Service Overview
Scope of service
The Consumer Council assists consumers to solve their complaints through the following means:
- Negotiating with traders for reconciliation;
- Seeking assistance from related organization for mediation;
- Case referral to concerned administrative or judicial sector(s) for follow-up;
Service target and eligibility
Citizens and tourists
Complaints that the Consumer Council does not handle:
- Dispute arises from consumers’ personal deals;
- Commodity that exceeds the prescribed warranty or maintenance period;
- Damage or physical harm resulting from inappropriate use, storage, modification, alteration and/or from failing to follow operating instructions;
- Complaints that have been mediated and implemented by both disputing parties, and no new circumstances and reasons have been raised;
- Charges that are levied by Government public administrative departments;
- Complaints which do not fall within the scope and authority of the Consumer Council
- Business-to-business disputes regarding purchase or promotional campaigns.
Service results
The Council endeavours to assist consumers and traders to solve consumer disputes.
Enquiries
Enforcement department and unit：Consumer Council
Address：(Head Office) Av. Horta e Costa, N.º 26, Edf. Clementina A.L.Ho, 4.º Andar
( Northern District Branch )Rua Nova da Areia Preta, Nº52, Centro de Serviços da RAEM, 1º Andar, Zona M, Macau
Phone：（853）8988 9315（voicemail available during non-office hours）
Fax：（853）2830 7816
E-mail：info@consumer.gov.mo
Website：http://www.consumer.gov.mo