

Consumer Council released 6th supermarket price survey report of the current month

Consumer Council — Wed, 23 Oct 2019 00:00:00 GMT

Consumer Council released 6th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of October on 23 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (São Lázaro, São Lourenço and Sé Parishes /23 October): https://www.consumer.gov.mo/supermarket/property/pdf/2019-10-23_648_e.pdf

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Thu, 17 Oct 2019 00:00:00 GMT

Consumer Council released 5th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of October on 17 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Fátima/17 October):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-10-17_647_e.pdf

Dialogue between Young People and the Executive Committee President of the Consumer Council

Consumer Council — Tue, 15 Oct 2019 00:00:00 GMT

Dialogue between Young People and the Executive Committee President of the Consumer Council

Original motive of “Certified Shops” introduced

Wong welcomed students from tertiary institutions for applying as inspectors for evaluating “Certified Shops” and hoped they could bring new ideas to the Council and help build a shopping environment with “honesty and integrity” in Macao. Wong indicated that the “Certified Shop” mechanism has been launched for over a decade, economy of Macao as well as life and work of local citizens have made great progress, young people are also able to learn and engage in professional studies with better resources. The “Certified Shop” mechanism promotes the traditional virtue of our country to live and to do business with honesty and integrity, the motive of the mechanism is to accredit businesses with honesty and integrity so that consumers and shops can maintain a harmonious relationship and trust each other. Wong hoped that by joining the “Certified Shop” team, young people would be able to understand the importance of honesty and integrity and apply this virtue in the future when they start working.

Resources to support the development of young people in all aspects

Wong indicated that young people are the masters of future, the SAR Government has invested lots of resources to support the development of young people in different aspects and young people possess infinite creativity, he reminded young people to cherish the achievements of Macao in recent years and make contributions to the society in the future.

Wong shared the developments of the Consumer Council in recent years, the “Certified Shop” mechanism, and the obstacles faced when carrying out consumer rights protection work on the “Dialogue”, he praised young people for raising questions and welcomed young people to give suggestions to the Council.

The Council recruits students from tertiary institutions to be inspectors for evaluating “Certified Shops” to encourage young people to participate in public sector affairs, to know more about the Council and the “Certified Shop” mechanism, young people are also encouraged to pay more attention to social affairs and get to know the current status of the development of economy of Macao. Those who participated in the “Dialogue” were selected and might become one of the inspectors for the upcoming annual evaluation of “Certified Shops” in 2020.

Photos: “A Dialogue between Young People and the Executive Committee President of the Consumer Council”New members to join the Consumer Council’s “Certified Shop” work team

Consumer Council released 4th supermarket price survey report of the current month

Consumer Council — Mon, 14 Oct 2019 00:00:00 GMT

Consumer Council released 4th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of October on 14 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey”(Taipa and Coloane Parish /14 October)

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Thu, 10 Oct 2019 00:00:00 GMT

Consumer Council released 3rd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of October on 10 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

“Supermarket Price Survey”(Santo António Parish /10 October)

Consumer Report issue 313 featuring surveys on fitness centres and optical shops now published

Consumer Council — Wed, 09 Oct 2019 00:00:00 GMT

Consumer Report issue 313 featuring surveys on fitness centres and optical shops now published

The Consumer Council conducted two surveys on the services and charges of fitness centres and optical shops selling contact lens with power, both surveys can be found in the latest issue Consumer Report.

Transparency of fitness centres

What do consumers need to pay attention to when joining a fitness centre? Aside from the charges, operating hours and whether the facilities are fit for personal needs, its charging method, terms of the contract and refund policy of the fitness centre are all essential to consumers’ choices. The Consumer Council sent out a questionnaire to fitness centres in Macao to collect information on their operations and services, and details can be found in issue 313 Consumer Report.

The said survey reviews that hotel fitness centres tend to be more open in disclosing their business practice and information to consumers, a response rate of over 90 percent is recorded for the 68 questionnaires sent to hotel fitness centres whereas only 1 fitness centre out of 9 located in other areas responded to the Council regarding this survey.

Consumers are reminded to consider fitness centres that offer enough and transparent information as well as those that offer cooling-off period, the contract must also be well read in order to evaluate the potential risk of this kind of prepaid consumption.

Optical shops selling contact lens with power

Contact lens with power is an option for consumers with myopia or hyperopia. The Council conducted a survey earlier on local optical shops selling contact lens with power, the consolidated information can be found in the latest Consumer Report.

International organisations concern about consumer rights in the digital world

The Council participated in the Consumers International Summit 2019 and the Intergovernmental Group of Experts on Consumer Protection Law and Policy, fourth session, held by the United Nations Conference on Trade and Development (UNCTAD) earlier. A feature in the latest Consumer Report introduced the different topics covered at the two meetings, including consumer rights in the current digital world and how consumers may be protected in the e-commerce era.

The current issue also features an article on the legal explanation of uncompleted first-hand property and the difference between first and second-hand property, as well as issues that consumers need to pay attention when purchasing uncompleted property.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Wed, 09 Oct 2019 00:00:00 GMT

Consumer Council released 2nd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of October on 9 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(São Lázaro, São Lourenço and Sé Parishes/9 October)

Consumer Council released 1st supermarket price survey report of the current month

Consumer Council — Thu, 03 Oct 2019 00:00:00 GMT

Consumer Council released 1st supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of October on 3 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in Nossa Senhora de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey( Fátima /3 October)

Consumer Council sets up hotline during National Day Holiday

Consumer Council — Mon, 30 Sep 2019 00:00:00 GMT

Consumer Council sets up hotline during National Day Holiday

As 1st October National Day is approaching, consumption by citizens is expected to increase, so are the number of inbound tourists. Consumer Council held a meeting earlier with Economic Bureau (DSE), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Municipal Affairs Bureau (IAM), Health Bureau (SS), and Macao Post and Telecommunications Bureau (CTT) to discuss on the protection of consumer rights of local citizens as well as inbound tourists. Representatives on the meeting all agreed to enhance patrol and communication between departments.

The Council carries out patrol with other departments before the Holiday to promote honest business practices among traders and to safeguard consumer rights.

Hotline service (8988-9315) will be available during the National Day holiday period from 9AM to 6PM daily during 1st October to 2nd October for receiving consumers’ complaints and enquiries.

Consumers may seek for assistance from the Council or other government departments when consumer disputes arise. Consumers may visit the Council’s website (www.consumer.gov.mo) to lodge their complaints online, complaints can also be lodged through the Council’s official WeChat account.

Consumer Council released 8th supermarket price survey report of the current month

Consumer Council — Thu, 26 Sep 2019 00:00:00 GMT

Consumer Council released 8th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of September on 26 September 2019 for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Taipa and Coloane/26 September)

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Mon, 23 Sep 2019 00:00:00 GMT

Consumer Council released 7th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of September on 23 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Santo António/23 September):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-9-23_641_e.pdf

Consumer Council released 6th supermarket price survey report of the current month

Consumer Council — Thu, 19 Sep 2019 00:00:00 GMT

Consumer Council released 6th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of September on 19 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (São Lázaro, São Lourenço and Sé Parishes /19 September)

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Wed, 18 Sep 2019 00:00:00 GMT

Consumer Council released 5th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of September on 18 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey”(Fátima/18 September)

Consumer Council released 4th supermarket price survey report of the current month

Consumer Council — Thu, 12 Sep 2019 00:00:00 GMT

Consumer Council released 4th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of September on 12 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey” Taipa and Coloane Parish /12 September)

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Wed, 11 Sep 2019 00:00:00 GMT

Consumer Council released 3rd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of September on 11 September 2019 for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Santo António Parish /11 September)

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Mon, 09 Sep 2019 00:00:00 GMT

Consumer Council released 2nd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of September on 9 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey”(São Lázaro, São Lourenço and Sé Parishes/9 September)

Consumer Council released 1st supermarket price survey report of the current month

Consumer Council — Thu, 05 Sep 2019 00:00:00 GMT

Consumer Council released 1st supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of September on 5 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in Nossa Senhora de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey( Fátima /5 September)

Consumer Council released 8th supermarket price survey report of the current month

Consumer Council — Mon, 26 Aug 2019 00:00:00 GMT

Consumer Council released 8th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of August on 26 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Taipa and Coloane/26 August)

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Thu, 22 Aug 2019 00:00:00 GMT

Consumer Council released 7th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of August on 22 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Santo António/22 August):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-08-22_633_e.pdf

Consumer Council released 6th supermarket price survey report of the current month

Consumer Council — Wed, 21 Aug 2019 00:00:00 GMT

Consumer Council released 6th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of August on 21 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (São Lázaro, São Lourenço and Sé Parishes /21 August):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-08-21_632_e.pdf

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Mon, 19 Aug 2019 00:00:00 GMT

Consumer Council released 5th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of August on 19 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Fátima/19 August):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-08-19_631_e.pdf

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council — Thu, 15 Aug 2019 00:00:00 GMT

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council conducted its specific price survey on tissue papers, over-the-counter drugs, and milk powder on 15 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. The mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s“Macao Supermarket Price Information Platform” app, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Website link of “Specific price survey on tissue papers”:

https://www.consumer.gov.mo/News/Report/TissuePaper190815e.pdf

Website link of “Specific price survey on over-the-counter drugs”:

https://www.consumer.gov.mo/News/Report/Over-the-counterdrug190815e.pdf

Website link of “Specific price survey on milk powder”:

https://www.consumer.gov.mo/News/Report/Milkpowder190815p.pdf

Consumer Council released 4th supermarket price survey report of the current month

Consumer Council — Wed, 14 Aug 2019 00:00:00 GMT

Consumer Council released 4th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of August on 14 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Taipa and Coloane Parish /14 August)

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Mon, 12 Aug 2019 00:00:00 GMT

Consumer Council released 3rd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of August on 12 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Santo António Parish /12 August)

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Thu, 08 Aug 2019 00:00:00 GMT

Consumer Council released 2nd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of August on 8 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (São Lázaro, São Lourenço and Sé Parishes/8 August)

Consumer Council released 1st supermarket price survey report of the current month

Consumer Council — Wed, 07 Aug 2019 00:00:00 GMT

Consumer Council released 1st supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of August on 7 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in Nossa Senhora de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey ( Fátima /7 August)

Consumer Council published Consumer Report issue no. 311 featuring test reports on bottled water and hand cream

Consumer Council — Wed, 31 Jul 2019 00:00:00 GMT

Consumer Council published Consumer Report issue no. 311 featuring test reports on bottled water and hand cream

The Consumer Council published its latest issue Consumer Report, featuring two test reports on bottled water and hand cream. Consumer may check the reports on the Council’s website (www.consumer.gov.mo) or the Council’s WeChat account, an article on the precautions of buying travel service online is also available.

Quality of 30 bottled water samples satisfactory

Consumers’ demand for bottled water tend to increase in summer, the Consumer Council and the Department of Food Safety of The Municipal Affairs Bureau (IAM) co-tested the quality of bottled water annually to prevent any food safety risk that may arise and to safeguard consumer rights.

The 30 samples tested in 2019 include different volumes of distilled water, mineral water, and purified water, all tested samples pass the quality standard of IAM’s Department of Food Safety, testing criteria include their appearance, colour, and turbidity, they are also tested for contents of chemicals, heavy metals and coliform bacteria, etc..

Consumers are suggested to check the product label and packaging when purchasing bottled water, it is also suggested to bring one’s own water bottle to help save the environment.

The bottled water test report of 2019 is now available in issue 311 Consumer Report.

Macao and Zhuhai co-tested hand cream

The first cooperation project between Macao Consumer Council and Zhuhai Consumer Council of this year is the hygiene and safety test of hand cream, the two Councils co-tested 43 samples of hand cream and the result of all samples is satisfactory.

Details of the test report on the 20 hand cream samples from Macao can be found in this issue of Consumer Report.

The two Consumer Councils will continue to conduct tests on different products for their quality and hygienic condition to safeguard the health and safety of consumers in the two regions.

Attention needed when purchasing travel service online

An article on the precautions of buying travel service online is featured in issue 311 Consumer Report, consumers are advised to choose websites that are safe and read carefully the service terms, contents, payment methods, cancellation policy and any other restrictions before making any transaction, special attention should also be paid to the transaction currency when making transaction on overseas websites.

The latest Consumer Report also includes a feature on the definition of consumers and the rights of consumers.

Consumer Council activates mechanism to avoid price-gouging during typhoon

Consumer Council — Wed, 31 Jul 2019 00:00:00 GMT

Consumer Council activates mechanism to avoid price-gouging during typhoon

News from Consumers Council: Typhoon signal no. 8 will be hoisted soon, and the Council has activated its monitoring mechanism. Consumers may send their information using text, pictures, or voice messages to the Council’s “WhatsApp Hotline” 62980886 if they find any price-gouging or food outlets charging extra money on consumers during typhoon signal is held, the Council will look into the case after receiving the information from consumers, and refer it to the relevant enforcing department if necessary to safeguard consumer rights.

Consumers may also use the 24-hr recording service hotline 89889315, the complaint or inquiry will be followed up on the next working day.

The Council reminds businesses to have the price of products and services clearly listed, and calls on merchants not to engage in price-gouging during typhoon period to safeguard consumer rights.

