1. I have already submitted my application to be an “Adherent”, why is my shop not qualified as “Certified Shop”?
“Certified Shop” is a qualification awarded to “Adherents”. After obtaining the “Adherent” qualification, the business must pass the evaluation before being awarded the “Certified Shop” emblem.
2. What are the advantages of shopping at “Certified Shops”?
“Certified Shops” are obliged to abide by the “Regulations of Certified Shops” and the respective “Code of Practice” (if applicable), therefore, any transaction not exceeding MOP100,000 made at a “Certified Shop” is secured with a dispute resolution by means of arbitration. The policies and operations of “Certified Shops” also provide enhanced protection to consumers.
3. What are the benefits of being a “Certified Shop”?
In order to enhance service quality of shops to safeguard consumer rights and interests, “Adherents” are evaluated and given improvement advices by specialized staff of the Macao Consumer Council. The Council also organizes seminars and exchange sessions for sharing experiences. Promotions on “Certified Shops” are carried out via various channels, including activities, local and overseas exhibitions, website, and mobile phone apps, etc.