To safeguard consumer rights, the Consumer Mediation and Arbitration Centre* under the Consumer Council was established in 1998, together with the “Adherent” scheme. Businesses joining the “Adherent” scheme are obliged to resolve consumer disputes and this obligation gives confidence to consumers (should a dispute arises between a consumer and an “Adherent” and the dispute cannot be resolved through mediation, the “Adherent” agrees to resolve the dispute by means of arbitration, which is efficient, fair and free of charge, provided by the Macao Consumer Mediation and Arbitration Centre.)

Certified Shops

In order to promote honest business practices of the “Adherents”, a mechanism termed “Certified Shop” was launched in 2001. “Adherents” that have good business records, abide to the relative “Code of Practice” (if applicable), and pass the annual assessment by the Council will be awarded the emblems of “Certified Shop”.

Online Certified Shop
Nowadays, online shopping has become popular. In order to strengthen the protection of consumers, the Consumer Council established the “Online Certified Shop” scheme in 2017 based on its “Certified Shop” mechanism.
* Consumer Arbitration Centre was renamed as Consumer Mediation and Arbitration Centre on 2020-12-15.