Consumer Council released 8th supermarket price survey report of the current month

Consumer Council — Mon, 29 Jul 2019 00:00:00 GMT

Consumer Council released 8th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of July on 29 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Taipa and Coloane/29 July)

Macao Consumer Council attended UNCTAD meeting as Chinese delegates with State Administration for Market Regulation representatives

Consumer Council — Fri, 26 Jul 2019 00:00:00 GMT

Macao Consumer Council attended UNCTAD meeting as Chinese delegates with State Administration for Market Regulation representatives

The Macao Consumer Council, together with representatives from the State Administration for Market Regulation of the People’s Republic of China, attended the Intergovernmental Group of Experts on Consumer Protection Law and Policy, fourth session, held by the United Nations Conference on Trade and Development (UNCTAD) at the United Nations Office at Geneva on 8th to 9th July as Chinese delegates. Over 100 representatives from different countries, consumer protection organizations, as well as legal experts participated in the meeting to discuss on the implementation of the United Nations Guidelines for Consumer Protection, and how countries worldwide are using better regulations to protect the rights and safety of consumers. Reports on consumer protection in electronic commerce and consumer product safety were also highlighted by working groups on the meeting. The Council hopes to meet with delegates from different countries, especially representatives from Portuguese-speaking countries, at this annual meeting to introduce them the policy of establishing Macao as “The Commercial and Trade Co-operation Service Platform between China and Portuguese-speaking Countries”.

Concern about consumer rights in electronic transaction

The Council indicates that attending this international meeting with the State Administration for Market Regulation in recent years enables it to learn from the experiences and researches of consumers organizations in developed countries. The agenda and reports this year are important to the development of consumer protection work in Macao, local consumers are also familiar with electronic transactions and the researches and suggestions given at the meeting are all beneficial to the development of consumer rights protection regulation in Macao.

Introducing Macao’s development to participating countries

Chan Hon Sang, Full-time member of the Executive Committee of the Consumer Council and others attended this meeting as Chinese delegates with the State Administration for Market Regulation, and introduced the development of Macao’s economy, tourism and consumer protection work, as well as the policy of establishing Macao as “The Commercial and Trade Co-operation Service Platform between China and Portuguese-speaking Countries” to other participating countries. Delegates from Portuguese-speaking Countries accepted the suggestion of the Council to stay in touch for future cooperation.

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Thu, 25 Jul 2019 00:00:00 GMT

Consumer Council released 7th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of July on 25 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Santo António/25 July)

Consumer Council released 6th supermarket price survey report of the current month

Consumer Council — Mon, 22 Jul 2019 00:00:00 GMT

Consumer Council released 6th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of July on 22 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(São Lázaro, São Lourenço and Sé Parishes /22 July)

Macao and Zhuhai co-tested hand creams from both regions 43 samples passes hygiene and safety tests

Consumer Council — Thu, 18 Jul 2019 00:00:00 GMT

Macao and Zhuhai co-tested hand creams from both regions43 samples passes hygiene and safety tests

According to the cooperation agreement between the Macao Consumer Council and Zhuhai Consumer Council and for the implementation of close cooperation between cities in the Greater Bay Area, both Councils completed and announced an annual co-test report.

The first cooperation project is the hygiene and safety test of hand cream, the Macao and Zhuhai Consumer Councils tested 43 samples from both Macao and Zhuhai and all of them passes. Consumers may now access the report and other shopping suggestion on both of the Council’s websites.

The wide choice of brands of hand creams on the market reflects demand of consumers of this kind of product. Hand cream is used directly on the skin, any hazardous substances or bad hygienic condition may affect consumers’ health and safety. The Macao and Zhuhai Consumer Councils co-tested this kind of product to safeguard consumer rights.

According to the quotes national testing standard, contents of colony count, mold and yeast in the 43 samples passed the standard test on hygiene quality of hand creams, no pathogenic bacteria, such as coliform bacteria, staphylococcus aureus nor pseudomonas aeruginosa is found in the test as well.

For the testing of hazardous substances, the 43 samples were tested for their content level of mercury, lead, arsenic, cadmium, methanol, and 1,4-Dioxane, over-injection of hazardous substances of the human body over a long period of time may affect the nervous system, respiratory system, as well as all external and internal organs. No sample is found to exceed the testing standard.

Instant access to testing report of 20 samples from Macao

According to product labels, the origins of 20 hand cream samples bought in Macao include China, Japan, Korea, and countries in Europe and America, selling prices ranged from MOP10 to over MOP200. Consumers may check the report on the Council’s website (www.consumer.gov.mo).

Consumers are reminded in the test report to check the packages of hand cream products, including the names, ingredients, and details of manufacturers, consumers should also pay attention to any allergic reaction after using the product, check the expiry date and never purchase any opened product to avoid contamination and breeding of bacteria.

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Thu, 18 Jul 2019 00:00:00 GMT

Consumer Council released 5th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of July on 18 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey”(Fátima/18 July)

Consumer Council released 4th supermarket price survey report of the current month

Consumer Council — Mon, 15 Jul 2019 00:00:00 GMT

Consumer Council released 4th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of July on 15 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Taipa and Coloane Parish /15 July): https://www.consumer.gov.mo/supermarket/property/pdf/2019-07-15_622_e.pdf

Consumer Council handled 2,300 cases in first half of 2019

Consumer Council — Fri, 12 Jul 2019 00:00:00 GMT

Consumer Council handled 2,300 cases in first half of 2019

The Consumer Council handled a total number of 2,295 cases in the first half of 2019, the total number of cases has dropped by 15 percent year-on-year, whereas the 1,323 complaint cases recorded this time has raised by 40 percent year-on-year.

Complaints and inquiries from tourists amounted to 515 cases, about 22 percent of the total number, the 446 complaint cases recorded this year has raised by 7 percent year-on-year.

The top 5 categories are personal care products and services (112 cases), public transportation (105 cases), clothing & apparel (104 cases), jewellery (87 cases), and food and beverage (85 cases), these categories amounted to about 37 percent of the total complaint cases (493 cases) received in the first half of 2019.

Over 50 cases involved beauty treatment services

Personal care products and services is the most complained category in the first half of year, about half of the cases are related to beauty treatments and all cases were lodged by local citizens. The main issues are selling practices and service quality of the businesses, some of the cases have been settled after mediation by the Consumer Council.

Consumers are reminded to consider personal needs, financial ability, and to know more about the operation and service quality of beauty centres if they are going to purchase any beauty treatment plans, it is advised not to spend more than planned due to promotional discounts and not to spend great amount of money or sign any contract right away at the premises.

For public transportation, an increase of 23 percent is recorded in complaint cases in which 69 cases are related to disputes about overcharging, and complaints from tourists amounted to 53 cases.

For cases about clothing and apparel, 70 percent of the cases are related to disputes over product quality and most cases were filed due to insufficient evidence for follow-up.

Tourists’ complaints on jewellery dropped

The number of complaint cases on jewellery has dropped by 13 percent year-on-year, and about 75 percent were lodged by tourists.

The Council has prepared shopping tips for mainland tourists to let them know about the operations of local gold market, and to enhance their awareness on self-protection to avoid dispute.

The number of complaint cases recorded under food & beverage has increased by over 60 percent, cases involved disputes over hygienic condition and prices, and referral of cases has been made by the Council and sent to enforcing departments.

Other categories that recorded significant increase in the number of complaint cases included the quality and prices of electrical appliances, watches and vehicles, as well as issues on the prices of fuel.

Advices to consumers

Due to the rapid development of the consumer market and modes of transaction, the Consumer Council pays close attention to the causes of consumer disputes and make suggestions to businesses, cases are referred to the enforcing departments when necessary, and “consumer tips” are prepared for consumers as a reminder to possible consumption traps and to safeguard consumer rights.

A detailed report on the number of cases received in the first half of 2019 will be published in Consumer Report later.

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Thu, 11 Jul 2019 00:00:00 GMT

Consumer Council released 3rd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of July on 11 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Santo António Parish /11 July)

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Mon, 08 Jul 2019 00:00:00 GMT

Consumer Council released 2nd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of July on 8 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (São Lázaro, São Lourenço and Sé Parishes/8 July)

Consumer Council released 1st supermarket price survey report of the current month

Consumer Council — Thu, 04 Jul 2019 00:00:00 GMT

Consumer Council released 1st supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of July on 4 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in Nossa Senhora de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey ( Fátima /4 July)

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council — Thu, 27 Jun 2019 00:00:00 GMT

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council conducted its specific price survey on tissue papers, over-the-counter drugs, and milk powder on 27 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Results of the mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s“Macao Supermarket Price Information Platform” app, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Specific price survey on tissue papers

Specific price survey on over-the-counter drugs

Specific price survey on milk powder

Consumer Council released 8th supermarket price survey report of the current month

Consumer Council — Wed, 26 Jun 2019 00:00:00 GMT

Consumer Council released 8th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of June on 26 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Santo António/26 June)

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Mon, 24 Jun 2019 00:00:00 GMT

Consumer Council released 7th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of June on 24 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (São Lázaro, São Lourenço and Sé Parishes /24 June)

Consumer Council released 6th supermarket price survey report of the current month

Consumer Council — Fri, 21 Jun 2019 00:00:00 GMT

Consumer Council released 6th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of June on 21 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Taipa and Coloane/21 June)

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Wed, 19 Jun 2019 00:00:00 GMT

Consumer Council released 5th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of June on 19 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Fátima/19 June)

Consumer Council released 4 th supermarket price survey report of the current month

Consumer Council — Thu, 13 Jun 2019 00:00:00 GMT

Consumer Council released 4 th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of June on 13 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Santo António Parish /13 June)

Cooperation between Consumer Council and Brazil’s PROTESTE

Consumer Council — Thu, 13 Jun 2019 00:00:00 GMT

Cooperation between Consumer Council and Brazil’s PROTESTE

Representatives from the Consumer Council visited Rio de Janeiro earlier for a meeting with PROTESTE, the consumer protection organization in Brazil, to discuss on the setup of a long-term communication mechanism. The Council’s representatives were received by Maria Inês Dolci, Vice President of Directors Council of PROTESTE, and Pedro Moreira, Executive Director of PROTESTE, both parties agreed to sign a cooperation agreement to implement the relevant mechanism.

PROTESTE is the largest consumer protection organization in Brazil and Latin America, and the second largest in the world. There are over 200,000 members under PROTESTE, and it is member of the Consumers International and CONSUMARE. Both parties reached a consensus to work together in the work meeting in Rio, cooperation including personnel training, exchange of information, joint activities, sharing of research reports, etc. will be held in the future. A mutual dispute resolution mechanism was also discussed, and the status of Macao Consumer Council serving as a case referral platform between consumer organizations in China and Brazil was confirmed. To enhance Macao’s role as a service platform between China and Portuguese-speaking Countries, both parties agreed to refer complaint cases to each other within 15 days of receiving the complaints, assistance in dispute resolution and mediation will also be given to Chinese consumers who stay within the border of Brazil for short period of time.

The Consumer Council established partnership with consumer organizations in the Greater Bay Area and DECO last year (2018). As Macao is currently positioning itself as the World Centre of Tourism and Leisure and a service platform between China and Portuguese-speaking Countries, together with the need to complement in national development strategies, the Council will continue to promote long-time cooperation of “One Platform” and strive to extend the service scope of “One Platform” to national level as well as other Portuguese-speaking consumer organizations.

Casimiro de Jesus Pinto, Consultant of the Secretariat for Economy and Finance, and Chan Hon Sang, Full-time member of the Executive Committee of the Consumer Council, attended the work meeting.

Consumer Arbitration Centre case value raised Consumer dispute value less than MOP100,000 can be settled through arbitration

Consumer Council — Wed, 12 Jun 2019 00:00:00 GMT

Consumer Arbitration Centre case value raisedConsumer dispute value less than MOP100,000 can be settled through arbitration

A dispatch by the Secretary for Economy and Finance was published in Series II of the Official Gazette no. 24 on 12 June 2019, advising the revision of Section 1 Objective of the Regulations of Consumer Arbitration Centre that consumer dispute no greater than MOP100,000 value is accepted by the Arbitration Centre, this is a further step to safeguard consumer rights.

The establishment of the Arbitration Centre is based on the principle of voluntary arbitration of both parties, it aims to solve consumer dispute which is less comprehensive and involves small amount of money in the territory of Macao so as to safeguard the right to claim of consumers, and ensure that consumers are compensated reasonably, thus reducing the economic cost and time of both parties trying to resolve small claims.

600 cases processed at the Arbitration Centre

The Arbitration Centre sets the amount of small claims dispute according to that of the Court of First Instance. Over 600 cases has been processed since the establishment of the Arbitration Centre in 1998, the Regulations of Consumer Arbitration Centre has also been revised several times and performance pledge has been made to enhance the efficiency of the service provided at the Centre.

The recently amended Law of Judicial Organization has raised the amount of the limit of civil cases at the Court of First Instance to MOP100,000, taking into account the increased consumption power of local citizens in recent years and Macao as a shopping and tourism city, it is necessary for the Arbitration Centre to make relevant adjustment. In a dispatch by the Secretary for Economy and Finance, the limit of case value is raised from MOP50,000 to MOP100,000 for a consumer dispute to be settled in the Arbitration Centre.

Continuous improvement in measures and service

To enhance the service quality of the Arbitration Centre, a dispatch by the Secretary for Economy and Finance was published in earlier 2018 for the approval of the Centre to adopt the use of long-distance transmission technology, such as video conference, to facilitate cross-border mediation and hearing. Cross-border mediation and arbitration is now available between the Consumer Council and various consumer organizations in Guangdong Province, more consumer associations are expected to join this project in the future to offer convenient and proper service to tourists in order to boost confidence of tourists and promote the proper image of Macao as a shopping city.

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Mon, 10 Jun 2019 00:00:00 GMT

Consumer Council released 3rd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of June on 10 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Taipa and Coloane Parish /10 June)

Consumer Council published Consumer Report issue no. 309 featuring test reports on baby food products and soy sauce

Consumer Council — Thu, 06 Jun 2019 00:00:00 GMT

Consumer Council published Consumer Report issue no. 309 featuring test reports on baby food products and soy sauce

The latest issue no. 309 Consumer Report features two test reports on 25 baby food and 15 soy sauce products, test results are satisfactory, details and other tips can be found on the Council’s website (www.consumer.gov.mo) and WeChat account.

