Records of cases handled in past years
The Macao Consumer Arbitration Centre was established in 1998, and was renamed “Macao Consumer Mediation and Arbitration Centre” according to Dispatch of the Chief Executive No. 228/2020 in 2020. As of 2024, a total number of 791 cases have been received:
Case category and year
2021
2022
2023
2024
Total
Product category
Electrical appliances
1
0
2
1
4
Computer, electronics and telecommunication devices
0
0
1
0
1
Food products
0
2
0
0
2
Personal care products
1
0
0
0
1
Furniture and home appliances
0
0
0
1
1
Clothing and apparel
2
0
0
1
3
Jewelry, watches and handcrafts
1
1
3
3
8
Vehicles
0
0
0
0
0
Others
0
1
2
0
3
Service category
Public utilities
1
0
5
1
7
Repair services
0
0
0
0
0
Personal care services
0
0
0
0
0
Food and beverage services
0
0
0
0
0
Laundry
0
0
0
0
0
Renovation services
0
0
0
1
1
Celebration services
0
0
0
0
0
Travel
1
0
0
0
1
Academic services
0
2
0
0
2
Transportation
0
0
0
1
1
Membership
107
0
0
0
107
Others
0
0
2
0
2
Total
114
6
15
9
144
Since its establishment in 1998, the Consumer Arbitration Centre has handled 647 cases until 2020. These cases are categorized as:
Category19981999200020012002200320042005200620072008200920102011201220132014201520162017201820192020Total
Audio-visual products       1 58531 214 1  132
Air conditioning products     1 1  2   1 11112  11
Kitchenware1    113224111114   1 125
Telecommunications and computer equipments   2 443618295123714311 195
Food and beverages        22713 11 1     18
Furniture and fixtures   2 222225246312232   42
Clothing and apparel 1 1  1 22131 1124      29
Decoration works and materials1   11 231 13  1  1 1  16
Accessories and artistic commodities  1 141 1372 32 345663254
Hardware and chemical products        1   1          2
Medicine and medical supplies        1 1 1   1      4
Vehicles       2 1    2 121  6 15
Groceries  1 11421 9   1      1 21
Others12      16626342 41 1  39
Medical services        1       1      2
Beauty treatments, hair dressing, and SPA   1 1  15422  1  111  20
Laundry9747135983936 1 2622 5 92
Celebration services     1  112  1   1 1   8
Maintenance and processing1                      1
Home decorations and property management4222131  1 1  11 1   1 21
Transportation1 1     1      1       4
Travel1111 1 112111  411 21  3648
Education or training services   2     1 11 2 2   11 11
Others         4126312122 1 2137
Total1913101852319263559129343519293225341916142212647