How to Apply
Processing time
Not applicable
Formalities and required documents
Methods:
- In person
– Consumer Council (Head Office)
Address:Av. Horta e Costa, N.º 26, Edf. Clementina A.L.Ho, 4.º Andar, Macau
Office hours:
Monday to Thursday - 9:00-13:00,14:30-17:45
Friday - 9:00-13:00, 14:30-17:30
– Government Service Centre - Northern District Branch
Address: Rua Nova da Areia Preta, Nº52, Macau
Office hours: Monday to Friday - 9:00-18:00
- By mail: Consumer Council, Av. Horta e Costa, N.º 26, Edf. Clementina A.L.Ho, 4.º Andar, Macau
- By phone: (853) 8988 9315 (voicemail available during non-office hours)
- By fax: (853) 28307816
- By e-mail: info@consumer.gov.mo
- Website: choose “Consumer enquiry” under the “Complaint and Enquiry” category on the Council’s website.
Necessary details to be provided by the enquirer:
- Personal details: Name (as shown on ID), phone and address, etc.;
- Enquiry details.
Service Location and Hours
In person
- Consumer Council (Head Office)
Address: Av. Horta e Costa, N.º 26, Edf. Clementina A.L.Ho, 4.º Andar
Office hours:
: Monday to Thursday - 9:00-13:00, 14:30-17:45
Friday - 9:00-13:00, 14:30-17:30
- Government Service Centre - Northern District Branch
Address: Rua Nova da Areia Preta, Nº52, Macau
Office hours: Monday to Friday - 9:00-18:00
Fee
Free of charge
Processing Time
– General enquiry: immediate response regarding suggestion. (Performance Pledge)
– Enquiry with requested information: within 5 working days. (Performance Pledge)
Enquiry on Progress and Collection of Results
Hotline: (853) 8988 9315 (voice mail service available during non-office hours).