Contents of lead found in baby foods pass

Immunity of infants and toddlers are comparably weaker than adults, and infants and toddlers are considered high-risk group in terms of food safety. The Consumer Council and the Department of Food Safety of the Municipal Affairs Bureau (IAM) therefore conducted a test on 25 baby food products, including baby food, snacks, and drinks. All tested samples pass and the result is satisfactory, the contents of lead found in baby food also meets the testing requirement.

Long-term intake of lead during growing stage of infants and toddlers may affect their intellectual development or even cause damage to the central nerve system.

Sodium content of 1 soy sauce tested differs from nutrition facts label

Soy sauce is a major condiment, the test co-hosted by the Council and IAM shows that 15 soy sauce samples pass the testing requirements of safety in preservatives and pollutants.

The contents of sodium in 1 soy sauce sample is found to be different from the value stated on its nutrition label, the involved product has been taken off the shelves and recalled. The features of the two reports are available in Consumer Report issue 309.

Tips on choosing sticky rice dumpling

The Council and IAM periodically test different types of food and drinks, including festive foods, to ensure the safety of consumers, and the two departments have announced the test result of sticky rice dumpling before Dragon Boat Festival. A feature on how to choose sticky rice dumpling is included in this issue.

　　Warranty included with product as stated in law

To safeguard consumer rights, the Civil Code states that consumers are entitled the right to have warranty on products they purchase during a certain period, there are also regulations on how to handle defective products. The latest Consumer Report features a detailed explanation on the rights and responsibilities of both parties in a transaction.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Wed, 05 Jun 2019 00:00:00 GMT

Consumer Council released 2nd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of June on 5 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (São Lázaro, São Lourenço and Sé Parishes/5 June)

Consumer Council released 1st supermarket price survey report of the current month

Consumer Council — Mon, 03 Jun 2019 00:00:00 GMT

Consumer Council released 1st supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of June on 3 June for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in Nossa Senhora de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey( Fátima /3 June)

Consumer Council released 8th supermarket price survey report of the current month

Consumer Council — Wed, 29 May 2019 00:00:00 GMT

Consumer Council released 8th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of May on 29 May for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (São Lázaro, São Lourenço and Sé Parishes /29 May):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-05-29_610_e.pdf

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Tue, 28 May 2019 00:00:00 GMT

Consumer Council released 7th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of May on 27 May for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Santo António/27 May):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-05-27_609_e.pdf

Consumer Council released 6th supermarket price survey report of the current month

Consumer Council — Thu, 23 May 2019 00:00:00 GMT

Consumer Council released 6th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of May on 23 May for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Taipa and Coloane/23 May)

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Tue, 21 May 2019 00:00:00 GMT

Consumer Council released 5th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of May on 20 May for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey(Fátima/20 May)

Consumer Council attended Consumers International Summit 2019 in Portugal

Consumer Council — Thu, 16 May 2019 00:00:00 GMT

Consumer Council attended Consumers International Summit 2019 in Portugal

Mr. Casimiro de Jesus Pinto, consultant of the Office of the Secretary for Economy and Finance of the Macao SAR Government, together with representatives of Macao Consumer Council attended Consumers International Summit 2019 in Portugal and participated in meetings and seminars during the Summit.

The Consumers International Summit 2019 took place in Estoril, Portugal, from 29 April to 2 May. Consumers International co-hosted the summit with the Consumer Directorate-General of Portugal and the Internet Society, a global non-profit organization. Mr. Pedro Siza Vieira, Minister in the Cabinet of the Prime Minister and of Economy, Government of Portugal, Mr. João Torres, Secretary of State of Consumer Protection, Government of Portugal, and representatives from governments and consumer organizations worldwide, as well as from businesses and civil societies attended the Summit. Mr. Wong Hong Neng, President of Macao Consumer Council Executive Committee represented Macao Consumer Council and executed his voting rights.

The focus of the Summit is to put consumers at the heart of digital development. The Summit explored how artificial intelligence is leading the way to change the lives of consumers and also the impacts of the digital economy on them. The Summit harnessed the power of collective intelligence of the experts and in a way fostered understanding between those who create digital products and services, and those who use and regulate them. The Summit also addressed issues that are important to consumers living in a digital society and economy, such as choice, access, data protection and regulation.

Macao Consumer Council also took the opportunity to meet with the Portuguese Economic and Food Safety Authority (ASAE), Directorate-General for Consumer Affairs, Portugal (DGC) and The Portuguese Association for Consumer Protection (DECO). These organizations have signed cooperation agreements with the Council. The Council held meetings with these organizations respectively and discussed with them the collaboration plans in the upcoming year. In addition, the Council also met up with China Consumers Association, Consumers' Foundation of Taiwan Region and Hong Kong Consumer Council during the Summit and exchanged views regarding consumer protection issues.

The Consumers International Summit is held every four years. New policies on global consumer protection are laid out in each summit and a new president, and executive members are elected. Marimuthu Nadason of the Federation of Malaysian Consumers Association was elected President at CI’s General Assembly this time.

Consumer Council released 4 th supermarket price survey report of the current month

Consumer Council — Wed, 15 May 2019 00:00:00 GMT

Consumer Council released 4 th supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of May on 15 May for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Supermarket Price Survey (Santo António Parish /15 May)

Consumer Council launched SMS service for consumers checking case status

Consumer Council — Fri, 10 May 2019 00:00:00 GMT

Consumer Council launched SMS service for consumers checking case status

To facilitate the development of electronic governance of the SAR Government, the Consumer Council launched a new SMS reminder service for consumers in April, the SMS reminds the complainant to check notifications sent out by the Council to enhance efficiency of the case handling process and quality of service provided to consumers.

The Council handles cases in accordance with its performance pledge, updates on the case status, replies from shops, etc. are sent to consumers through letters or e-mails, the newly launched SMS service will reminder consumers about the notifications mentioned above. Consumers may make response or contact the Council when necessary. Consumers are also able to check the status of their cases through the “Track status of complaints” on the Council’s website (www.consumer.gov.mo).

A number of electronic services have been launched by the Council since 2016, including “Track status of complaints”, “Arbitration case enquiry”, and the new SMS reminder service launched last month. The Council hopes to improve quality of electronic services for the convenience of consumers when using services of the Council, and assist consumers to resolve disputes faster in order to enhance efficiency of its services.

The above service is available in Chinese, Portuguese, and English.

For enquiry, please call 8988 9315.

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Thu, 09 May 2019 00:00:00 GMT

Consumer Council released 3rd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of May on 9 May for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Taipa and Coloane Parish /9 May):

https://www.consumer.gov.mo/supermarket/property/pdf/2019-05-09_605_e.pdf

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Wed, 08 May 2019 00:00:00 GMT

Consumer Council released 2nd supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of May on 8 May for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (São Lázaro, São Lourenço and Sé Parishes/8 May)

Consumer Council released 1st supermarket price survey report of the current month

Consumer Council — Tue, 07 May 2019 00:00:00 GMT

Consumer Council released 1^st supermarket price survey report of the current month

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of May on 6 May for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in Nossa Senhora de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Website link of “Supermarket Price Survey” (Fátima/6 May):

Consumer Council received 37 cases between 1-5 May

Consumer Council — Tue, 07 May 2019 00:00:00 GMT

Consumer Council received 37 cases between 1-5 May

Consumer Council received a total number of 37 complaint cases and 13 enquiries during the 5-day Labour Day Holiday.

Hotline service was provided during 1 May Labour Day Holiday. The Council provided services on non-working days to citizens and tourists, 50 complaints and inquiries were received between the 5-day holiday, and 30 percent of the cases were lodged by tourists.

Among the 37 complaint cases, 9 cases involve taxi fees and 7 cases are related to service of food outlets, others include complaints from both tourists and local citizens on the quality and services of cosmetics products. Assistance had been given to consumers by the Council, cases had been reviewed and referred to other departments.

For enquiry or complaint, please call 8988 9315.

Consumer Council hotline available during Labour Day holidays

Consumer Council — Tue, 30 Apr 2019 00:00:00 GMT

As Labour Day holiday is approaching, consumption by citizens are expected to increase, so are the number of inbound tourists. The Consumer Council held a meeting earlier with Economic Services Bureau (DSE), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Municipal Affairs Bureau (IAM), Health Bureau (SS), and Macao Post and Telecommunications Bureau (CTT) to discuss on and exchange information of the protection of consumer rights for local citizens and inbound tourists. Participating representatives all agreed to strengthen patrol and interdepartmental communication during Labour Day holidays to ensure measures taken are well implemented.

To better safeguard consumer rights, the Consumer Council organized patrols with relevant departments to promote good business practice among businesses.

The Consumer Council will provide special hotline service from 9AM to 6 PM daily on 1 May, 4 and 5 May (normal working days on 2 and 3 May). Consumer Council’s staff will be taking calls regarding complaints or inquiry and assistance will be given when necessary. Consumer Council hotline: 8988 9315.

If anyone finds his or her consumer rights being infringed, he or she should file a complaint at the Council or other departments and provide all necessary detailed information. Online complaint service is available on the Council’s website (www.consumer.gov.mo) and the Council’s WeChat account for consumers’ convenience.

Consumer Council released specific price survey results on tissue papers, OTC drugs, and milk powder

Consumer Council — Mon, 29 Apr 2019 00:00:00 GMT

Consumer Council conducted its specific price survey on tissue papers, over-the-counter drugs, and milk powder on 29 April for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Results of the mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s “Posto das Informações de Preços em Macau” iPhone and Android apps, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Browse: Specific price survey on tissue papers

Browse: Specific price survey on over-the-counter drugs

Browse: Specific price survey on milk powder

Consumer Council released 8nd supermarket price survey report of the current month

Consumer Council — Fri, 26 Apr 2019 00:00:00 GMT

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of April on 25 April for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Website link of “Supermarket Price Survey” (Santo António/25 April)

Consumer Council released 7th supermarket price survey report of the current month

Consumer Council — Wed, 24 Apr 2019 00:00:00 GMT

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of April on 24 April for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket Price Survey” (Taipa and Coloane/24 April)

Consumer Council released 6nd supermarket price survey report of the current month

Consumer Council — Thu, 18 Apr 2019 00:00:00 GMT

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of April on 17 April for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Website link of “Supermarket Price Survey” (São Lázaro, São Lourenço and Sé Parishes /17 April)

Consumer Council released 5th supermarket price survey report of the current month

Consumer Council — Mon, 15 Apr 2019 00:00:00 GMT

The Consumer Council conducted its ‘Supermarket price survey’ of the second-half of April on 15 April for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Website link of “Supermarket Price Survey” (Fátima/15 April)

Consumer Council released 4 th supermarket price survey report of the current month

Consumer Council — Thu, 11 Apr 2019 00:00:00 GMT

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of April on 11 April for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 7 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Website link of “Supermarket Price Survey” (Taipa and Coloane Parish /11 April)

Consumer Council released 3rd supermarket price survey report of the current month

Consumer Council — Wed, 10 Apr 2019 00:00:00 GMT

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of April on 10 April for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket Price Survey (Santo António Parish /10 April):

Consumer Council released 2nd supermarket price survey report of the current month

Consumer Council — Tue, 09 Apr 2019 00:00:00 GMT

The Consumer Council conducted its ‘Supermarket price survey’ of the first-half of April on 8 April for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in São Lázaro, São Lourenço and Sé Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo), the “Supermarket Price Information Platform” app, or the Council’s WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council and local libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket Price Survey” (São Lázaro, São Lourenço and Sé Parishes/8 April)

MOU signed between Hong Kong and Korea Consumer Agency for joint co-operation in consumer dispute referral mechanism

Consumer Council — Tue, 09 Apr 2019 00:00:00 GMT

The Macao Consumer Council and the Korea Consumer signed a Memorandum of Understanding (MOU) in Macao on 9 April to strengthen their work regarding consumer protection and for the set-up of joint co-operation to safeguard consumer rights of citizens in both places when traveling in each other’s region.

People are always traveling nowadays, better protection on cross-border travel has become crucial in the work of consumer organizations, the Macao Consumer Council therefore sets up co-operation mechanism with consumer organizations in different countries and regions to resolve the situation in which citizens’ and tourists’ rights to claim are limited due to differences in legislations, language barrier, business practices, and geographical problems.

Korea is one of the popular destinations of Macao citizens and the number of inbound tourists from Korea keeps on increasing, with visitor arrivals hit a record of over 800,000 in 2018. Consumer disputes are expected to rise due to the more frequent visits of consumers from both regions, the Council and Korea Consumer Agency therefore signed an MOU which seeks to build joint co-operation in consumer dispute referral mechanism to safeguard consumer rights.

In accordance with the MOU, cross-border consumer disputes will be resolved through mediation, regulations regulating the procedures for handling case referral, the information needed, legislations to be adopted, and the confidentiality of personal information are also included for the objective of fairness, mutual respect and mutual benefits of both parties in the Memorandum.

After the signing of the MOU, Macao citizens will be entitled to file their complaints at the Council when they experience any consumer dispute with shops in Korea, the Council will refer the case details and relevant documents to the Korea Consumer Agency upon receipt of the consent of the complainant, and the Agency will urge the involved business to settle the dispute. Meanwhile, Korean tourists in need will also be able to get assistance in Macao from the Consumer Council.

Other areas of co-operation include exchange of information regarding investigation and research as well as staff training opportunities.

The Macao Consumer Council and Korea Consumer Agency believe that the consumer dispute referral mechanism not only helps to settle consumer disputes but also brings positive impact on tourism and retail industries in both places in the long run.

The MOU is signed by Wong Hong Neng, President of the Executive Committee of the Consumer Council, and the President of Korea Consumer Agency, Lee Hee-Sook.

