Statistics of arbitration cases in past years
Statistics information on arbitration after the Centre was renamed “Macao Consumer Mediation and Arbitration Centre” according to Dispatch of the Chief Executive No. 228/2020 in 2020
Year
Involved amount (MOP)
Total no. of cases
Mutual settlement
Consumer wins
Trader wins
Remark
2021
980,256.71
114
5
1
1
107 cases closed due to other reason(s)
2022
69,327.00
6
0
4
1
1 case closed due to other reason(s)
2023
99,555.38
15
2
4
8
1 case closed due to other reason(s)
Total
1,256,966.09
144
8
11
16
Statistics of arbitration cases in past years
| Year | Amount (MOP) | No. of cases | Mediation | Arbitration | Consumer wins | Consumer loses | Remark |
| 1998 | 110,005.00 | 19 | 8 | 11 | 6 | 5 | |
| 1999 | 36,514.00 | 13 | 10 | 3 | 3 | 0 | |
| 2000 | 16,046.00 | 10 | 5 | 5 | 3 | 2 | |
| 2001 | 40,925.00 | 18 | 7 | 11 | 7 | 4 | |
| 2002 | 47,966.00 | 5 | 4 | 1 | 1 | 0 | |
| 2003 | 146,683.70 | 23 | 8 | 15 | 9 | 6 | |
| 2004 | 40,909.00 | 19 | 10 | 9 | 6 | 3 | |
| 2005 | 75,481.50 | 26 | 21 | 5 | 1 | 4 | |
| 2006 | 68,967.80 | 35 | 26 | 9 | 5 | 4 | |
| 2007 | 138,890.71 | 59 | 51 | 8 | 3 | 5 | |
| 2008 | 334,576.70 | 129 | 110 | 19 | 13 | 6 | |
| 2009 | 163,744.00 | 34 | 23 | 11 | 4 | 7 | |
| 2010 | 172,783.50 | 35 | 26 | 9 | 6 | 3 | |
| 2011 | 136,049.00 | 19 | 5 | 14 | 7 | 7 | |
| 2012 | 289,965.00 | 29 | 17 | 11 | 4 | 7 | *procedures terminated for 1 case |
| 2013 | 163,968.50 | 32 | 14 | 14 | 10 | 4 | *procedures terminated for 4 cases |
| 2014 | 130,804.50 | 25 | 15 | 10 | 3 | 7 | |
| 2015 | 343,381.50 | 34 | 19 | 15 | 10 | 5 | |
| 2016 | 178,464.40 | 19 | 11 | 8 | 1 | 7 | |
| 2017 | 174,212.00 | 16 | 9 | 6 | 2 | 4 | |
| 2018 | 165,318.50 | 14 | 7 | 7 | 2 | 5 | |
| 2019 | 554,356.00 | 22 | 5 | 9 | 3 | 6 | |
| 2020 | 145,702.00 | 12 | 7 | 4 | 1 | 3 | |
| Total | 3,675,714.31 | 647 | 418 | 214 | 110 | 104 | |