The Korea Consumer Agency is a government organization established in 1987, aiming to promote the policies regarding consumer rights and interests in Korea.

Improvements made on supermarket price survey work Consumer Council collects prices from the same supermarket twice a month

Consumer Council — Thu, 04 Apr 2019 00:00:00 GMT

Improvements made on supermarket price survey workConsumer Council collects prices from the same supermarket twice a month

The Consumer Council continues to improve its supermarket price survey work, after reviewing on its work in recent years, price changes cycle and frequency, as well as listening to consumers’ suggestions, the Council started to collect price data from the same supermarket twice a month, this will further increase the timeliness of the survey report.

8 survey reports to be announced monthly

The improved supermarket price survey work will be carried out 8 times a month, the Council will collect prices from over 40 markets in 5 parishes in the first half of each month, over 200 price data will be collected on the collection day and used in the “Supermarket price survey report” for consumers’ reference and comparison. Consumers may use the “Supermarket Price Watch”, “Shopping Basket”, “Smart Choice” and other functions such as price difference percentage to compare prices and promotional offers of each supermarket to make the best shopping choice. The Council will repeat the same 4 price collection work in the second half of each month. The Council indicates that the increased frequency of its price data collection work will help to enhance the practicability and timeliness of the survey report.

About 70 percent of the most used daily goods surveyed will be used to compare with the price data collected in the previous report, consumers will be able to know about price changes and percentage change of each supermarket. Moreover, the Council will make changes to its price collection work according to the market, such as adding seasonal products, for the provision of timely and efficient information to consumers.

1st price survey of April on Fátima Parish now available

The first price survey of April included 14 supermarkets in Fátima Parish, consumers may access the data of each survey report on the Council’s website, “Supermarket Price Information Platform” app available on both iPhone and Android platforms, and the Council’s official WeChat account.

The “Supermarket Price Survey” is also available for free at the main office of the Consumer Council, and local libraries of the Cultural Affairs Bureau.

The Consumer Council conducts its local supermarket price collection work for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June, to enhance the transparency of product price at supermarkets.

For enquiry, please call 8988 9315.

Browse: Website link of “Supermarket Price Survey” (Fátima/4 April)

Consumer Council released specific price survey results on diapers, OTC drugs, and milk powder

Consumer Council — Tue, 26 Mar 2019 00:00:00 GMT

Consumer Council conducted its specific price survey on diapers, over-the-counter drugs, and milk powder on 26 March for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Results of the mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s “Posto das Informações de Preços em Macau” iPhone and Android apps, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Browse: Specific price survey on diapers

Browse: Specific price survey on over-the-counter drugs

Browse: Specific price survey on milk powder

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Fri, 22 Mar 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 21 March for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The Consumer Council has decided the seven parishes in Macao into different regions and conduct the supermarket survey work eight times monthly, data of each survey is generated into “Supermarket price survey report” and uploaded to the Council’s website. Moreover, the data is used to analyze the selling prices of all products and presented in different functions on the app, such as “Supermarket Price Watch” and “Smart Choice”, to enable consumers to compare prices at supermarket more conveniently. Consumers may assess the data of each survey report on the “Supermarket Price Information Platform” app available on both iPhone and Android platforms, the Council’s official WeChat account and the Council’s website.The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Taipa and Coloane)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Wed, 20 Mar 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 20 March for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Sé Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

/P>The Consumer Council has decided the seven parishes in Macao into different regions and conduct the supermarket survey work eight times monthly, data of each survey is generated into “Supermarket price survey report” and uploaded to the Council’s website. Moreover, the data is used to analyze the selling prices of all products and presented in different functions on the app, such as “Supermarket Price Watch” and “Smart Choice”, to enable consumers to compare prices at supermarket more conveniently. Consumers may assess the data of each survey report on the “Supermarket Price Information Platform” app available on both iPhone and Android platforms, the Council’s official WeChat account and the Council’s website.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Sé)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Tue, 19 Mar 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 18 March for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in São Lázaro and São Lourenço Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey” (São Lázaro and São Lourenço )

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Fri, 15 Mar 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 14 March for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 12 supermarkets in Lam Mau, Patane and San Kio areas in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

Browse: Supermarket price survey (Santo António2)

Consumers International announces new annual theme “Trusted Smart Products”

Consumer Council — Thu, 14 Mar 2019 00:00:00 GMT

Consumers International (CI) announces the theme of this year’s “World Consumer Rights Day” as “Trusted Smart Products”, and calls on consumer organizations worldwide to raise awareness around the world on these new technology.

Smart products are connected to the internet and receive, collect and send data. Globally, there are currently 23.1 billion smart products in the world, outnumbering people three to one. From smart phones to wearable fitness trackers, to voice-activated assistants and smart TVs, many of the products we use are increasingly becoming connected by default.

The emergency of smart technology brings many opportunities to consumers: access to new services, more responsive products, greater convenience and choice. There are, however, some significant causes for concern: lack of security, privacy and meaningful choice over how we use them, as well as a lack of clarity about who is responsible when things go wrong.

As smart products become an increasingly common part of daily life, CI wants to increase access to these devices through fair data pricing, a better internet infrastructure as well as securing protections for consumers using second-hand devices.

These consumer’s connected products should be sold with basic security as standard and updates should be provided for reasonable period after sale so that hackers can’t access consumers’ data or alter the functionality of the products, consumers’ privacy and data protection rights must also be properly protected and upheld to address potential harms such as invasive marketing, loss of privacy and security breaches. Moreover, connected products should abide by interoperable and compatible device and software standards to avoid lock-in effects and enhance consumers’ ability to easily compare and switch providers.

The Macao Consumer Council has launched a few mobile phone apps for the provision of product prices to consumers, consumers may also lodge their complaint or enquiry on its website and WeChat account, the Council is committed to maintaining the safety of all its platforms to safeguard the privacy of consumers. Meanwhile, seminars on how to protect personal information are held periodically for “Adherents” and “Certified Shop” for comprehensive protection on local consumers.

“Business Integrity Enhances Consumer Confidence”- annual theme for the Mainland

China Consumers’ Association announces the theme of WCRD 2019 as “Business Integrity Enhances Consumer Confidence”. The theme is to promote the establishment of credit system in the Mainland and create a favorable consumption environment.

The goals of this theme include the promotion of business integrity and compliance with laws and regulations, the improvement of social supervision and evaluation systems, the encouragement of consumers to exercise their rights and responsibilities of supervision, enhancement in cooperation between consumer associations and government departments. In addition, the consumer associations in the Mainland should play an active role in establishing credit system and hold activities to promote self-regulation in industry so as to enhance consumer satisfaction and confidence in the consumer market.

Macao Consumer Council agrees that business integrity is a guarantee to consumers and is a key to enhance business development in Macao. The Council therefore continues to strengthen the “Certified Shop” scheme, establish codes of practices and help build an honest consumer environment. The Council continues to explore more cooperation with the Greater Bay Area and assist in developing a quality living circle for living and travelling.

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Wed, 13 Mar 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 13 March for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Horte e Costa, Avenida do Ouvidor Arriaga and Rua da Emenda areas in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Santo António1)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Tue, 12 Mar 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 11 March 2019 for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets in Toi San, Ilha Verde and Fai Chi Kei areas in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

Browse: Supermarket price survey (Fátima 3)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Fri, 08 Mar 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 7 March for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Iao Hon Market and the Border Gate area (Portas do Cerco ) in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Fátima 2)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Wed, 06 Mar 2019 00:00:00 GMT

Consumer Council conducted its first ‘Supermarket price survey’ on 6 March for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Areia Preta, Mong Há and Avenida de Venceslau de Morais in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Fátima 1)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Thu, 28 Feb 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 27 February for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Taipa and Coloane)

Consumer Council released specific price survey result on tissue papers, household cleansing products, and oral care products

Consumer Council — Thu, 28 Feb 2019 00:00:00 GMT

Consumer Council conducted its specific price survey on tissue papers, household cleansing products, and oral care products on 28 February for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June.

Results of the mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s‘Macao Price Platform’ iPhone and Android apps, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Browse: Specific price survey on tissue papers

Browse: Specific price survey on household cleansing products

Browse: Specific price survey on oral care products

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Tue, 26 Feb 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 25 February for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Sé Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

Browse: Supermarket price survey (Sé)

Consumer Report issue 306 published Analysis on 2018 supermarket price shows 2% increase

Consumer Council — Fri, 22 Feb 2019 00:00:00 GMT

An analysis on 2018 supermarket price is featured in the latest issue no. 306 Consumer Report, an increase of 1.8 percent year-on-year was recorded in the average prices of the 350 products surveyed by the Consumer Council. The highest percentage increase was recorded in the average retail price of rice while the lowest was found in fresh produce with a decrease of 7 percent.

Price of rice in supermarkets increased almost 10 percent

The Council collected prices of 357 products from 100 supermarkets in its 2018 supermarket price survey work, a total of 450000 price data was recorded. 3 categories of products recorded year-on-year price decrease, the biggest price drop of 7.6 percent was found in fresh produce while the greatest price increase of 13 percent was seen in the prices of rice as many rice brands recorded average price increase of over 20 percent in 2018. Snacks and tissue papers also recorded an increase of about 3 percent.

Increased number of users comparing prices in app

The analysis reviews that the number of users of the “Supermarket price information platform” app continues to grow, there were 2,000 new users in 2018 and 8 million page views, meanwhile, the Council added the new “frozen food” category in mid-2018 in response to consumers’ request.

Consumers are suggested to check the supermarket price report on its website, mobile phone app, wechat account, or get hard copies in public libraries, the “Supermarket price information platform” also includes functions such as “Supermarket price watch”, “Rankings of products with price differences of over 50%”, and “Smart choice” for consumers’ convenience to look for the cheapest products.

Almost 2,300 complaint cases received last year

A feature on the number of cases received in 2018 is included in the latest Consumer Report. Over 5,000 cases were received in 2018, which was about 0.5 percent less than 2017, and there were 2,290 complaints and 2,753 inquires respectively. The top five categories of the most complaints received were jewelry (201 cases), public transportation (166 cases), food and beverage (163 cases), personal care products and services (148 cases) and food services (144 case), which amounted to about 35 percent of the total number of complaint cases received in 2018. In 2018, there were over 20 complaint cases on disputes about electronic payment methods, the Council will strengthen its consumer education work as e-payments become widely popular and common, business platforms are also suggested to enhance the transparency of their terms and conditions to avoid any disputes with consumers.

Consumer Report issue 306 also talks about how consumer rights are protected when defects occur in renovation projects and recent works of the Consumer Council. Consumers may access the magazine online on the Council’s official website and WeChat official account. Consumer Report is now also available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries, and bookstores.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Fri, 22 Feb 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 21 February for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in São Lázaro and São Lourenço Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey” (São Lázaro and São Lourenço )

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Wed, 20 Feb 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 20 February for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 12 supermarkets in Lam Mau, Patane and San Kio areas in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

Browse: Supermarket price survey (Santo António2)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Tue, 19 Feb 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 18 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Horte e Costa, Avenida do Ouvidor Arriaga and Rua da Emenda areas in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Santo António1)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Thu, 14 Feb 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 14 February 2019 for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets in Toi San, Ilha Verde and Fai Chi Kei areas in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau..

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Fátima 3)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Wed, 13 Feb 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 13 February for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Iao Hon Market and the Border Gate area (Portas do Cerco ) in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Fátima 2)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Tue, 12 Feb 2019 00:00:00 GMT

Consumer Council conducted its first ‘Supermarket price survey’ on 11 February for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Areia Preta, Mong Há and Avenida de Venceslau de Morais in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Fátima 1) website link

Consumer Council received 41 complaint cases during CNY Holiday

Consumer Council — Mon, 11 Feb 2019 00:00:00 GMT

The Consumer Council provided hotline service to consumers during 4 to 10 February, a total of 56 inquiry and complaint cases were received during the one-week CNY holiday. Among the 41 complaint cases, 17 cases were lodged by citizens regarding outbound travel and prices of products, etc., 24 cases were lodged by tourists. The Council has offered assistance to consumers and follow up has been made, certain cases had been referred to other departments.

About 30 percent of all complaints involved tourists complaining about taxi service, including taxi fares not charged by meter and overcharging, 6 cases were lodged on the quality of clothing and apparel, there were also 6 cases on the service attitude of food and beverage outlets, and most complainants were tourists.

For enquiry or complaint, please call the Consumer Council’s hotline 8988 9315.

Consumer Council and other departments met with F&B industry Restaurants required to report price alteration in advance

Consumer Council — Sat, 02 Feb 2019 00:00:00 GMT

Consumer Council and other departments met with F&B industryRestaurants required to report price alteration in advance

The Consumer Council, Macao Government Tourism Office (DST) and Municipal Affairs Bureau (IAM) met with food and beverage industry in Macao before Chinese New Year to ensure food and beverage outlets offer quality and honest service to consumers. Shops are reminded to report any price alterations to the relevant departments and let consumers know in advance to safeguard consumer rights.

A lot of consumers choose to dine out during Chinese New year, and tourists are expected to patronize restaurants, to safeguard consumer rights and maintain Macao’s image as an international city, the Consumer Council, DST, and ICM met with The United Association of Food and Beverage Merchants of Macao and Association of Macau Small and Medium Enterprises of Catering earlier to discuss on the preparation work of the industry before Chinese New year holiday kicks off.

Prices should be listed accurately

All three departments stated that any price changes or temporary surcharges are required to be reported, the F&B industry are reminded to follow the regulations of Decree-law no. 16/96/M to inform the enforcing department whenever adjustment is made to the price list, meanwhile, food items must be listed completely and accurately on the menu on at the premises, charges and price adjustments should also be known to consumers. For inbound tourists who are not familiar with the local market, they should be explained to and informed of any charges to avoid any misunderstandings and disputes. The two chambers are invited to disseminate the topics discussed on the meeting to their members to better consumer rights work.

5 complaint cases on food & beverage received last year

The Council provided previous complaint cases of food and beverage services as examples for the chambers’ reference on the meeting. The Council stated that as communication between government departments and the industry has now been strengthened, the situation of consumers complaining F&B outlets during holidays has improved. The Council received 5 complaint cases in 2018 and hoped that the industry would pay more attention to consumers’ requests and further enhance the service quality of the industry.

Consumer Council hotline available during Chinese New Year Holidays

Consumer Council — Fri, 01 Feb 2019 00:00:00 GMT

As consumption by citizens and the number of inbound tourists are expected to increase during Lunar New Year, the Consumer Council held a meeting before the festival with Economic Services Bureau (DSE), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Municipal Affairs Bureau (IAM), Health Bureau (SS) and Macao Post and Telecommunications Bureau (CTT) to discuss on the protection of consumer rights for local citizens as well as inbound tourists.

To better safeguard consumer rights, the Council organized patrols with other departments to promote good business practice among shops, the Council also plans to meet with the food and beverage industry to encourage good communication between consumers and the industry. Food outlets are asked to display clear price lists to consumers during holidays.

The Consumer Council will provide special hotline service from 9AM to 6 PM daily from 4th February to 10th February (9AM to 1PM on 4th February and working day on 8th February). Consumer Council’s staff will be taking calls regarding complaints or inquiry. Consumer Council hotline: 8988 9315.

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Thu, 31 Jan 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 30 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Taipa and Coloane Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Taipa and Coloane)

Consumer Council and other departments started patrolling before Chinese New Year

Consumer Council — Wed, 30 Jan 2019 00:00:00 GMT

The Consumer Council, Macao Customs, Economic Services, and the Municipal Affairs Bureau (IAM) patrolled together at Tap Seac Chinese New Year Market earlier to distribute promotional leaflets and raise the awareness of vendors in abiding the laws for the order and safety of the market, as well as to safeguard the rights of consumers.

As Chinese New Year and shopping high season are approaching, to safeguard the safety and rights of consumers, the Consumer Council and Macao Customs visited shops in different areas, covering industries such as goldsmiths and jewellery , dried seafood, and drugstores to promote intellectual property rights and how to label price properly. Businesses are reminded to protect the safety and rights of consumers by abiding by the laws and take responsibilities in every aspects in businesses, from procurement to retail sales of products.

Aside from visiting retail shops in different areas, the Consumer Council, Macao Customs, Economic Services, and the Municipal Affairs Bureau visited the Tap Seac New Year market to distribute information to vendors to avoid violation of intellectual property rights and pay attention to product safety.

To safeguard consumer rights, suggestions were given to shops by the departments during the patrol these several days to ensure product quality and that sales practice of the shops are safe and legal. The relevant departments hope to ensure that the market is in good order and that consumer rights are better protected.

The Council urged “Certified Shops” to provide quality service to consumers, explanation should be made to tourists if they are not familiar with local shopping habit to avoid disputes and to maintain the image of Macao as an international shopping city.

For inquiry, please call 8988 9315.

Consumer Council released specific price survey results on diapers, OTC drugs, and milk powder

Consumer Council — Tue, 29 Jan 2019 00:00:00 GMT

Consumer Council conducted its specific price survey on diapers, over-the-counter drugs, and milk powder on 29 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Results of the mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s “Posto das Informações de Preços em Macau” iPhone and Android apps, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

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Consumer Council conducted survey on credit card reward points and mileage redemption programmes

Consumer Council — Fri, 25 Jan 2019 00:00:00 GMT

A lot of card issuing companies now offer consumers to use their credit card reward points to transfer to air mileage, consumers are facing numerous credit card advertisements but are clueless about which one offers the best rebate. The Consumer Council surveyed 8 card issuing companies in Macau for the application requirements, foreign transaction fees, terms and methods of transferring reward points to air mileage, etc. of 29 credit cards, details of the survey can be found in the latest issue 305 Consumer Report.

Handling fee may be charged for air mileage conversion

The survey result shows that 10 out of the 29 credit card allow direct conversion to air mileage, cardholders of 7 credit cards can use their reward points for mileage conversion and most card issuing companies will charge consumers a handling fee of $100 to $300 unless otherwise waived, consumers therefore have to compare the terms and methods for mileage conversion of different card issuing companies, including the amount required for each mile, valid period of reward points, and processing time for redemption, etc., as all of the above affect the amount of mileage converted and other restrictions on consumers.

Pay attention to foreign transaction fees

It is revealed in the survey that a foreign transaction fee of 1.5% to 1.95% is charged on 17 surveyed cards issued by card issuing companies, consumers need to pay attention to the foreign transaction fee involved, and compare it with promotional offers such as earning double reward points when using credit card overseas to see if more mileage are being earned or not. Meanwhile, special attention needs to be paid to details of promotional campaigns and consumers are suggested not to overspend for the purpose of earning mileage. Details of the survey is now available in the latest Consumer Report.

Efficiency test on 8 disposable dehumidifiers

Consumers choose different types of dehumidifier to keep indoor and clothes dry on humid days, the latest Consumer Report features a test report on the efficiency of 8 disposable dehumidifiers in which some samples are found to have poor performance in areas such as permeability efficiency and package tightness, permeability efficiency is the level of moisture absorbed in the dehumidifier and leaked back to the air through the air slip.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released price survey on 11 festive foods

Consumer Council — Fri, 25 Jan 2019 00:00:00 GMT

Browse: Website link of “Specific price survey on festive foods” report

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Wed, 23 Jan 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 23 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Sé Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Sé) website link

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Mon, 21 Jan 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 21 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 14 supermarkets in São Lázaro and São Lourenço Parishes. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.For inquiry, please call 8988 9315.

Browse: “Supermarket price survey” (São Lázaro and São Lourenço)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Fri, 18 Jan 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 17 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 12 supermarkets in Lam Mau, Patane and San Kio areas in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

Browse: “Supermarket price survey (Santo António2)

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Wed, 16 Jan 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 16 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Horte e Costa, Avenida do Ouvidor Arriaga and Rua da Emenda areas in Santo António Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Santo António1) website link

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Tue, 15 Jan 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 14 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets in Toi San, Ilha Verde and Fai Chi Kei areas in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau..

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Fátima 3) website link

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Fri, 11 Jan 2019 00:00:00 GMT

Consumer Council conducted its ‘Supermarket price survey’ on 10 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Iao Hon Market and the Border Gate area (Portas do Cerco ) in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey (Fátima 2) website link

5,043 cases received by Consumer Council in 2018

Consumer Council — Fri, 11 Jan 2019 00:00:00 GMT

5,043 cases received by Consumer Council in 2018

The Consumer Council received 2,290 complaints and 2,753 inquiries in 2018, totaling 5,043 cases, 1,299 cases were lodged by tourists.

The total number of cases of the top 5 categories of complaints amount to 35 percent of the total. The top 5 categories are jewelries (201 cases), public transportation (166 cases), food and beverage (163 cases), personal care products and services (148 cases), and food services (144 cases).

Attention paid to disputes regarding quality and prices of gold ornaments

The main issues involved in complaints on jewelries are prices and quality of gold and diamond ornaments, especially disputes on group tourists visiting designated jewelry shops. The Consumer Council therefore started sending out tips for consumers in China through China Consumers Association and consumer organizations in different provinces and cities since early 2018, reminding tourists the tips for buying gold and other ornaments in Macao. The Council also works together with other government departments and requires the gold industry to label in details the price and other information of gold ornaments. The Council will pay attention to complaint cases on this category and provide assistance to consumers to safeguard the consumer rights of tourists.

About 75 percent of the complaint cases on public transportation, which amount to 126 cases are overcharging and service attitude of taxi drivers, the number of cases on this category has increased by 40 percent compared to 2017.

Consumer alert to be reinforced on online shopping and electronic payments

A 60 percent increase in complaint cases is recorded in 2018 in food and beverage category, mainly on quality and prices of food and beverage items, there are also minor cases on food products purchased online.

A 70 percent increase in complaint cases is also recorded in food and beverage service in 2018, over 10 cases are involved with service provided by online platform for ordering takeaway food, meanwhile, the number of cases on electronic payments has also increased due to adoption of electronic payment methods by consumers. Among all cases received in 2018 under public services, over 20 cases are issues on electronic payments, businesses are reminded to establish appropriate and clear transaction terms to avoid disputes, the Council will also enhance its work on sending out “Consumer Alert” to consumers to strengthen consumers’ awareness on their own rights.

Consumers are suggested to check all terms and conditions, as well as information about discount offers before using electronic payment methods, all transaction details must be checked before confirming payment, and check the balance amount once payment is completed, also, pay special attention to security when linking credit card to payment account.

For complaints on personal care products and services, an increase of 57 percent is recorded, complaints are mainly about shops bring too aggressive and continuous selling by phone. Consumers are reminded to make consumption sensibly and pay special heed to prepayment consumption when ordering beauty packages.

The number of complaints on telecommunication supplies continues to decrease, only 6 cases were lodged during 2018.

Details of the number of cases received in 2018 by the Consumer Council and other consumer alerts will be released later.

Consumer Council released latest ‘Supermarket price survey’ Various functions available on website and app

Consumer Council — Wed, 09 Jan 2019 00:00:00 GMT

Consumer Council conducted its first ‘Supermarket price survey’ on 9 January for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Areia Preta, Mong Há and Avenida de Venceslau de Morais in N. Sra. de Fátima Parish. Consumers may now check the report data on the Council’s website (www.consumer.gov.mo) or the “Supermarket Price Information Platform” app.

The “Supermarket Price Survey” is now available at the main office of the Consumer Council, IAM’s Iao Hon and S. Domingos Markets, and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council received 138 cases during multiple holidays

Consumer Council — Thu, 03 Jan 2019 00:00:00 GMT

Hotline services were provided by the Consumer Council earlier during public holidays, a total number of 138 cases were received between 20 December 2018 to 1 January 2019, 60 percent of which are complaint cases, the Council has offered assistance according to the requests of consumers.

Among the 83 complaint cases, 44 cases were lodged by local citizens and 39 were lodged by tourists, 5 cases were complaints on taxi services and 6 cases about prices of food outlets and food quality, etc.. Follow-up and referral of cases have been made by the Consumer Council.

Consumer Council released specific price survey result on tissue papers, household cleansing products, and oral care products

Consumer Council — Fri, 28 Dec 2018 00:00:00 GMT

Consumer Council conducted its specific price survey on tissue papers, household cleansing products, and oral care products on 28 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June.

For inquiry, please call the Council’s hotline: 8988 9315.

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Consumer Council published latest Consumer Report Featuring survey reports on hotel reservation service by travel agencies and ID photo taking service

Consumer Council — Fri, 21 Dec 2018 00:00:00 GMT

Sufficient and transparent information enable consumers to make better consumption choices, the Consumer Council conducted two survey reports on hotel reservation service offered by travel agencies and ID photo taking service by photography shops, reports are now available in the latest issue 304 Consumer Report.

Pay attention to surcharge by travel agencies for booking overseas hotels

A lot of consumers choose to book overseas hotels through travel agencies, the Consumer Council conducted a survey on those providing this service earlier, about 60 percent of the surveyed travel agencies charge consumers an extra fee when making reservation and require consumers to prepay the whole sum, though some travel agencies state that no extra fee is charged and that reservation can be made by paying a deposit.

Other surveyed items include how travel agencies handle when consumers want to cancel reservation or change check in dates, as well as failure to check in due to force majeure, most travel agencies state that consumers’ request are decided base on the terms and conditions of the hotels, some of the agencies also reply that extra fees will be charged.

Consumers are suggested to check the official website of the desired hotel to know more about the terms and conditions and compare them with the regulations of travel agencies before choosing to book via travel agencies, also, inquiries should be made regarding the contents and restrictions of services provided by travel agencies, such as different ways of checking in after arrival. Consumers should provide accurate details for making reservation to avoid extra procedures and time when checking in.

Travel agencies are suggested to explain terms and conditions to consumers, including regulations and fees involved when consumers choose to amend or cancel any bookings.

Extra fee charged on consumers for keeping original copy of photo

Local citizens need to submit personal ID photo when applying for different types of documents, the Council surveyed 24 photography shops that offer photo taking services for Macao ID, Macao Passport, and Home Visit Permit, the survey result reviews that the cost of photo taking service charged by different shops vary more than double, some shops charge consumers an extra fee for getting the original copy or an edited version, some even do not offer the original copy to consumers. One of the shop surveyed charge an amount of at least MOP200 for photo retouching.

　　Recent works of the Consumer Council

The list of the 13 “Class A Certified Shops” of 2018 can be found in the latest issue Consumer Report, a feature on the annual “Certified Shop” award ceremony is also available in the said issue.

The Macao Consumer Council and the Consumer Association of Hengqin New Area of Zhuhai worked together and offered cross-border arbitration service to a consumer in Macao for the first time through the “Cross-border video mediation platform” earlier, details can be found in Consumer Report.

Consumer Report is now available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries, and bookstores. Consumers may also access the magazine online on the Council’s official website and WeChat official account.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released its latest ‘Supermarket price survey’ on Sé Parish

Consumer Council — Wed, 19 Dec 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 19 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Sé Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo), ‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

With reference to the local seven parishes and the number of supermarkets in each parish, the Council has divided around 100 supermarkets into 8 areas for price collection. The Council collects prices from these supermarkets for the provision of a more comprehensive database for consumers to check price discrepancies and make price comparisons according to their desired locations.

For inquiry, please call 8988 9315.

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Consumer Council released latest ‘Supermarket price survey’ in Taipa and Coloane area

Consumer Council — Tue, 18 Dec 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 18 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 10 supermarkets in Taipa and Coloane area.

For inquiry, please call 8988 9315.

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Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included supermarkets in São Lázaro and São Lourenço Parishes

Consumer Council — Mon, 17 Dec 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 17 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets in São Lázaro and São Lourenço Parishes.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in Santo António Parish

Consumer Council — Fri, 14 Dec 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 13 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Horte e Costa, Avenida do Ouvidor Arriaga and Rua da Emenda areas in Santo António Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in Santo António Parish

Consumer Council — Wed, 12 Dec 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 12 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets at Lam Mau, Patane and San Kio areas in Santo António Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo), ‘Supermarket Price Information Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included supermarkets in N. Sra. de Fátima Parish

Consumer Council — Fri, 07 Dec 2018 00:00:00 GMT

Consumer Council conducted its third ‘Supermarket price survey’ on 6 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Toi San, Ilha Verde and Fai Chi Kei areas in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 13 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Thu, 06 Dec 2018 00:00:00 GMT

Consumer Council conducted its second ‘Supermarket price survey’ on 5 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Iao Hon Market and the Border Gate area (Portas do Cerco ) in N. Sra. de Fátima Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council announced annual result of “Certified Shops” Over 1,000 shops awarded emblem for next year

Consumer Council — Wed, 05 Dec 2018 00:00:00 GMT

The Consumer Council announced the annual assessment result of “Certified Shops”, 1,040 shops passed this year’s assessment and are awarded the 2019 “Certified Shop” emblem, over 800 shops are graded B or above, and 13 of them are graded “Class A Certified Shops”. The Consumer Council awarded the “Class A Certified Shops” on a ceremony held on 5th December and encouraged all shops participating in the mechanism to continue doing business with honesty and integrity to make Macao a safer and better shopping environment.

Improvements seen in annual assessment passing rate

About 1,300 shops were assessed and evaluated in 2018 and 83 percent of them passed the annual assessment, which is about 10 percent more than last year. The Council indicated that the passing rate is maintained even though assessment requirements and monitoring measures are being revised and improved annually shows that the monitoring, training, and guidance of the Council on “Certified Shops” are effective, and that most “Certified Shops” are able to make improvements according to the assessment requirements help enhancing the quality of the “Certified Shop” team.

Quality improvement in “Certified Shop” mechanism

The “Certified Shop” mechanism has been launched for almost 20 years, the Consumer Council aims to better the mechanism both in quality and quantity by co-operating with economic organizations and providing in-person services to “Certified Shops”, a result of almost 100 shops have joined the mechanism in 2018 using these services. For the quality, the Council continues to revise and improve the assessment standard for the enhancement of services and other quality of “Certified Shops”, the “Code of Practice” established for various industries are used to achieve professionalism for “Certified Shops”, a total of 19 “Code of Practice” have been established for better operation in all kinds of industries. The Council will develop more “Code of Practice” gradually aiming at building a trusted and harmonious relationship between consumers and businesses.

Continuous improvement measures takenThe retail and service industries are both important elements in building the World Centre of Tourism and Leisure, and in the multi-destination travel policy in the co-operation between cities in the Greater Bay Area, “Certified Shops” participating in the mechanism work to gain consumers’ confidence by achieving better grades, the Council also ensures effective consumer protection measures are carried out among “Certified Shops” and enhances shops’ competitiveness through the promotion of the “Certified Shop” emblem to citizens and tourists.

60 Consumer Arbitration Centre Consultants awarded certificates

60 experts and representatives from different organizations are also awarded certificates for their continuous support as consultants of the ‘Consumer Arbitration Centre’ during the award ceremony.

Guests attending the annual ceremony include Arbitration Judge of Consumer Arbitration Centre, Dr. Chan Io Chao, President of China Chamber of Tourism, Wang Ping, Secretary General of China Chamber of Tourism, Wu Guoliang, Deputy Chief Executive of Hong Kong Consumer Council, Mr. Eddy Tong Chi-chung, Head of Consumer Education Division of Hong Kong Consumer Council, Ms. Carmen Ng Ka-man, Consumer Arbitration Centre Consultations, as well as members of the General and Executive Committee of Macao Consumer Council.

Attachment: list of 13 ‘Class A Certified Shops’

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 10 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Tue, 04 Dec 2018 00:00:00 GMT

Consumer Council conducted its first ‘Supermarket price survey’ on 3 December for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Areia Preta, Mong Há and Avenida de Venceslau de Morais in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ on Sé Parish

Consumer Council — Fri, 23 Nov 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 22 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Sé Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released specific price survey results on diapers, OTC drugs, and milk powder

Consumer Council — Fri, 23 Nov 2018 00:00:00 GMT

Consumer Council conducted its specific price survey on diapers, over-the-counter drugs, and milk powder on 23 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Results of the mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s “Posto das Informações de Preços em Macau” iPhone and Android apps, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Browse: Specific price survey on diapers

Browse: Specific price survey on over-the-counter drugs

Browse: Specific price survey on milk powder

Consumer Council published latest Consumer Report Featuring test reports and Code of Practice for pet products and services

Consumer Council — Thu, 22 Nov 2018 00:00:00 GMT

The Consumer Council published issue no. 303 Consumer Report, featuring a report on the testing of boxed tissue papers and sanitary napkins, as well as a feature on the publication of the “Code of Practice for Pet Products and Services”. Consumers may get access to the contents by visiting the Council’s website (www.consumer.gov.mo).

The Macao Consumer Council and Zhuhai Association for Consumers' Rights and Interests Protection worked together again after the test on melamine-ware conducted earlier this year, the latest project was a test to examine boxed tissue papers and sanitary napkins. All 12 samples of tissue papers and sanitary napkins from Macao meet the requirements of the testing standards, consumers may check Consumer Report issue 303 for details.

The Consumer Council continues to review its monitoring measures on “Certified Shops”, including amending existing or adding new Code of Practice for “Certified Shops” to improve the operations and service quality of “Certified Shops”. Consumers are also able to know about the practices and promises of shops from various industries so that trust can be built between consumers and traders.

The 26 requirements in the “Code of Practice for Retail industry of Pet Products and Services” guarantee the honest practice of shops, safety and other concerns of pet products and pet services. This Code of Practice is the 19th Code of Practice established by the Consumer Council for the various industries in Macao and is included in the annual “Certified Shops” assessment.

China Chamber of Tourism promotes “Certified Shops” in China

The Council inspected “Certified Shops” with President Wang Ping of the China Chamber of Tourism from Beijing earlier to follow up on the evaluation mechanism and operation of the annual assessment, Wang Ping stated that consumer rights are better safeguarded when shops voluntarily join the “Certified Shops” mechanism and are willing to be monitored by the Council, and that the Chamber will assist in the promotion of “Certified Shops” in the mainland to attract more tourists to Macao.

The Consumer Council and China Chamber of Tourism signed a work agreement in 2007 for the promotion of consumer rights, case referral, other co-operation projects in tourism, as well as the issuance of the annual “Certified Shop” emblem. The latest magazine also includes a feature on the joint meeting held by consumer organizations in Zhuhai, Zhongshan, Jiangmen, Hengqin, and Macao, as well as a case sample of the Consumer Arbitration Centre about renovation. Consumer Report is now available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries, and bookstores. Consumers may also access the magazine online on the Council’s official website and WeChat official account.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included supermarkets in São Lázaro and São Lourenço Parishes

Consumer Council — Wed, 21 Nov 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 21 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets in São Lázaro and São Lourenço Parishes.

For inquiry, please call 8988 9315.

Browse: “Supermarket price survey”

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in Santo António Parish

Consumer Council — Tue, 20 Nov 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 19 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets at Lam Mau, Patane and San Kio areas in Santo António Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in Santo António Parish

Consumer Council — Fri, 16 Nov 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 15 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Horte e Costa, Avenida do Ouvidor Arriaga and Rua da Emenda areas in Santo António Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council launched Code of Practice for Pet Products and Services

Consumer Council — Thu, 15 Nov 2018 00:00:00 GMT

As the number of consumers who keep pets keeps increasing, the pet products and pet service industry has become a mainstream in the market. The Consumer Council is concerned about the consumer rights relationship and business practice in the industry, the new “Code of Practice for Retail industry of Pet Products and Services” is therefore established after reviewing on past disputes and consulting suggestions from the industry. All “Certified Shops” related to the pet products and service industry must abide by the Code to provide quality products and service to consumers.

The newly established Code of Practice is divided into two parts for product retailing and pet service, “Certified Shops” in the industry need to follow the terms suitable for them.

“Certified Shops” ensure product safety

There are total 11 regulations to ensure the safety and quality of pet products in this code of practice, “Certified Shops” should ensure the safety of products in every process in procurement, including the sources, label, and storage, meanwhile, “Certified Shops” should offer after-sales service and try to solve the problem of consumer if the pet experiences any adverse physical reactions after using the product. The retailer should also promise to recall any dangerous products on the market.

Standard set for prepayment consumption

For “Certified Shops” that provide pet services, the Code requires them to provide quality service in all aspects, they are also required to make sure the premise is in good hygienic condition and safe, and that all equipment meet safety standards. The retailer should also establish emergency guidelines to safeguard the safety and health of the pets delivered by consumers for services, other regulations include price listing of service and other requirements, etc.

The “Code of Practice for Retail industry of Pet Products and Services” has been included in the annual on-site evaluation, “Certified Shops” have to fulfill the requirements of the regulations for the entitlement of the emblem of “Certified Shop”.

Leaflets available to consumers

The Code is now available in Chinese, Portuguese, and English, leaflets are free to collect at the Council’s reception areas as well as on the Council’s website (www.consumer.gov.mo) for download.

The “Code of Practice for Retail industry of Pet Products and Services” is the 19th Code of Practice established by the Council for various industries under the “Certified Shop” mechanism, it aims to elevate the service quality of “Certified Shops” and encourage consumers’ confidence. The Council welcomes other shops to adopt the Code to give better protection to consumers.

For enquiry, please call 8988 9315.

Consumer Council released latest ‘Supermarket price survey’ in Taipa and Coloane area

Consumer Council — Wed, 14 Nov 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 14 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 11 supermarkets in Taipa and Coloane area.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included supermarkets in N. Sra. de Fátima Parish

Consumer Council — Tue, 13 Nov 2018 00:00:00 GMT

Consumer Council conducted its third ‘Supermarket price survey’ on 12 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Toi San, Ilha Verde and Fai Chi Kei areas in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 13 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Thu, 08 Nov 2018 00:00:00 GMT

Consumer Council conducted its second ‘Supermarket price survey’ on 8 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Iao Hon Market and the Border Gate area (Portas do Cerco ) in N. Sra. de Fátima Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 11 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Wed, 07 Nov 2018 00:00:00 GMT

Consumer Council conducted its first ‘Supermarket price survey’ on 7 November for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Areia Preta, Mong Há and Avenida de Venceslau de Morais in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Cross-border arbitration service between Macao and Hengqing First case solved in half an hour

Consumer Council — Fri, 02 Nov 2018 00:00:00 GMT

The Macao Consumer Council and the Consumer Association of Hengqin New Area of Zhuhai work together and offer cross-border arbitration service to a consumer in Macao for the first time through the “Cross-border video mediation platform”, the whole process took less than half an hour and the consumer states that the service is convenient.

The Consumer Arbitration Centre under the Macao Consumer Council launched its cross-border mediation and arbitration service early this year and expanded the service with Zhuhai City, Jiangmen City, Foshan City, Hengqin New Area of Zhuhai and Hong Kong SAR.

Macao and Hengqin launched “Cross-border video conferencing mediation platform” service

In order to expand the efficacy and applicability of online cross-border mediation and arbitration service and to further utilize its network equipment, the Council extended its service and launched the “Cross-border video conferencing mediation platform” service with Hengqin Consumer Association, the service is offered to Macao residents when consumer disputes happen in Hengqin and complaints lodged with Hengqin Consumer Associatio. The two consumer organizations carried out mediation and with the assistance of the Macao Consumer Council, the concerned consumer stayed and utilized the equipment in Macao to carry out the cross-border mediation service offered by Hengqin Consumer Association.

The first cross-border mediation case was settled earlier by both consumer organizations, the consumer dispute involved a local resident purchasing real estate in Hengqin and a real estate agent in that Area, the whole process took less than half an hour and assistance was given to the consumer by the Council so that both parties could sign the mediation agreement as soon as possible.

Local resident agrees that the service help

After using the service, local resident Ms. Ng states that the platform enables her to communicate directly with the other party using the network equipment at the Council to save time and get prepared for her claim. Ms. Ng indicates that she has never thought solving a dispute would be so convenient, the service alleviates the inconvenience and worries that consumers face when dealing with cross-border disputes.

More working partners for cross-border mediation and arbitration

With the rapid development of the Greater Bay Area and interaction between residents in Macao and mainland China, the Macao Consumer Council will extend its cross-border mediation and arbitration service to more consumer organizations in China, as well as those overseas. The Council will safeguard consumer rights with more professional, convenient, and efficient measures and bring confidence to tourists travelling to Macao.

Macao and Zhuhai co-tested boxed tissue and sanitary napkins

Consumer Council — Wed, 31 Oct 2018 00:00:00 GMT

The Macao Consumer Council and Zhuhai Association for Consumers' Rights and Interests Protection co-tested boxed tissue and sanitary napkins earlier, all samples from Macao meet the requirements of the testing standard, consumers can visit websites of both consumer organizations to check the result.

A lot of consumers do cross-border shopping in recent years, the Macao Consumer Council and Zhuhai Association for Consumers' Rights and Interests Protection therefore co-operate to conduct tests and monitor the quality of products in both markets for the safety of consumers.

All samples from Macao are fine

Boxed tissue and sanitary napkins are daily necessities, the two consumer organizations co-tested 46 samples of boxed tissue and sanitary napkins, only 1 napkin sample from Zhuhai failed to meet the test requirement, results of all samples of boxed tissue and sanitary napkins from Macao are satisfactory.

No fluorescent brightener found in boxed tissue

The 12 samples of boxed tissues all pass the requirements of softness, brightness, water absorbency, etc., fluorescent brightener that may cause irritation or allergy has not been found, the testing of the total number of bacteria count and pathogenic bacteria is also satisfactory.

There is no obvious difference between the final score regarding the hygienic condition and quality of boxed tissue but most of the samples do not contain enough product information, including the origin, total count and tissue size.

Beware of water in sanitary napkins

Sanitary napkins is made of ingredients such as cotton and pulp, they are prone to bacteria growth when there is too much water, the test result shows that all 12 samples of tissue and sanitary napkins are fit in this area but differences are found in the water absorbency of these products; results of bacteriological examination for all samples are also satisfactory.

Consumers may visit the Council’s website (www.consumer.gov.mo) to check the report in details, and check the cautions included inside.

The Zhuhai Association for Consumers' Rights and Interests Protection has also announced the test result on its website.

Co-operation between consumer organizations in Greater Bay Area

The Consumer Council states that strengthened co-operation between consumer organizations in the Guangdong-Hong Kong-Macau Bay Area will be carried out, the Council will deepen current co-operation and explore more opportunities for all parties to create a more convenient and assuring consumer environment to consumers in the Area.

Browse: Website link of the co-test report on the quality and hygienic condition of boxed tissue and sanitary napkins (Macao samples) (Portuguese version)

Consumer Report issue no. 302 featuring test reports on quilts and package forwarding service

Consumer Council — Tue, 30 Oct 2018 00:00:00 GMT

The Consumer Council published issue no. 302 Consumer Report, featuring two reports on the effectiveness of quilts and package forwarding service, consumers can visit the Council’s website (www.consumer.gov.mo) to read the detailed reports before purchasing the related products and services.

Eight kinds of quilts tested for warmth and permeability

There are different brands and kinds of quilts on the market, the Consumer Council tested 8 types of duvet, wool, and other mixed materials blankets, shopping tips are given to consumers.

Prices of the tested quilts range from around $600 to almost $2000, testing criteria include effectiveness of keeping warm, permeability and appearance after washing, consumers are suggested to read the report and make purchase according to personal needs.

Weight is an important issue when choosing quilts, the test result shows that the weight of 7 samples are different than the information stated in the label, and duvet is among all the lightest for each cm2 in weight, consumers are reminded to feel the actual weight of the product when making purchase.

Consumers should check the key material of the quilt when making purchase, such as the percentage of down feather in duvet, details of the report is available in the latest issue of Consumer Report.

Maximum compensation amount set for package forwarding service

Consumers use package forwarding service after shopping online at websites based in China for convenience and lower the cost of transportation, the Consumer Council conducted a survey on 7 local companies that provide package forwarding service and a consolidated list of their services, terms, and fees charged has been made.

The survey reviews that any loss of damage caused by the forwarding company will be compensated but usually a maximum amount is set, different pick-up branches also have their own terms and conditions.

Consumer are suggested to fill in the information of the forwarding company completely and accurately on shopping websites, and check if packages are complete with picking up, details of the list can be found in Consumer Report.

An article on the safety knowledge for using electric water heater is also available in this issue.

The latest magazine also features on a talk held by the Commission Against Corruption (CCAC) earlier at the Council. Consumer Report is now available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries, and bookstores. Consumers may also access the magazine online on the Council’s official website (http://www.consumer.gov.mo) and WeChat official account.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released specific price survey result on tissue papers, household cleansing products, and oral care products

Consumer Council — Mon, 29 Oct 2018 00:00:00 GMT

Consumer Council conducted its specific price survey on tissue papers, household cleansing products, and oral care products on 29 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June.

For inquiry, please call the Council’s hotline: 8988 9315.

Browse: Specific price survey on tissue papers

Browse: Specific price survey on household cleansing products

Browse: Specific price survey on oral care products

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included supermarkets in São Lázaro and São Lourenço Parishes

Consumer Council — Fri, 26 Oct 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 25 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets in São Lázaro and São Lourenço Parishes.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in Santo António Parish

Consumer Council — Wed, 24 Oct 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 24 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets at Lam Mau, Patane and San Kio areas in Santo António Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in Santo António Parish

Consumer Council — Tue, 23 Oct 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 22 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Horte e Costa, Avenida do Ouvidor Arriaga and Rua da Emenda areas in Santo António Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ on Sé Parish

Consumer Council — Fri, 19 Oct 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 18 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Sé Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ in Taipa and Coloane area

Consumer Council — Tue, 16 Oct 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 15 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 11 supermarkets in Taipa and Coloane area.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included supermarkets in N. Sra. de Fátima Parish

Consumer Council — Fri, 12 Oct 2018 00:00:00 GMT

Consumer Council conducted its third ‘Supermarket price survey’ on 11 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Toi San, Ilha Verde and Fai Chi Kei areas in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Dialogue between Young People and the Executive Committee President of the Consumer Council

Consumer Council — Fri, 12 Oct 2018 00:00:00 GMT

The Consumer Council held “A Dialogue between Young People and the Executive Committee President of the Consumer Council on Honesty and Integrity” earlier, Wong Hon Neng, President of the Executive Committee of the Council, indicates that local young people possess creativity and are practical, young people are suggested to participate in social affairs for the sustainable development of Macao.

The “Dialogue” between young people and the Council was held earlier, participants include students from local tertiary institutions who are trained and to be selected as inspectors for evaluating “Certified Shops”. Wong Hon Neng indicates that honesty and integrity are traditional virtues of Chinese tradition, and an essential principle for being a person or to do business. The Consumer Council established the “Certified Shop” mechanism based on this idea and asks traders who have joined the mechanism to sell genuine goods at fair prices and do business with honesty and integrity. After gradual developments in the past decade, together with the support from shareholders in the society, “Certified Shop” has now become a famous and trusted brand in Macao.

Wong believes that Macao young people are full of creativity and are practical, their diverse characteristics are valuable resources for the sustainable development of a society, the SAR Government strives to create more opportunities for young people to let them participate in social affairs that enable them to know and care about society. The Council therefore recruits “Certified Shop” inspectors not only to improve their ability by training them, but also allow them to learn how a government department runs by letting them participate in the work and offer suggestions. Meanwhile, the Council hopes that young people will be able to learn the importance of doing business with good practices while doing their jobs and take honesty and integrity as the motto when they enter workforce in society.

Wong shares the developments of consumer rights work in Macao on the “Dialogue”, such as the greater need for the Council to work more extensively and professionally due to increased number of inbound tourists. The establishment of the Consumer Arbitration Centre and the recently launched cross-border arbitration service are examples of improved services provided by the Council to consumers.

Young people at the talk raise questions about the work of the Consumer Council and the rights of consumers, as well as details of the “Certified Shop” mechanism. Wong answers them in details and encourages young people to give comments or even critics after working for the Council, the Council is welcome to listen to all suggestions regarding its work.

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 13 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Wed, 10 Oct 2018 00:00:00 GMT

Consumer Council conducted its second ‘Supermarket price survey’ on 10 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Iao Hon Market and the Border Gate area (Portas do Cerco ) in N. Sra. de Fátima Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 11 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Tue, 09 Oct 2018 00:00:00 GMT

Consumer Council conducted its first ‘Supermarket price survey’ on 8 October for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Areia Preta, Mong Há and Avenida de Venceslau de Morais in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Government departments met up before 1st October National Day Holiday for preparation

Consumer Council — Fri, 28 Sep 2018 00:00:00 GMT

As 1st October National Day is approaching, consumption by citizens is expected to increase, so are the number of inbound tourists. Consumer Council held a meeting earlier with Economic Bureau (DSE), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Civic and Municipal Affairs Council (IACM), Health Bureau (SS), and Macao Post and Telecommunications Bureau (CTT) to discuss on the protection of consumer rights of local citizens as well as inbound tourists. Representatives on the meeting all agreed to enhance patrol and communication between departments.

Hotline service (8988-9315) will be available during the National Day holiday period from from 9AM to 6PM daily during 29th September to 2nd October for receiving consumers’ complaints and enquiries. The Council will resume normal working hours on 3rd October.

In order to teach consumers about smart consumption, the Council sent out consumer tips, including precautions for purchasing gold and jewelries, watches, and telecommunication products, etc., before National Day Holiday through the network of China Consumers’ Association, China Consumer Journal, and consumer organizations in the Greater Bay Area as well as other provinces and cities in China.

Consumers may seek for assistance from the Council or other government departments when facing consumer disputes. Consumers may visit the Council’s website (www.consumer.gov.mo) to lodge their complaints online, complaints can also be lodged through the Council’s official WeChat account.

Consumer Council released specific price survey results on diapers, OTC drugs, and milk powder

Consumer Council — Fri, 28 Sep 2018 00:00:00 GMT

Consumer Council conducted its specific price survey on diapers, over-the-counter drugs, and milk powder on 28 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Results of the mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s “Posto das Informações de Preços em Macau” iPhone and Android apps, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Browse: Specific price survey on diapers

Browse: Specific price survey on over-the-counter drugs

Browse: Specific price survey on milk powder

Consumer Council held information session on “Certified Shops” to boost consumers’ confidence and encourage business developments

Consumer Council — Fri, 28 Sep 2018 00:00:00 GMT

The Consumer Council held an information session on “Online Certified Shops” earlier to introduce the requirements and monitoring measures to its “Certified Shops”. The Council indicates that “Online Certified Shops” are required to follow guidelines that safeguard consumer rights, thus enhancing consumers’ confidence and encouraging shops to expand businesses. The Council will work according to the SAR Government’s e-commerce policy to encourage and assist “Certified Shops” to develop online business so that consumers will have more choices when it comes to online shopping.

“Online Certified Shops” promise 100% resolution of dispute

The Consumer Council now accepts application from current “Certified Shops” that operate online business, shops are required to have their own websites or mobile phone apps, and offer delivery service, etc. to meet the basic requirements of “Online Certified Shops”, shops also need to promise to resolve all consumer disputes.

The Council has established various monitoring measures, including online inspection, and an online platform for comments collection on “Online Certified Shops”. A lot of inquiries have been received from “Certified Shops” since the launch of the new mechanism, the Council therefore held an information session earlier to small and medium sized enterprises from the souvenir (specialty foods), clothing and apparel, and florist industries, etc., to explain the menchanism.

Shops encouraged to expand online business and join mechanism

As online shopping in popularized now, consumer protection is more important than ever, “Online Certified Shops” are monitored and assured by the Consumer Council, giving confidence to consumers to shop at them. The Council encourages “Certified Shops” that operate online business to join the online mechanism and expand their network through the different media channels of the Council; for those that do not operate online business at the moment, the Council will also assist them to expand their business online.

The Council indicates that the more the number of “Online Certified Shops”, the more choices will become available for consumers to choose, all interested “Certified Shops” are welcome to make enquiry and join the mechanism.

For enquiry, please call 8988 9315.

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included supermarkets in São Lázaro and São Lourenço Parishes

Consumer Council — Fri, 28 Sep 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 27 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets in São Lázaro and São Lourenço Parishes.

For inquiry, please call 8988 9315.

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Consumer Council released latest ‘Supermarket price survey’ in Taipa and Coloane area

Consumer Council — Mon, 24 Sep 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 24 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 11 supermarkets in Taipa and Coloane area.

For inquiry, please call 8988 9315.

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Consumer Council released latest ‘Supermarket price survey’ on Santo António Parish

Consumer Council — Fri, 21 Sep 2018 00:00:00 GMT

The Consumer Council conducted its latest ‘Supermarket price survey’ on 20 and 21 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 21 supermarkets in Santo António Parish.

For inquiry, please call 8988 9315.

Browse: “Supermarket price survey” - Santo António Parish 1

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Consumer Report issue 301 features report on testing of impurities in 20 rice brands

Consumer Council — Thu, 20 Sep 2018 00:00:00 GMT

The Consumer Council collaborates with the Civic and Municipal Affairs Bureau (IACM) to test 20 rice samples for their contents of heavy metals and other impurities, the testing result is satisfactory, the testing report and a “Consumer Alert” are now published in the latest issue 301 Consumer Report, consumers may browse the contents on the Council’s website (www.consumer.gov.mo).

The current test was conducted according to the standards of China, the United Nations, and Hong Kong regarding the limited contents of impurities in food products, meanwhile, the rice samples were also tested for their contents of arsenic, cadmium, lead, and mercury that may affect the health of human beings.

All of the 20 tested samples are fit for all standards, the Consumer Council reminds consumers to purchase rice from licensed shops with good reputation, check the product label, and pay attention to the storing environment of rice products. The report of testing of impurities in rice and shopping tips from Food Safety Centre are now available in issue 301 of Consumer Report.

Accuracy of 8 fuel metres at petrol stations needs calibration

The Council finished testing fuel metres at local petrol stations earlier, the result shows that fuel metre samples from 7 of the 19 petrol stations did not meet the requirement of the national standard JJG443-2015 “Fuel Dispenser” due to error of indication and repeatability, another fuel dispenser shows that the metre starts running even when fuel has not been dispensed yet. The Council immediately informed the fuel companies to improve the accuracy of fuel metres, the relevant result has also been referred to the enforcing department, calibrations have been made and the detailed report is covered in Consumer Report.

Consumer alert: precautions for applying overseas tertiary educational programmes

The latest Consumer Report features a “Consumer Alert” regarding the precautions for applying overseas tertiary educational programmes. Consumers are reminded of problems leading to financial loss and even no certificate awarded after completion of programme.

The latest magazine also features on the work of the Consumer Council and introduces consumers the testing work of the Council, the assessment criteria of “Certified Shops”, and other recent activities. Consumer Report is now available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries, and bookstores. Consumers may also access the magazine online on the Council’s official website (http://www.consumer.gov.mo) and WeChat official account.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released its latest ‘Supermarket price survey’ on Sé Parish

Consumer Council — Wed, 19 Sep 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 19 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Sé Parish.

For inquiry, please call 8988 9315.

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Consumer Council and DSE patrol over 630 shops Supply and prices of daily necessities remain stable

Consumer Council — Mon, 17 Sep 2018 00:00:00 GMT

After Typhoon Manghkut leaves, the Consumer Council and Economic Bureau (DSE) sent out staff to patrol over 630 shops today (17 Sept), including supermarkets, convenience stores, drugstores and other retail outlets. During patrol, shops kept on restocking food items, bottled water, household sanitation items, etc., the supply and prices of all items remain stable.

The Council and DSE called on all shops again to do business with good practices and maintain the supply and prices of daily necessities. Due to flooding at some supermarkets, the Council suggests other opening shops to consider increasing the supply of products to meet consumers’ needs.

For food outlets, no outlets are found to be charging differently from the menu prices, supply at bakery are also normal.

To maintain the order of supply of daily necessities after typhoon and to alleviate the impact on residents’ lives, the Council and DSE will continue to patrol these coming few days.

The Council has received 4 consumer complaints regarding price gouging during 13 to 17 September, follow-up has been made for all cases.

Consumer Council hotline: 89889315.

Consumer Council and DSE patrol supermarkets, drugstores and other retail outlets to check products supply

Consumer Council — Mon, 17 Sep 2018 00:00:00 GMT

The Consumer Council and DSE pay close attention to the supply and prices of daily necessities after typhoon leaves.

The Council and DSE send out its staff to patrol supermarkets, drugstores and other retail outlets today to check the supply and stock of canned food, noodles, bottled water, etc. The current supply and prices of these products are stable.

The Council will strengthen its patrol work these few days and send out suggestions to businesses if necessary, any illegal or irregular situation will also be reported to the enforcing department for follow-up.

Since typhoon signal was hoisted, the Council had kept close contact with supermarkets, convenience stores, and drugstores to grasp the supply situation of all kinds of daily necessities, suggestions or assistance will be given to businesses if necessary to alleviate the possible impact of residents' daily lives after the typhoon.

The Consumer Council calls on all local businesses again to maintain stable supply and prices of all daily necessities products, price gouging is forbidden and punishable by law.

Businesses may contact the Council or other departments should they require assistance regarding sources of products or other aspects, the Council urges all local businesses to maintain the principle of doing business with integrity to help maintain the normal order of the local market.

Consumer Council’s “WhatsApp hotline” 62980886 is now available for consumers to report any illegal acts of retailers, including price gouging, hoarding of products, selling of soaked food and beverage products, restaurants charging differently from menu prices, or selling of bundled goods. Consumers may report using the hotline to assist the Council and other department to stop such illegal acts.

Consumer Council hotline: 8988 9315.

Consumer Council activates mechanism to avoid price-gouging during typhoon

Consumer Council — Sat, 15 Sep 2018 00:00:00 GMT

News from Consumers Council: Typhoon signal no. 8 will be hoisted soon, and the Council has activated its monitoring mechanism. Consumers may lodge complaint by calling the 24-hour hotline 62980886, or send their information using text, pictures, or voice messages to the Council’s “WhatsApp Hotline” 62980886 if they find any price-gouging or food outlets charging extra money on consumers during typhoon signal is hoisted, the Council will look into the case after receiving the information from consumers, and refer it to the relevant enforcing department if necessary to safeguard consumer rights.

Consumers may also use the 24-hr recording service hotline 89889315 and the complaint or inquiry will be followed up on the next working day.

The Council reminds businesses to have the price of products and services clearly listed, and calls on merchants not to engage in price-gouging during typhoon period to safeguard consumer rights.

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included supermarkets in N. Sra. de Fátima Parish

Consumer Council — Fri, 14 Sep 2018 00:00:00 GMT

Consumer Council conducted its third ‘Supermarket price survey’ on 13 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Toi San, Ilha Verde and Fai Chi Kei areas in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council and DSE met with wholesalers and retailers to ensure prices of daily commodities remain stable

Consumer Council — Wed, 12 Sep 2018 00:00:00 GMT

Sources: Consumer Council & DSE
As Macao is facing two typhoons this week, the Consumer Council and Economic Bureau (DSE) met with local wholesalers and retailers of groceries and bottled water this morning (12 Sept) to understand the current stock and supply. The SAR Government reaffirms that there is ample supply of all local daily necessities and supply is in smooth operation, the Consumer Council and DSE have requested the industry to ensure continuous supply of all types of products.Industry requested to forbid price gouging, consumers encouraged to report unscrupulous acts

The Council and DSE strictly request all members of the industry to avoid price gouging in all sales segments, meanwhile, the relevant departments will pay attention to the market for any situation that infringes consumer rights, and follow-up will be made when necessary. The Council’s “Whatsapp Hotline” 62980886 is now available to consumers for reporting any price gouging or stock up of products.

The Council and DSE also found out about the local supply of rice, canned food, milk powder, bottled water, etc. from wholesalers and supermarket owners, wholesalers attending the meeting remarked that they would increase import of goods according to actual situation and consumers’ needs.

Aside from groceries and bottled water, the departments are also concerned about products that may be needed during typhoon, such as the supply and prices of adhesive tapes. To safeguard consumer rights, the Consumer Council has also sent out messages to “Certified Shops”, requesting them to maintain honest and good quality service when typhoon arrives.

Consumer Council hotline: 89889315

DSE hotline: 85972208

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 13 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Wed, 12 Sep 2018 00:00:00 GMT

Consumer Council conducted its second ‘Supermarket price survey’ on 12 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Iao Hon Market and the Border Gate area (Portas do Cerco ) in N. Sra. de Fátima Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Tue, 11 Sep 2018 00:00:00 GMT

Consumer Council conducted its first ‘Supermarket price survey’ on 10 September for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Areia Preta, Mong Há and Avenida de Venceslau de Morais in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council conducted specific product price survey on refrigerated and frozen pork

Consumer Council — Mon, 03 Sep 2018 00:00:00 GMT

For the implementation of Section 2b), Article 10, Law 4/95/M of 12 June, Consumer Council conducted its specific price survey on refrigerated and frozen pork on 3 September. Result of the mentioned survey has been uploaded to the Council’s website and its WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Consumer Council released specific price survey result on tissue papers, household cleansing products, and oral care products

Consumer Council — Mon, 27 Aug 2018 00:00:00 GMT

Consumer Council conducted its specific price survey on tissue papers, household cleansing products, and oral care products on 27 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June.

For inquiry, please call the Council’s hotline: 8988 9315.

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Consumer Council released latest ‘Supermarket price survey’ in Taipa and Coloane area

Consumer Council — Fri, 24 Aug 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 23 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 11 supermarkets in Taipa and Coloane area.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Report issue no. 300 now published

Consumer Council — Thu, 23 Aug 2018 00:00:00 GMT

The Consumer Council published its latest issue no. 300 Consumer Report, featuring a survey report on how Chinese restaurants handle consumers paying with foreign currencies, a report on the cases received by the Council in the first half year of 2018 is also included.

Foreign currencies acceptance in Chinese restaurants

Macao receives many global tourists every day, some of them choose to pay in foreign currencies and a lot of them choose to dine at Chinese restaurants. The Consumer Council carried out a survey report on 69 Chinese restaurants, including “Adherents”, “Certified Shops” and some general retail businesses, all restaurants state that foreign currencies are accepted and over half of them have the currency rate listed in their premises. All “Adherents” and “Certified Shops” are able to have the foreign exchange rate listed in their premises, this does not only safeguard consumers’ rights but also allows consumers to consider the rate offered and decide whether to purchase or not.

The Council states that if foreign currencies are accepted by businesses, an exchange rate of MOP to the accepted currencies must be listed clearly in the premises to safeguard the right to information of consumers, and to avoid unnecessary misunderstandings.

2,695 cases received in first half of year

The Council handled a total number of 2,696 cases in the first half of 2018, 958 cases are complaints that amount to about 35 percent of the total number of cases. The top five categories are jewellery, real estate, public transportation, entertainment, and food & beverage service, with over 400 cases. The Council analyzes the core reason of these consumer disputes and releases a “Consumer Alert” to raise consumers’ awareness on self-protection, suggestions are also made to businesses to safeguard consumers’ rights.

The above features are both available in the latest issue of Consumer Report.

Supermarket app lucky draw game to be launched on 1 September

In order to collect consumers’ comments on the Council’s work on supermarket price survey and to enhance the quality of such work, the Consumer Council will be holding an activity for the collection of such comments. Consumers participating in the activity will be entitled to a lucky draw. The activity will start on 1 September and details can be found in Consumer Report.

Features on the Council’s participation in two recent conferences held in Geneva, Switzerland and Taipei can also be found in this issue.

For enquiry, please call 8988-9315.

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in Santo António Parish

Consumer Council — Wed, 22 Aug 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 22 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets at Lam Mau, Patane and San Kio areas in Santo António Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in Santo António Parish

Consumer Council — Tue, 21 Aug 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 20 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Horte e Costa, Avenida do Ouvidor Arriaga and Rua da Emenda areas in Santo António Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released its latest ‘Supermarket price survey’ Surveyed spots included supermarkets in São Lázaro and São Lourenço Parishes

Consumer Council — Fri, 17 Aug 2018 00:00:00 GMT

Consumer Council conducted its latest ‘Supermarket price survey’ on 16 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets in São Lázaro and São Lourenço Parishes.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included supermarkets in N. Sra. de Fátima Parish

Consumer Council — Tue, 14 Aug 2018 00:00:00 GMT

Consumer Council conducted its third ‘Supermarket price survey’ on 13 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included 13 supermarkets in Toi San, Ilha Verde and Fai Chi Kei areas in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 13 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Fri, 10 Aug 2018 00:00:00 GMT

Consumer Council conducted its second ‘Supermarket price survey’ on 9 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Iao Hon Market and the Border Gate area (Portas do Cerco ) in N. Sra. de Fátima Parish.

The latest ‘Supermarket Price Survey’ is now available on Consumer Council’s website (www.consumer.gov.mo),‘Macao Price Platform’ iPhone and Android apps, and on the Council’s WeChat account page. The survey is also available free of charge at the offices of Consumer Council and libraries of the Cultural Affairs Bureau.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Consumer Council released latest ‘Supermarket price survey’ Surveyed spots included 12 supermarkets in N. Sra. de Fátima Parish

Consumer Council — Wed, 08 Aug 2018 00:00:00 GMT

Consumer Council conducted its first ‘Supermarket price survey’ on 8 August for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Surveyed locations included supermarkets near Areia Preta, Mong Há and Avenida de Venceslau de Morais in N. Sra. de Fátima Parish.

For inquiry, please call 8988 9315.

Browse: Supermarket price survey

Latest Consumer Report features report on services of indoor playground for kids

Consumer Council — Tue, 31 Jul 2018 00:00:00 GMT

The Consumer Council conducted a questionnaire on the services of indoor playground for kids and the result is published in the latest issue no. 299 Consumer Report. Consumers are reminded to pay attention to the age restriction when purchasing tickets, and know more about the games and facilities in order to choose a more suitable playground.

Pay attention to age group in indoor playground for kids

The Council conducted a questionnaire on licensed indoor kids playgrounds, the surveyed playgrounds are located in hotels or ground floor shops in buildings, and all have different admission, contents, and play periods. The questionnaire also reflects that different playgrounds have different age restrictions, consumers are therefor to pay attention to the regulation to avoid choosing unsuitable playground for children. Moreover, consumers should also note that small children are required to be accompanied by adults for admission to these playgrounds.

The questionnaire on the services of indoor playground for kids is now available in the latest Consumer Report.

“Smart choice” includes price info of on sale items from 100 supermarkets

The Consumer Council added a “Smart Choice” function to its website version of “Supermarket price information platform” to let consumers check which on sale items are available among the surveyed 100 supermarket. The new function provides more efficient price information for consumers’ reference to make it easier to purchase lowest priced products. A feature of the “Smart choice” function is included in the current issue of Consumer Report.

Consumer Council and Portugal consumer organziation signed work agreement

The Council and Portuguese Association for Consumer Protection (DECO) formed a partnership and signed a work agreement last month, the agreement further strengthens the co-operation between Macao and Portugal and utilizes the status of Macao as “One Platform” to push forward co-operation between consumer organizations in both China and Portugal, as well as other Portuguese-speaking countries. Details can be found in Consumer Report.

The list of winners of the Council’s 4-panel comic drawing contest and recent work coverage are now published in the latest Consumer Report. Consumer Report is now available free of charge at the Council (Av. Horta e Costa, N.º 26, Edf. Clementina Ho), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries, and bookstores. Consumers may also access the magazine online on the Council’s official website (http://www.consumer.gov.mo) and WeChat official account.

For enquiry, please call 8988-9315.

Consumer Council released specific price survey results on diapers, OTC drugs, and milk powder

Consumer Council — Mon, 30 Jul 2018 00:00:00 GMT

Consumer Council conducted its specific price survey on diapers, over-the-counter drugs, and milk powder on 30 July for the implementation of Section 2b), Article 10, Law 4/95/M of 12 June. Results of the mentioned survey has been uploaded to the Council’s website (www.consumer.gov.mo), it is also available on the Council’s “Posto das Informações de Preços em Macau” iPhone and Android apps, as well as on the Council’s WeChat account page.

For inquiry, please call the Council’s hotline: 8988 9315.

Browse: Specific price survey on diapers

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